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January 2024 by Vee R
THEY TREATED ME VERY RACIST TODAY RUFUSED TO TAKE MY MONEY ! She was being very rude to me as of how dare I bring my money to this bank. A Women name Cathi was trying to find every single way she can deny my money. I soon I came the counter she was giving me a mean look and huffing and puffing. Asking me for my social when she had my license in her hand . She stated even though she had to run the money through the money counter if I didn’t have exact amount before she counted she couldn’t take the money. I told her stop making things hard for me and to just do her job. She got upset and said no. She Stated my money wasn’t going through the money counter and she didn’t feel like counting it ! Then she slammed the money on the counter towards my direction and goes nope go somewhere else I don’t want to help you. While she’s doing this her manager who had a very heavy accent was backing up her behavior. Thank God Reneise was there a black women who apologized to me and counted my money quickly in the money counter and deposited it safely. I will be making formal complaint. I was told by manager denojola that if I was rude to them again my money was not needed at their bank. Lol what you guys was rude to me … CRAZY
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September 2023 by Michael Norton
Good customer service
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July 2023 by AnneMarie Martel
Do not bank here, and if you do, never deposit cash at an ATM. The ATM ate my 3rd transaction here. I immediately entered the bank to file a claim. The teller window was closed, so ATM was my only option - I had 2 small children with me, and was trying to avoid entering the bank.They ended up reconciling, and saying there wasn't a surplus. I regret heavily not taking a picture of the ATM error and videoing my transaction to this day, but again I had 2 small children with me. I requested the video of the transactions, and was shown screenshots in a word document of the 1st 2 transactions, but not the third. I have since filed a police report, but they are saying the police need to request a full video. The police advised me to file with the attorney general and BBB, which I have done. I'm also going to be completing a filing with small claims court.I've been a bank customer over 20 years, and because of this, I will be switching to a different bank as soon as I can.
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July 2023 by Michael VanFleet
Bank with someone other than santander
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August 2022 by Andrew Broughton
The tellers at the front desk are totally rude. They ask for IDs to withdraw money. Just complete jerks! Don't ever come here if you care about your own money.
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July 2022 by Raju Kc
Norwood branch always shot tyelor every day busy need to full employees
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May 2022 by Devon Cook
I have to wait two hours to see a branch representative... just to have a Paper copy of my statement mailed to my updated address. Which I updated in the app, but because of how user unfriendly the app is, I have to still wait just to get a single statement mailed. Might not be the fault of the norwood office itself, but as a company. Plus, I've had postdated issues with purchases and charges on my account. Find another bank.
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May 2022 by Tim Gearty
Can't get anything to answer the phone when trying to get customer service.
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January 2021 by Amine Abad
I came out twice to this location and I waited 45 minutes just conduct a regular business transaction , the line is out the door as they only have one teller , very poor customer service , I will never ever go back to this place again
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October 2020 by Adam Gianan
Always friendly staff, helpful, polite.
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July 2020 by A. Singer
Horrible experience at Norwood branch ... deceiving promotions, be ware of them. Just go a cross the street to the other well established great reviewed bank!
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February 2019 by Rick Stallings
Ive had my acct. For 5yrs n overdraft on occasion n they always taken if off for me so great job..well a few weeks ago it happened again n they helped me as usual..then my dog died...n my memory just out the window totally screwed up my acct. So I went down n talked to the manager (the tellers were so nice) and the manager listened to my situation Michael R. he said lets take a look...n to my surprise he straightened my acct. out ..would have costed me way more than i could afford..and messed up my bills next month..TY!! I'll never leave this bank they helped above and beyond! Had compassion for me n thats something rare..
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October 2018 by Manoj Ravikumar
Excellent service!! Thank you!
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October 2018 by sandhya mohanraj
Good customer service
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October 2016 by mesud alihodzic
Terrible experience!!!!! Mike Anderson and the manager Kevin "helped" me to open up a Business Account, in the process they convinced me that I had to have 3 separate accounts for my business, one was payroll account , one was money services and the other my operating account, I told them that I don't need the payroll one since I have no employees it doesn't make sense but they proceeded to tell me that it was necessary to open the account so I went ahead and agreed. Then Kevin the manager comes over and starts talking about a Credit Card for the business and if I would like to apply for one, I knew my credit was bad and I would get denied and also get a hard inquiry on my credit report but Kevin said that it wouldn't go against my credit report and he also said since my credit was bad to have Mike check to see if I was pre-selected for the card and he said that I was, now here's where I asked Kevin what does that mean if I'm pre-selected and he told me "if your pre-selected you have greater chance to be approved around 60-70% chance that you will be approved." Of course I was denied and it's a hard inquiry on my credit report now, thanks Kevin.. the biggest issue I have is with Mike, I opened my account on a Tuesday, before I left he said I will start the process for you online banking and you should receive the password and login info by the end of the day. So I waited Untill the next day and figured what the hell just wait Untill Thursday it will surely be in the email by then, of course I was wrong again. So I called Mike and he tells me "oh I had some issues getting the online banking process started Tuesday so I got it done Wednesday, and you should get your info in 24-48 hrs" ...... I mean what the hell man I had no access to my money because you couldn't do what you were supposed to and what you told me you were going to do, and on top of all that I had to pay all my bills that Friday. So with no access to my account I waited and waited for the email but it never came, so Saturday morning I decided to call customer service and guess what the man told me about my online banking info, he said Mike input the wrong email into the system..... WOW was my response and I was super pissed off at that point but the gentleman helped me get all my info and said that that was a very careless mistake on Mikes part and for me as a customer not to be able to access my account for an emergency was very unacceptable. I also went to my local branch today in Nashua NH on Amherst street, where they told me that what they did was very unprofessional and unnacceptable and apologized on their part, Mike and Kevin have not even reached out to see if everything was taken care of and if I got all my info, I'm just very disappointed that people like Mike and Kevin are a Manager material and the service they provided was way below par...Gotta say I hope you guys read this and you both are clowns, thanks for nothing!!!
