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February 2024 by Donna Mazzola
Excellent, knowledgeable and most important - friendly! What a great group they have now. The man who helped me Saturday was patient and brilliant.
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February 2024 by Tracey Williams
Christina at the Orleans location is the best!! VERY customer service focused and knowledgable. Really appreciate a company when they have employees at this magnitude.
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November 2023 by Ira Jacobs
Agent cancelled my subscription without notifying me or my consent. Now the only option for the same stations is a significantly more expensive plan. Oh, and no return call from a suoervisor.
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May 2023 by Edward M.
Ok my advice is to avoid dealing with any cable company as much as possible. If you can, use the app or website to try to resolve your issue. Also try chatting online with a rep. But sometimes you actually need to go to the office, which is worse than visiting the DMV. You better allocate plenty of time in your day if you must visit. Every time I've gone the line has been quite literally out the door. There's a couple reasons why it's a nightmare. The people who work there (two if you're lucky) spend a lot of time with each customer. They make sure each person knows exactly what they need to know before they leave. That's very helpful but means they spend a lot of time with each customer and as a result the line moves at a glacial pace. Second, Xfinity now offers cell phone service. So now instead of just people needing help with their TV or internet service, there are quite a few people with questions about their cell service as well. This increases drastically the number of people physically visiting this small office at any given time. So basically avoid this place if it is at all possible to do what you need to do online. If you absolutely must go then be prepared to spend 1-2 hours in line. Maybe it won't be that bad but you're better off preparing for the worst and hoping for the best. But on the upside they will probably actually be able to solve your problem.
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May 2023 by TheInformernews
Speedy service great atmosphere people are very nice
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May 2023 by Ranger Rob
The staff person who assisted me was super terrific. She solved a problem in five minutes that had stumped the folks at the 800 number. By the time I drove home all my services were working perfectly.
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May 2023 by Robert Abbey
The staff person who assisted me was super terrific. She solved a problem in five minutes that had stumped the folks at the 800 number. By the time I drove home all my services were working perfectly.
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May 2023 by Zak B.
The services are great but had to go back for an equipment swap.
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May 2023 by Bob Willis
No line. Service was helpfull. Downgrading and returning equipment. Helpfull
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April 2023 by Joan Moriarty
Simply trying to get a phone number to my local comcast office is impossible. Your customer service is time consuming and really bad.
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March 2023 by Julia Hoover
Was provided inaccurate information in the store and given equipment that did not match what I asked for only to receive a contract that Xfinity broke within two months without warning by raising my price by $30 per month on my PLAN, not on equipment.The only way a company gets away with practices like this is through lack of effective competition, corruption, or both.I vote both.Warnings: First, buy your own equipment. This prevents them from being able to fiddle with your equipment prices / rental charges. And second? That "$10 off if you sign up for direct billing?" Yeah, they lower that to $5 almost immediately, regardless of whether you signed a "contract" or not. The contract is only binding for YOU.
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March 2023 by Jess Hegarty
I first want to say I was told to go see Christina at comcast because “ she is the best”. Last week I went into the Orleans Xfinity center and spoke with Christina. I was so frustrated when I came in because my internet never works. Christina listened to what I had to say and helped me get new equipment and a better plan that what I had. She also had other great suggestions like Xfinity mobile to help cut down my Verizon bill. I ordered two new phones and they came in today. I went to the store today and Christina went above and beyond helping activate my phone. I’m so grateful for her patience and kindness. I feel like some of these bad reviews are people not getting their way and not listening to the representatives. The customer is not always right!
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January 2023 by John Donovan
The Comcast representative that waited on me was excellent. She fixed the phone problem, answered all my questions with patience and honesty. I highly recommend Sam Medeiros, she is very knowledgeable .
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October 2022 by Sarah Hoogenboom
I'd give zero stars if I could. Horrible experience with this location and specifically the two women working there (Christina and Samantha). I'd rather roll around in the trash section at the dump than deal with those two again. They were incredibly rude and made zero effort to help me. I was there from 9:30am to 12:30pm. I was trying to add to my order. I was polite at first (anyone who had to wait for 3 hours might not be so polite at the end). I was an authorized user, but they claimed I wasn't. While being there I was made an authorized user again and they still said they didn't see it until I begged that they talk to the Xfinity rep on my phone (John, what a sweetheart). Samantha didn't want to talk to him at first but as soon as she did, she was as nice as can be to him, claiming, "Yeah, she's been here since we opened and we've been trying to help her." Complete lie. And by "Help her," did they mean telling me over and over that they couldn't help me? Once John (Xfinity rep) asked that she check another screen to see that I was an authorized user, she clicked over and said "Oh yeah, there it is." So 3 hours waiting for her to click on another screen. No apologies either. As if I was a piece of dog poo they couldn't scrape off their shoes.They made absolutely no effort to help me. In fact, they let people behind me in line come up ahead of me to help them with their issue while making me wait even longer. I insisted I was an authorized user (as I was made one last week), but they refused to help or even try to see why it wasn't showing I was an authorized user. The only people who tried to help were the people on the phone. I resorted to calling Xfinity, waiting on hold and having the people over the phone help me. I was at the physical branch and had to be on the phone with Xfinity for 2 hours and 8 minutes. There was constant miscommunication with Xfinity on the phone and with the branch.I was there for 3 hours, 2 hours and 8 minutes of my time at the branch was on the phone. Every time I went back inside to talk to Christina or Samantha again, I waited in line only for them to tell me the same thing they had said before, that they couldn't help me. At one point all I was trying to do was cancel a service appointment that I had made. I myself made the appointment, but they wouldn't let me cancel it.There's more obviously. I've reached out to Xfinity's corporate office and am getting it sorted out there.I watched for 3 hours as Christina and Samantha chatted and laughed with dozens of customers. Except for me. I was disregarded. They helped other people with phones, internet, etc. They chatted about lunch spots and invited someone right behind me cut in front of me because they knew who that person was. It was a horrible experience. I wouldn't wish it on anyone.
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October 2022 by CleanGreen Asheville
My elderly mother came in today to see about lowering her bill and to troubleshoot her landline. Unfortunately she encountered a horrible human being, “Sam”, who had zero patience. She accused my mother of raising her voice (my mother is hard of hearing, which she tried to explain) - and Sam refused to help her.The interaction ended with Sam telling my mother that she was under contract and obligated to pay her increased bill and that she needed to leave the premises immediately. My poor mother is nearly 80 years old and was so upset she was in tears. What a disgusting way to treat another human being.After reading more of these reviews I see that Samantha has been named several times in reviews stating how rude she is. Sam, I don’t say this lightly- but I sincerely hope you lose your job. You should not be working with the public.
