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December 2023 by Lorraine Probert
Absolutely would not choose any other rental company. Staff is great
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December 2023 by Jam1
Very simple, no hassle professional customer service from the staff, I dealt with Mike the Manager - explained to him what I needed and my budget and he was very helpful. I was in and out with a car in under 15 minutes. Ive had 2 rentals from this location recently and without a doubt, Enterprise is my 1st choice go to rental car agency. Good price, nice cars, friendly staff ! Thank you.
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August 2023 by Gergana Zareva
I’ve had THE WORST experience of my life with this company. Avoid them at all costs!! They cancelled my car just like that, couldn’t give me another one, I didn’t get a car and I missed the event I pad 300$ for. Spoke to them on the phone for an hour when they said they’re gonna connect me to Corporate, of course they didn’t and I got no compensation. Awful really, just open Expedia and find a car for cheaper and be sure you have one, that’s my advise.
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May 2023 by Kate N.
Paul was terrific. The car I requested was there. The rental process went well. The return ran equally well. The only suggestion I have is no reflection on Paul. But a tourist map would have been very helpful.
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May 2023 by Lindsey Leonard
I had a wonderful experience at the Orleans Enterprise and I am impressed with the grounds and the cleanliness of the shop. Staff are very friendly. 3 different people greeted me immediately upon entry. All were well dressed and were very clean and friendly. The manager, Jessica (friendly, beautiful, great personality, brilliant) informed me that the car I had requested was no longer available so they upgraded me into a better car for no up charge. For the first time in all my enterprise rentals, the guy who brought me out to the car, Paul (super friendly, straight forward, knowledgeable), did a full car inspection to take note of any prior scratches so I wouldn’t be charged for damage. He told me that all locations are supposed to do that so if they aren’t, you need to request it. Who knew? Anyways, the rental process was fast and easy and the people were great! This location went above and beyond for me. This location is better than other locations and I am so happy I got to experience such wonderful care. I will be returning whenever I come home to the cape. Don’t shop with any other company. I’m telling you, this is the place to go!
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April 2023 by Robert S.
had confirmed reservation and when I showed up as planned no car available they were waiting for a return. they called me at 3:35 pm and told me if I needed a vehicle I had to go to Hyannis. be very careful with your travel plans using Enterprise Orleans.
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April 2023 by Molly P.
Jess and especially Paul were amazing to deal with. They swapped my rental after my original choice with ease. They dealt with my insurance and my questions after being rear ended and needing a vehicle asap. They helped me out so much and were so pleasant to deal with making my situation much easier to deal with!
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February 2023 by Michael H.
Guo, pronounced Guwow is a detailed perfectionist. Her management skills are unmatched. She is so very lovely to speak with and follows up to make sure that everything goes smoothly. She allowed me to choose the best vehicle to fit my situation. She is a great communicator and made the business quite pleasant. Her group of professionals work well and are as pleasant.
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August 2022 by Maria Valdovinos
I have a worse experience with them, I rent a car by phone and I supposed to pickup I wasn’t at the system, I recalled and supposed I cat get another one at different location, same, nothing. Worse service….
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April 2022 by Caila Felt
Arrived to be told that they didn’t have the car we reserved and they offered us something that was not comparable. Ended up getting a car similar to the one we initially reserved from another location brought to Orleans. When we came back a second time to get the right car we were told we needed documents to use a debit card. Came back a 3rd time 10min later with the documents and there was no one there at all. Doors unlocked. Safe wide open. Waited 15 min for the girl to come back from the ride she was on with her co-worker. No apology at all the entire time. If you knew that you didn’t have the car we needed( we called few days before our reservation to confirm that you had this car since it was essential to our needs and was told we were all set) why wouldn’t you call the customer right away and let them know so they could come to a solution before their pick up time??? Terrible customer service. And to top it off as we were leaving, late at this point for our trip, I realized my license was missing. Called enterprise and sure enough it was there….. obviously the girl was too lazy to call us and let us know we left it before driving to Florida in their rental car. DO BETTER!!!
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February 2022 by Shanna Cipro
I reserved a car and arrived at the Orleans location to pick it up at the reservation time. Although it was during "open hours," the office was locked. I called the local phone number, in case someone was inside and no one picked up locally. I called the 1-800 # and customer service said that the regional manager would call me. As I started to ask for a time frame, the customer service representative hung up. I am stranded with no rental, no callback, and poor customer service.
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December 2021 by Chris G.
Going to this Enterprise has been the worse experience ,the most rude manager her name is Emily ,she should not be working with the public ,I was charged more than once for a rental that was suppose to be charged to the insurance company who the person who was at fault totaled my car .I had asked about these charges ,she was short with me and rude and unprofessional this establishment is a joke and she should be fired I was told well that's the way it is " great explanation if your dealing with someone's credit/ debit card and your being charged for something you shouldn't be and also told "we called your phone a few times" but when she called today first time that number came up on my phone .nasty manager and nasty place to go
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September 2021 by John Cotton
Great experience with this Enterprise location. I called to request a car for a few days, and asked if I could pick up and drop off at Chatham Airport. The woman I spoke to (sorry, I didn’t catch your name) was very friendly and helpful. And when I arrived at the airport the car was there waiting. So convenient. Thank you so much for the great service!
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September 2021 by Anne G.
Great experience with the Enterprise Rental location in Orleans this week. My rental was ready for me as expected. I was in and out quickly. When I needed to return my rental car a couple days early -- they were very nice and easily accommodated the change. Best of all, they had someone drive me back to Wellfleet instead of my having to take a cab/Uber. Super nice people there. 5 Star rating. I seldom write reviews but this team deserves a shout-out.
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July 2021 by VooDew 117
I was treated exceptionally well and with great respect.Always a pleasure to do business with.
