Casella Waste Systems, a waste management company, has received mixed reviews from its customers. While some customers, such as Mark and Tony in Stoneham, have praised the company's excellent service and their willingness to go above and beyond, others have expressed disappointment with delayed pickups and missed collections. The customer service, however, has been consistently praised, with customers highlighting the outstanding assistance provided by Winter. New customers, like the one mentioned, have also appreciated the friendly and helpful nature of the staff, especially Jeff Stuart and his crew in Stoneham. The company's attention to small details, such as leaving the trash can lid flipped up after collection, has also been appreciated by customers, as it helps them to know when they can bring the cans back in. Overall, Casella Waste Systems seems to provide a mix of good and poor service, with the customer service aspect being a standout positive.
Mark and Tony in Stoneham are the best! They have always gone above and beyond. We've been cleaning out and they never complain when we put an extra bag or two out which I really appreciate!
April 2025
I had a question about my account and Christy R was super friendly and helpful!
January 2025
Just want to thank Casella for your excellent service. Today I spoke with Winter for my billing and she is outstanding! We appreciate you!
