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December 2023 by Rachel O.
My boyfriend and I stopped in hoping to see some engagement rings. We had a general idea what we're looking for and a fairly substantial budget we are flexible with. We were okay with having to come back later for a more detailed appointment but since we both have very demanding jobs, finding time we're available is difficult. The older sales woman who greeted us and I use that term loosely, was so rude out the gate. We told her we wanted to view some settings as we had a general idea of what we wanted. She never introduced herself, asked our names, nothing. She scoffed when we said the diamond size we wanted and said they don't have them in stock and would need to order- we were totally okay with this. She fought with me about showing me any settings and finally agreed to. We mentioned we may be interested in lab grown diamond but could go either way. She immediately snapped at us stating they only do "real" diamonds and ripped up in our face the paper she was writing down our diamond specs on. We very easily could have been talked into a "real" diamond but she was clearly not interested in us or our business. We ended up at a wonderful jeweler in Quincy who was very happy to have our business and the $30k we ended up spending. Go elsewhere if you want to be treated with basic respect.
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October 2023 by Peter Ruecker
Shirley was super helpful in helping me through what can be a long and frustrating process of buying a Rolex. She is empathetic to that, set realistic expectations, and guided me throughout the process. It takes patience but finally got the call and couldn’t be happier! Thank you Shirley!!
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September 2023 by Jeremy Farmer
My dad recently passed and left behind a box full of watches that I was pretty sure weren't super valuable but just wanted someone to take a look and maybe repair one or two. I came in about 20 minutes before closing, and while I wasn't expecting any service to be done right then and there, I was braced for the type of disapproving attitude that comes when you walk into a higher end establishment at the end of the day. I couldn't have been more wrong. Everyone who helped me and even those who didn't made me feel super welcomed, and they were happy to help. A few nerded out on the "coolness" of some of the watches and I was given a mini appraisal on them free of charge. I left some of my own pieces for battery replacement/repair and at the last minute asked them to take a look at my dad's class ring which I've been wearing and that had a bit of a loose fixture on it. They fixed and shined it up right then and there, again, on the house. After many recent subpar customer service experiences across the spectrum of high to low end, it's so refreshing to know that there are still places like this where people really love what they do and do the little things to help make people feel appreciated. It was a simple, 15 minute visit, but Long's Jewelers has a customer for life.
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September 2023 by Michael DiMarino
Shirley and the whole team at Long’s Jewelers were incredibly professional and made my experience truly enjoyable. I will definitely be going back to add to my collection!
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September 2023 by Ann B.
one star is much too kind . Ajewrkey store should make you feel like a queen. I had jewelry appraised and wasn't so much as offered a seat. Scraggly looking men and women with no place being snobbed all scowling. . I would By Far rather wear a Twig from a tree much more beauty than not even that exciting jewels They are an embarrassment to the retail industry. the Burlington one was always nice but that was when u knew someone there. Too bad fir Peabody kings I have lottery winnings to spend
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August 2023 by James B.
Thanks to Longs and Shirley for making my dream watch come to a reality so quickly . I was so excited and surprised to get the call saying they had the watch I have been wanting for so long. They do not play games like other Rolex retailers . I am forever thankful and will buy again in the future !
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August 2023 by Begum Edelman
Had a great experience at Long’s with Lynda. She helped us pick out the perfect 7 stone ring for our 7 year anniversary. Bonus: They were able to size my ring within an hour, so I could wear it home! Highly recommend them ?
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August 2023 by Michaela Restituyo
The people at Long's have been wonderful! My husband and I got our wedding rings there years ago, but he lost his. We went back and they were able to pull up our records and help us find a new one for him. We also live out of state, and we were able to communicate with them so easily. I would recommend them to anyone looking for jewlery for any kind of occassion!
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August 2023 by Janet Livesey
Unexpected Surprise! My sandal broke on Saturday, August 12, as I was entering Long's Jewelry in Peabody. I took it off and as I entered the store, the alert security guard took it and said he would fix it for me. About 10 minutes later he brought my sandal to me all fixed and slid it on my foot. Who does this! His action was above and beyond anything I have ever experienced. He is a very special person to care so much about a customer. Everyone at Long's is exceptionally helpful and friendly. During today's visit, Josh and Joyce waited on me and I couldn't be happier with my purchases and with the way I was treated. I knew I would love my jewelry, but I didn't know I would have my sandal fixed while shopping. I am sorry I don't know your name, but thank you for your kindness.
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August 2023 by Alex Combs
The best!! It’s always so easy to find something at Longs, any budget or occasion. Every time I need something I just swing by, and I’m in and out in 20 minutes. Lynda and Angelika always take the best care of me! This is the best place to buy jewelry and watches, couldn’t ask for better assistance!
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August 2023 by Angie McGinn
I’ve been a long time customer of Long’s Jewelers and I can not say enough about this wonderful establishment.Although all sales associates are so friendly, pleasant and helpful I have a very favorite gemologist who will go above and beyond for her clients Jennifer Jones. Thank you for all you to do and I look forward to many more years of shopping gems!Do not hesitate to purchase from Long’s Jewelers you know your getting quality
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July 2023 by Cathy B.
My husband and I have been shopping at Long's Jewelers in Peabody, MA for over 20 years. Recently my 86 year old mother was rushed to the hospital; I pulled her diamond ring off her finger to ensure its safety and put it on my finger. When I looked at it closer I noticed 3 of the prongs were almost gone. While she was in the hospital I took it to Long's to be fixed. She had it since my dad gave it to her 63 years ago. Joshua at Long's examined it, and recommended what to do. When I went to pick it up and Joshua handed to me, I broke down into tears. IT WAS SO BEAUTIFULLY DONE. My heart was overwhelmed thinking of my dad who passed away in Nov. 2022 and how much this ring means to my mother. When my mother saw it, she was so happy and thankful. For this I thank both Joshua and Long's Jewelers. You went above and beyond especially at a such an emotional time! I will never shop at another jewelers, will always recommend you to everyone I know and meet! Thank you from the bottom of my heart! Cathy B.
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June 2023 by Adam Southwick
Had a wonderful experience at Long’s jewelers. Lynda was very patient with me and very knowledgeable and helped me find exactly what I was looking for. The rest of the staff was very personable and accommodating. I wouldn’t think of going anywhere else for jewelry after this experience. My wife was absolutely thrilled with her gift.
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June 2023 by Greg Giordano
We had a great experience at Long’s purchasing gifts for our wedding anniversary. The staff was very kind and knowledgeable. Going to see Shirley will be my first stop for future watch purchases.
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June 2023 by Jamie K.
Wonderful jewelry store in Peabody. Have bought many watches and jewelry from them over the years and they are so honest and friendly. Nice selection of watches by Rolex and Omega. Lots of jewelry. Long's is one of the best jewelry boutiques I have ever shopped at.
