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November 2023 by Denise Brosnan
I went into the shop shortly before closing time to attempt to get my sons first trophy fixed that had broken (no default of the shop, it fell off a shelf)- and the staff (I believe his name is Jeff) was amazing! He stayed a little past closing time, and made sure I brought a new trophy back home to my son that day. It’s heartwarming to know there is still great companies out there that care about their customers! Thank you so much!!
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June 2023 by shelley lee
I have been getting ribbons and medals from Brian for like 10 years for our homeschooling field day. Never had an issue. Quality items that we love. This year he was especially accommodating in allowing me to return items that we did not use. I recommend them!
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June 2023 by Jose Alejandro
Horrible customer service, I had to cancel order after requesting to speak to the owner Brian when he abruptly got on the phone, began to give me attitude and being sarcastic. this being the first time I ever spoke to him. I would not suggest this place for anyone. order 10 trophies were not made in time after being confirmed by employee and owner that they would be. Fine! Via email owner, Brian suggested and offered two types of trophies to complete 10 trophies for a 8U girls softball team . Which I did not like the idea . I asked if I waited another week (7 full days ) could I get the trophies I originally ordered. Brian confirmed . because of this lack of communication and false information, I changed the trophy gathering for my team to give Brian extra time to complete this order. Today Wednesday, May 31 , 2 day before pickup, I decided to check the status of these trophies. I called this establishment and asked for Brian . after being brushed off a few times he finally got on the phone and began to give me attitude. I began to ask him if I was a bother to him. I just wanted a confirmation from the owner that my trophies we’re going be in on time. After being disgusted by his approach towards me as a customer, I had to cancel my order. again I wouldn’t suggest this place to anyone. I don’t know if I was treated differently because it was a small10 trophy order or because of my name is Jose!
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April 2022 by Joe DiBlasi
Absolutely ecstatic with the beautiful custom built wrestling trophy that Crown Trophy built for my grandson. Kelly was extremely helpful and with her professional guidance the results came out perfect. The price was right and the turn around time from time of order to delivery was amazing. Very satisfied!!
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March 2022 by Laura Laing
Brian and his team are incredible! We had some problems with another vendor and Brian willingly came to the rescue. We had our personalized glass awards in house in FIVE DAYS!!!! How can he do this? And there wasn't a rush fee! He even caught a typo in the engraving text I sent him. I give Crown Trophy in Peabody the maximum amount of stars!
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January 2022 by K W
If I could give double the stars I would! Brian and team are fast, friendly & efficient. Top notch work with quality and customer service to match!
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June 2021 by Kelly Ingersoll
OMG. Last minute request accommodated with friendliness and thorough communication. Amazing service. 100/100. Thank you so much Kelley!
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March 2021 by Rich B.
I had some of my awards damaged in a flood in my basement and wanted them replaced. I ordered a trophy and when it came, it was COMPLETELY different. When I complained the owner banned me from shopping at his store. Sorry the picture did not match at all. HORRIBLE customer service and would recommend anyone use another store. I am also a coach and told my fellow coaches not to use his store so his bad customer service cost him a lot of business, I hope he sees this and NEVER treats a paying customer like that again.
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February 2021 by Dennis Papken
These guys are great. They found what I was looking for in minutes. And got them to me within two weeks
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August 2020 by Michael Genovesi
I reached out to crown trophy for a few VERY last minute items and was really hoping they could come through, and they DID Brian was fantastic to deal with very honest with me and really came through for us in a big way. We will definitely be using Crown trophy again.
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December 2019 by Chris Murray
Brian is the most professional and hardest working trophy guy around. You will be thrilled with his service.
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November 2019 by Chris M.
The service and attention to detail are incredible. I recently saw him dropping off a large order of trophies to a cheerleading competition on a Friday night. Hardest working trophy guy around.
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September 2019 by Bill W.
Outstanding service, great selection, and reasonable cost make this store a go-to for my award needs. Whether it's for a baseball team that won it all or a corporate award for your favorite salesperson, Brian can design and deliver a product that gets the job done. And he's really easy to deal with and a pretty funny guy. Highly recommend.
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May 2019 by Kelleigh Lombard
Brian at crown trophy was so nice to work with. I needed trophies for my high school soccer banquet and he did a wonderful job. I asked for them last minute, giving him a week to get them done and he came through and they were perfect!
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May 2019 by Dr. Al Costanza
Brian provides a service like no one else! My 30oz engraved, thermal, stainless steel water bottle gets many compliments from my patients. He will do orders of all sizes to your satisfaction at a fair and reasonable price. The water bottle would make for a great gift for your employees, clients, customers, etc.
