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January 2023 by Ryan B.
Had a horror experience at this store. My fiancé mad a purchase and ended up getting head lice. They do not keep the store or items sanitized or clean. Needless to say very disappointed that she had to through that because of Snows negligence. And here's the kicker we went back to the explained what happened in a calm factually manner, including having a medical diagnosis by a board certified doctor. The employees of this store are so cruel. They refused to do anything to help with the medical bills and to make matters we asked to speak to a manager on multiple occasions and were never given that opportunity. In fact they refused to acknowledge any wrong. My fiancé and were looking for compensation for the item a simple apology would have been sufficient. Instead we we're treated rudly, arrogantly as if we were slobs. We have retained counsel and notified the Massachusetts Department of Health who are on top of it. We hope that you see this for what it is, very arrogant employees who smile when your in the store but once the sale is made they treat you like trash. That's clearly not the way you treat people. People should be helping people not scorching their earth. So STAY FAR FAR AWAY from this store so you don't get sick and regret your decision as my fiancé did. Snows is a bottom feeder and they will line their pockets at your expense and do ABSOLUTELY NOTHING to make up for their egregious actions. Snows is the worst of the worst, sad to say.
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August 2022 by J R.
What an eclectic business this store brings to its visitors and seasonal and yearly residents! It has anything and everything one could possibly want or need! Super super clean organized and displayed like an Architect Digest Magazine! Great products & furniture for indoor and outdoor plus an amazing display of running Railroad Electric Trains. Spend hours walking around and dreaming especially for me. It's very Pricey and in many items doubled from other stores.....take for an example I passed by the Webber Kettle Charcoal Grill section noticed one marked $228 the same one I recently acquired for less than $150, plus Scripto flame lighters for 1 was almost $5.00 and at other Hardware locations A pack of 2 for the same price of 1 here! Loved the outdoor furniture beautifully displayed was definitely out of my price range. I assume that those who live here has the means and money to pay for over priced home furnishings to make their homes in the Cape picture perfect... best of luck to those I would have purchased a few specialty items to bring back but I pondered that I rather pay for atmosphere and great food at this location knowingly will be more of a great memory to recall in the future, but you can't put a price on family and friends eating and sharing a great meal here in the Cape with vistas no where in the world than choosing over priced material objects! I Recommend this place if you have money to burn and to bring home a remembrance of this Store Showcase. Spend wisely!
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February 2022 by James M.
Disappointing. I had read some favorable reviews that this was the store for everything in Orleans - hardware store meets Home Goods. Unfortunately, it falls far short of being either. It has an assortment of decor items, but most are cheap and generic. Nautical themed mugs, signs, lamps, etc., all a little tacky. Yet, the prices were quite high. I'm happy to spend 10-15% more to buy at a local store versus online, but the things I looked up (e.g., a CO detector, a set of Cuisinart pans, an electric tea kettle) were all 20-50% more than online. One cheap looking desk lamp was priced at $200. Just bonkers! I can see why the store was largely empty on a Saturday afternoon. If they are going to charge boutique prices, they should offer better and more curated products. There were a few of these - wool blankets from France, some locally made products, some quality brands - but they were few and far between. I feel badly. It sounds like it was once a great store. I hope it will be again.
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September 2021 by Pia Cristina M.
