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December 2023 by Adam Scarbrough
A pair of glasses for our patient was accidently sent to this office and they went out of their way to ship them direct to our office. We appreciate that so much! A big THANK YOU from all of us at Scarbrough Family Eyecare!!!
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March 2023 by Chris Mclaughlin
My elderly mom needed an eye exam and glasses. The doc was thorough, patient and kind. She really gave my mom the time she needed. The staff were engaging, and helpful in the glasses aspect as well. Definitely recommend.
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January 2022 by Peggy S.
I am very impressed with Bass River Optometrics. Then why only 4 stars? Because my glasses took over 2 months to arrive! But wait to hear the whole story. When I called them after 4 weeks to check on the status of my order, I was told they'd probably be in the next shipment. When I called 4 weeks later, Paige answered. I explained I had been waiting 8 weeks, and she was appalled. She called the manufacturer (the frames were backordered), called me back to apologize, assuring me that this is NOT the way they do business, and then offered to give me the new glasses for free. Talk about excellent customer service! My glasses arrived 2 weeks later. Carol, my optician, made sure they fit and explained their excellent warranty. I am now a VERY satisfied customer and I will DEFINITELY return for my next pair of glasses.
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July 2021 by Richard R.
My main pair of glasses, purchased out of state, broke. I was unable to repair them (the little screw holding the frame together would not hold) so went into Bass River Optometrics looking for a new frame.The lenses would not fit any frame they had in stock and I was told by the very pleasant person at reception to leave them and they would attempt to due a repair.Received a call this morning that the frame was repaired and to come and get them. Which I did. No charge.I highly recommend this optometrist. Nice location, pleasant people, excellent service.
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January 2021 by Vernon Diannah Porter
They go out of their way to help you in any situation. Tons of frames to choose from. Always extremely pleasant and they know their business. Cannot thank them enough for their donation of complete tri-focals for Lady Di (WOMR Radio Personality). Still wear them to this day. Highly recommend and I am 'unanimous in this". Hugs to all Lady Di
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January 2020 by Brookes Townsend
Fantastic customer service!!
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January 2018 by Clinton Kershaw
They were quick and efficient. No pushy sales person. Left me alone to wander around and helped me when I needed it.
