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November 2023 by Martha C.
Managers are extremely rude, mean, and disrespectful. Talked to some other people and found numerous friend's children who quit soon after getting hired due to the poor treatment and toxic environment. Not sure if it was the same managers or if Aerie businesses have a habit of hiring managers who lack the qualities the company promotes.... Love the clothes for my daughters but I refuse to continue spending my money at this business when I see how miserable the workers look and hear how horribly the managers speak to them.
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November 2023 by katie james
The store manager britt, counts how long her workers use the bathroom for, makes fun of medical disabilities & degrades and abuses her workers. She also likes to make you swear on ur dead family you’re sick a couple months after they died. Aerie HR allows this woman to still work there after multiple employees have quit a job they really enjoy due to this grown woman bullying and belittling employees from ages 16 and older. She also racially profiles customers as well and even the 16 year old girls who work there notice it and it makes people very uncomfortable.It’s incredibly sad because American eagle aerie is suppose to be incredibly inclusive yet lets this woman still run the store.
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May 2023 by Alexis Ambeliotis
Olivia was an enormous help and restored my faith in bra shopping! Thank you so much, lady! Give that girl a raise!!
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October 2022 by Lux Llama Productions
Good store
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August 2022 by Barbara Williams
The manager needs to get a different job, she’s insanely rude. Phrases like “let me see your phone, can you give us a minute Jesus” literally insane behavior for a person in customer service. Won’t be purchasing anything aerie or ae again.
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May 2022 by Angela Lydon
I only give Aerie a 4-star review because I really like their products. However- their staff and prices are highly dissatisfactory. I've been shopping at Aerie for about 11 years now and I spend a good amount of money there per year despite their high prices. I worked there about 4 years ago while finishing college and I ended lasting a few weeks before the staff attitudes became too much. The turnover rate is high and most of the girls are rude and not outgoing at all. I say "most" because there are some who work there currently who are very friendly and helpful. I hate to be the type of person to complain but I went in there today during a lunch break and was the only customer in the store. The cashier was writing something on a clipboard when I brought my items up and said a friendly "hi." She didn't even look at me, did not say hi at all and dramatically pushed her clipboard to the side to indicate that my being there was annoying I am assuming. She said nothing to me the entire transaction (which is fine but just to show how unfriendly she was) and when the transaction was complete, I said thank you (regardless of what I wanted to say) and she once again didn't even look at me or respond.I get it- I've worked retail and I've even worked in the same store/ same location. Retail can be a drag. But you still have to be courteous. Even after I quit working there a while ago, I never complained, never wrote any reviews and even continued to be a (very) loyal customer. But today just got to me- I spend a lot of money in Aerie and a ton at American Eagle. I think they might want to invest in training their employees a little better or hire some who are capable of properly interacting with people.
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May 2022 by Bella J.
the clothing is of pretty decent quality. the sales are worth checking out sometimes imo. the ambiance is kinda meh sometimes.
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May 2022 by Karen 2.
the clothing is of pretty decent quality. the sales are worth checking out sometimes imo. the ambiance is kinda meh sometimes.
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October 2021 by Sammi Chung
DO NOT COME HERE!!!
I love aerie and Ive been to a lot of aerie stores that has friendly staff and great products but this store is definitly not one of them.
I visited the store on weekday afternoon, it was not busy at all (in fact me and my friend is the only customer there). The two staff were so busy checking their phone so they did not greet us, which is fine. As we picked some clothes and ask one of the staff if we can use the fitting room, the girl gave me terrible attitude and said that "i dont want to be rude but we dont allow dogs in store, only service animal and your dog is not service animal".
Well, first of all. Both dogs are service animals and I dont need to tell you thay because you never asked. Second, if the store have any rules around dog you should let us know in the first place. I have been to a few Aerie stores with me dog and no one has said such mean and rude words to me. As a person with medical need to have my service dog around me I felt terribly humiliated and discriminated. I will never come to this place again and I hope everyone read my review know this place has terrible service
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October 2021 by TheSammyChung
DO NOT COME HERE!!!I love aerie and Ive been to a lot of aerie stores that has friendly staff and great products but this store is definitly not one of them.I visited the store on weekday afternoon, it was not busy at all (in fact me and my friend is the only customer there). The two staff were so busy checking their phone so they did not greet us, which is fine. As we picked some clothes and ask one of the staff if we can use the fitting room, the girl gave me terrible attitude and said that "i dont want to be rude but we dont allow dogs in store, only service animal and your dog is not service animal".Well, first of all. Both dogs are service animals and I dont need to tell you thay because you never asked. Second, if the store have any rules around dog you should let us know in the first place. I have been to a few Aerie stores with me dog and no one has said such mean and rude words to me. As a person with medical need to have my service dog around me I felt terribly humiliated and discriminated. I will never come to this place again and I hope everyone read my review know this place has terrible service
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July 2021 by Abigail Adams
Very helpful staff, decent selection of products for so small a store, clean and spacious dressing rooms!
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May 2021 by Alex Pearlstein
Just a quick visit to return some clothes, and everybody was pretty spaced out. Seemed extremely safe and everybody inside was all smiles.
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November 2020 by Michelle
The staff here is hands down the best!!! The manager is above and beyond. Super helpful and friendly. I've never been in here before but glad I did
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August 2020 by Liane Collado
Brittaney and her staff are all wonderful!
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October 2019 by Alix Eliza Yarrow
I have been coming here since they openned and stopped in today looking for my favorite high-waisted panties and while they sere out of stock, the friendly staff whose name I can't recall (she has glasses and long brown hair) assured me new inventory would be in by Friday. Everything in store was on sale so I looked around and tried some things on. While I didn't find what I came in for, I found a lot more at great prices and was very impressed by how patient and sweet the salesperson was. Good customer service goes a long way. Always great prices, deals, products, perfect fit and true to size. Hard to find when you're a size 14. Figured I'd leave a review!
