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December 2023 by Anthony Ng
UPS told me from THREE different sauces (Through email, UPS My Choices, and UPS Support Hotline) that they WILL attempt final delivery on Monday by 9pm, so I took a day off just to receive this LOVELY package. Monday came, no-show. So I called again, told me that the schedules they gave from THREE different sauces can be "INACCURATE" (Words from his mouth), and they will not be making another attempt, told me to come here and pickup my package instead.
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December 2023 by Brandon C
This is the most trash Customer Center. They were supposed to take a picture of my package and have me sign a package for delivery, but they just left over $500 worth of items with no signature and never rang my doorbell so I could sign my package. When I called UPS and they called the center, they said that they could not re-deliver the package since they had too many packages. I literally saw the person drive off and I screamed at them to wait up, but they drove off anyways. These guys are trash. Use FedEx or USPS instead. Never again. My sender is going to use FedEx next time because of this trash experience. (I have a ring camera too and they didn't even try)
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December 2023 by Darrell Smith
I give them 5 stars because it’s give n go with them. I normally never have an issue but if I do they always fix it
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June 2023 by Joanne L.
Best service I have ever received from the head Security gentleman to the people who are unloading the trucks. Haven't had this level of superior service in a long time. They acknowledged my sense of urgency and came through beautifully. Thank you Norwood UPS for making such a positive impact on my family and me! JLydon
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March 2023 by Sierra Marie
I called them to hold my package. They confirmed and called me at 8in the morning that my package will be held.They still put my package on the truck. 1 hour wasted from work when it could been 20 min. Next is calling the merchant to see if they use any other shipping services. The man at the counter was awesome. Nice and calm. It’s the guys in the back.
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January 2023 by linda coyle
My package is lost I can't get anyone to help me. I mailed it Dec.30th and still hasn't been delivered. Everyone keeps blaming everyone else. Somebody please help me.
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December 2022 by Karan Pandit
UPS Norwood are thieves. They stole my package TWICE. SHAME ON YOU GUYS!!!!
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November 2022 by Mark Salnac
One of the worst experience. It felt like employees treated it more like their home than a workplace. Very unprofessional and 0% customer service. In need of new management.
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September 2022 by Melikşah Fındık
I was waiting for my package at 7 o'clock on Saturday, but they left without calling me and ringing my bell, they did not even send an sms. Very unprofessional actions.
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August 2022 by Timothy marks
Said I was impolite when inquiring about a package delivery. I was requested to contact the third party that sent package to change the delivery time. I did that and the ups still didn't not comply with the simple request to adjust a delivery time to afternoon. I will never use ups if I don't have to ever again
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August 2022 by A Z
Said I was impolite when inquiring about a package delivery. I was requested to contact the third party that sent package to change the delivery time. I did that and the ups still didn't not comply with the simple request to adjust a delivery time to afternoon. I will never use ups if I don't have to ever again
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July 2022 by Aaron Livingston
Hey! How can I contact a hiring manager or someone in Human Resources? I just have a question I’d like to talk to someone about but cannot seem to reach any live person through the number provided online!
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July 2022 by Johnny Daher
I would give 0 stars if I could. This place has the worst customer service and employees. None of them are ever helpful and they’re always messing with people’s mail and doing illegal things. Our driver NEVER delivers any of our packages and he always changes the address in the system. Every time we order something and it’s delivered via ups it takes us 2 weeks to retrieve the package because we have to chase it all around Massachusetts and speak to 10 different departments. Only for us to always have to go out of our way to some facility and pick it up, and that’s if it wasn’t sent back to where we purchased from.
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May 2022 by Amanda Wood
This place is legitimately the WORSE! I was supposed to get two packages delivered to my place on Friday, nothing was supposed to be signed for. I called because I received a email stating the package was going to be dropped off at a drop off location. I called in rage because it was for my business overseas and it had to driven to another state for someone to fly back. Customer service told me the driver "used their discretion", I'm sorry people don't get paid to use their discretion. They get paid to DO THEIR JOB, DELIEVER THE PACKAGES!!!!! Fast forward, I went to this place and although I was mad I was talking calmly first and the manager Dan Kelly laughed in my face and that made me furious. Nothing was done either. I went in my car to relax and went back in then to talk to Steve. He said they were going to do something, which we agreed on and a week later NOTHING HAS GOTTEN DONE!
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May 2022 by Karena Crawford
I hadn't been to this location in years. I was surprised when I was informed that I couldn't ship a package back.
