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June 2023 by P W.
Budget Peabody Review: AWFULThis is my second experience using this rental brand's location in Peabody.My latest encounter reminded me of a filming for training purposes only of what a sales representative(s) should never do when dealing with a customer, especially one who has been loyal to the brand. I truly believed that I was maybe on some show that tries to catch you in an unexpected situation recording the way you handle it. Later telling you: Surprise: "You're on Candid Camera". SADLY this was not a joke, they really act that way. Verified now in stone as it was my second such experience with them in a very short time.The staff I have dealt with are rude, uncaring, and do not wish to even make eye contact. The parking area is inadequate, they literally throw the rental key at you, tell you the car is fine (do not take you to see it prior to leaving) they do not tell you where the care is, and couldn't give a darn if you ever come back. My car was located by pressing the unlock button on the key and then following the headlights that went on.This location's staff are appalling, they have no place in any service industry and if Budget wishes to retain their loyal customers my suggestion is either retrain them or let them go. They are harmful to the company.Note: I have had many previous rentals using Budget in various other states in the past. Without exception they have been wonderful, friendly and really flawless encounters. Can't understand why the Peabody location is so awful. You can do so much better.
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February 2023 by Jeff Cooney
Terrible service, I prepaid online with my Chime credit card, then got to the office to be told they don’t accept Chime credit cards, yet they CHARGED my crime credit card and wouldn’t rent me a car. And now I still have the charge for the car on my credit card account. Absolutely ridiculous
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November 2022 by Samarpan Brahmbhatt
WORST CAR RENTAL EVER!!!!!!!!Booked a car through AVIS, When went for pick up they said the didn’t have any cars at the time and asked me if I could come back at 4pm. I went at 3:45 and they were already close, called the customer service and no help and hung up after holding for so long. These people will fool you, STAY AWAY!!!!!
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September 2022 by Tresha Bouldin
I cannot NOT recommend this place enough. Junky and dirty office area. Crowded af parking lot. Rude employees. I stood and waited for THIRTY minutes to simply return a rental. There were two employees and two customers in front of me. Not one acknowledgement that I was there, no smiles, NO APOLOGY. Insanity. A large Uber clientele. Just a trash business. Never. Again.
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September 2022 by Chris Q
Worst customer service I have ever encountered at a car rental place. Staff is inexperienced and do not have a good attitude when interacting with customers, very unorganized and unprofessional.
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August 2022 by eric harrtt
The most rudest person in customer service I have ever dealt with (Mercedes). Don’t expect any professionalism coming from these ignorant staff!
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July 2022 by James Smith
Was told by Budget to go here because the airport gave me a garbage car with bald tires and service light on. Came here the guy had 0 cars and couldn’t care less. Just the worst.
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July 2022 by S
WARNING!!!! You will reserve a car PREPAID only to be told “we have no cars” when you go to pick up your car!!! Unbelievable…..and they could care less about accommodating. Do yourself a factor and go somewhere else
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July 2022 by Dom S.
typical bait and switch crooks. Reserve a car for less than $500 for a week, but when I went to pick it up, the car I had reserved wasn't available and all they had was a mini van for over $2000!!!
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May 2022 by Samarpam Brahmbhatt
WORST CAR RENTAL EVER!!!!!!!!Booked a car through AVIS, When went for pick up they said the didn’t have any cars at the time and asked me if I could come back at 4pm. I went at 3:45 and they were already close, called the customer service and no help and hung up after holding for so long. These people will fool you, STAY AWAY!!!!!
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March 2022 by Leonard Boylan
I for one am very happy with service. Rented for 3 days and there was a problem with the dealership working on my car. Car I have was an upgrade. Called and added an extra day. That was again delayed so I had to add another. Rep I have dealt with made changes and suggestions, no problems at all. Quick and easy.
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January 2022 by Ami A.
If I could give Budget Rent A Car zero stars, I would. I rented a car recently for an eight-day trip. When I arrived at the Peabody, MA location before their 6 pm closing time (which was when I was supposed to pick up the car), it was closed. I needed to switch the location to Boston Logan Airport, which was not convenient. At the time, the return location was switched to Logan Airport as well. I called twice during my trip to switch the location back to Peabody, as that was easier for me and for my husband to pick me up. I was told that would entail a reservation modification fee. Not happy, but whatever. After I returned the car to Peabody, I saw that I was charged an additional $413. Upon calling customer service, I was "informed" that this was for a one-way for not returning the car to to the airport. (This would not even have come about if that location had been open when it was supposed to have been open, mind you.) Completely unethical company that cares not a whit about its customers or doing the right thing. Condescending customer service. Stay away.
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November 2021 by Corey Barnes
Extremely quick and smooth transaction when picking up and dropping off car. I got an amazing deal on priceline $400 for two weeks in August 2021! Don't let these bad reviews sway you. We were very pleased with our experience!
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October 2021 by Hottie Lolly's World
The older gentleman is rude but the younger gentleman's were nice and friendly.
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September 2021 by Craig Lewis
SCAM ARTIST LOCATION- Reserved and pre-paid for a full sized car. When I went to pick it up I was given a mid-sized car and when I returned the car they tried to overcharge me by almost $300 when I had already paid for my rental. What makes this all the more a scam is when I brought it to the woman's attention she corrected it without any explanation or argument.
