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March 2025 by Boston Gaming
This location is horrible. Nobody answered the phone now. I guess they just don’t want new customers pathetic.
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March 2025 by john carroll
Alex was helpful and knowledgeable. I'll be back
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December 2024 by Kaela
Signed me up for their pointless “AT&T Next Up” plan when I explicitly declined it multiple times. So the guy just tried to go behind my back and hope I wouldn’t notice. I’m assuming, in an attempt to meet some store quota for sign up’s. Shady af. Apparently this is a common practice for this place, so make sure you check your bill statements because these guys will try and scam you.
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December 2024 by Mimi Levy
I was there Tuesday night and Alex and Roberto were helpful, friendly, and very knowledgeable of the products. I was there for 2 hours and even though I felt guilty taking up their time they worked with me and helped me transfer all the information from one phone to the other. They are a great asset to the team
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December 2024 by g w
My experience with Alex gives me hope for the future. This man helped eliminate fees unknowingly attached to my account by scammers. I can't say enough about how grateful I am.
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November 2024 by Azemir Junior
I bought an iPhone for my wife at this store, on the day of purchase they didn't tell me anything about going to the website to be able to pay the bill etc, I've been going there for 2 weeks to give me a FAM PIM password so I can go into the app to pay the bill, but every time I go only one of the two employees can resolve it, the other doesn't know how to do anything, doesn't know how to serve customers and doesn't know how to do anything, and whenever I go the one who knows how to do things, which is (Jonathan) is always not there, the other is the same thing of not being there, doesn't resolve anything and doesn't know how to resolve anything, it's absurd, it's almost the bill's due date and I can't access the company's app to pay the bill.
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November 2024 by David Goetemann
Very nice store, clean . extremely professional, courteous, and helpful employees. I highly recommend this store 👍
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October 2024 by Ingrid Miranda Farelli
Alex is seriously the best. This is the 2nd time we've worked with him... consistently kind, patient and a pro.
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October 2024 by Khalid Shahin
Throughout our interactions, edgare displayed a dismissive and unhelpful attitude. Rather than addressing my questions and concerns In a professional manner, he seemed uninterested in providing assistance.
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October 2024 by Alexander Abrahante
The store rep Edgar did a great job looking for offers and ways to waive certain fees by signing up for other things and overall great visit and very happy with our new products
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October 2024 by Jay
Randy was great! He was the best ! Knew how to treat his customers!!
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September 2024 by Brian Roda
Alex was great to work with. He was easy going, friendly, and knowledgeable. This store was twice the distance compared to the nearest “Authorized Retailer” but based on the reviews, I felt this store was worth the extra distance. I was not disappointed. I was getting a phone upgrade and never felt like Alex was trying to push me to get additional services or insurance for the phone. He did a good job explaining any costs associated with the upgrade and how the trade-in value works. He really puts the customer first and I will happily return to this store.
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September 2024 by David Fields
The store manager was amazing very experienced and knowledgeable would suggest this store
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September 2024 by Robert Pinciaro
I have been customer for a long time and i got kicked out from the gloucester for asking for help Edgar at the att store went out of his way he as well used his time and expertise to Make sure my problem was resolved I believe he should Be a manager with the experience and level of professionalism he has made me feel like family and assured me that customers are always welcome for help and that they are family
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July 2024 by Dan Nunan
Victor at the NorthShore Mall location helped me with my mom's account. I will tell you I have not had better customer service and met someone who cares about their gig and representing it in a long time...