For a hundred years or so, "Snow's Hardware" (Not home and garden decor) really was the "Everything store". It was wonderful. Even when they replaced the lovely old building with saggy wooden floors and stock from the 20s and 30s, it still had art supplies, stationery, dishes , pots & pans, hardware from tools to hooks of all kinds to toilet seats. cleaning supplies, toys, linens, curtains, and in later years, garden supplies and plants. I'm sure I missed many other things. Everyone went to Snow's. You met everyone you knew on a Saturday picking up stuff for projects. Nowadays it seems to be almost empty most of the time. LIttle by little over the past few years they have eliminated almost anything useful . First went the art supplies and stationery, then hardware, then the linens and curtains. Lately the garden stuff is disappearing. The kitchen section is a ghost of its former self. Now, aside from old fashioned cleaning supplies and house paint, I NEVER find anything I need. These days, most local people I know go to Ace hardware which is the new wonderful "everything store". The new management has filled Snow's with tacky "seaside" furniture and decorating shlock with anchors and such, dreary clothes, very expensive rugs, arts fartsy costume jewelry and mugs with messages. The model trains are nice but a bit overwhelming and hardly useful. At Christmas, they used to carry lovely imported ornaments from Germany. .Each year I would treat myself to a few new delicate clip on birds or Santa Clauses. Now it's mostly theme items for your Golf, baseball, cartoon characters, seashell animal, Star Wars or Marvel tree. You have to look hard to find the beautiful advent calendars, and creches I used to buy there. They're down to a very few. No more balsam cone incense from Maine that I bought every year for 30 years. They do still have the most expensive Christmas cards in town. And yes, the other reviewers are right. The new staff are snootier than before. They don't recognize local customers and glare at me when I go in in my usual painterly clothes. These changes started about the time when they stopped offering credit to locals. And now no restrooms? Why not? Is it such a big deal to keep two bathrooms clean? To someone who never knew the real "Snow's Hardware" and preferably belongs to a yacht club, wants a pseudo 'sea side" suburbia life, or just bought a house on Nauset Heights, it may seem nice. But life long customers are in mourning for a unique place that the new generation of owners just didn't appreciate. I honestly don't think this "Snows'" will last for decades like the old one did.
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June 2021 by Anne F.
Love this store! Some of everything! I don't purchase big $ items but paint, window shades, kitchen gadgets, bath towels... so fun to wander around. Definitely hasna small town friendliness, and it is nice seeing the same staff from summer to summer! Highly recommend for whatever you're looking for or don't know you need it yet.
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June 2021 by Mark P.
They have closed their restrooms and tell us the drive to Public restrooms in town. This was such an inconvenience for us elderly people
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January 2021 by Ellen G L.
So two years ago, Snows would have been 5 stars easily! More than 5 if allowed. Now they have replaced hardware and some of housewares with furniture. If I want furniture, I'll go to a furniture store, not one with a limited selection. However, when I wanted housewares, Snows was my "go to" store. Now I go elsewhere for furniture AND housewares! Too bad...you had a great concept and it is no more.
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October 2020 by Barbara L.
I used to love shopping at Snow's. Today however they informed me that they no longer have a restroom. What happened to the full service delightful store?The staff person told me to walk across the street and use the restroom at The Hot Chocolate Sparrow. I'm sure that purveyor is thrilled to have everyone using up their water, soap and TP. Usually I have such a pleasant experience at Snow's. You've lost a longtime customer.
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September 2020 by Suzane Watkinson
Great selection, helpful staff. this store has been there for ever and they know what you need.
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January 2020 by Thiel Heidi
Absolutely terrible customer service. I ordered roman shades thru them and they sent me the wrong pattern twice causing me enormous stress and I am only here for a limited time.! Then to entice me to keep the ones I did not want they offered me 50% off and it has been two and a half months and I have not received my credit. All Maura Jones does is tell me they have to get their credit back from the manufacturer first. This is utter BS. Then she promised me last week they woul
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November 2019 by Arlene Stoker
The store is already for Christmas, it is absolutely beautiful!! Everyone was very helpful!!
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September 2019 by Karen Kelley
I could get lost shopping at Snow’s. If you’re looking for something chances are you’ll find it here. I always found that Unique item I didn’t know I was looking for!!!!
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September 2019 by Dennis B.
It a fun store to shop for all your vacation needs. They have a little bit of everything. You can spend a few hours in there. We always stop there when we are in that area
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June 2019 by Barbara Weaver
I mainly shop in the housewares, paint, garden, and seasonal departments. I love Snow's. This store makes me happy.
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May 2019 by Judy L.
What has happened to snows. It used to have everything anybody need for a stay at the cape. Now we have furniture Really We need towels. Maybe a knife. Or a dish. Please go back to what you were.
