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March 2024 by Me Me
Went for prom tux. The employee was a young man who was amazing! Him and my son got along great! As it turned out on pickup I wasn't happy with our choice of color combo. The salesman jumped hoops to make it work for us! So happy with our visit and we will return for next year! Thank you!!
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March 2024 by shantel huuskonen
My fiancé and I went here last week looking for suits for him and his groomsmen. We were looking for guidance, direction, and to be helped with an over view of our options. We made an appointment and when we arrived the gentlemen we had one scheduled with tried to pass us off to what looked likea high school boy. Call me crazy but, what?!The kid was helping someone else, so begrudgingly it seemed, he said he would be right with us. It started off feeling like we were a bother and were given absolutely no guidance, helpful suggestions, or given an option for any kind of variety.We had come in open to rentals, options for a custom suit possibly for my fiancé we really weren’t sure, but were very much open to suggestions. My fiancé is 6’5” so it seems obvious to me, having no sales experience in men’s dress clothing, that something custom wouldn't be out of the realm of possibilities, we never even touched on it.We left having signed up he and his groomsmen without really understanding what even happened and that we had no better understanding of how this should have gone than we did when we walked in. We felt pressured into a plain black suit and blah plain black rental shoes as our only option with no discussion further of details like ties vs bow ties, suspenders vs vests, etc other than “what do you want, pick one”, pretty much.I think this makes the point. Needless to say I wish I had seen all of these other reviewsprior to going.We went to Giblees just minutes down the road and it was a completely different experience with comparable pricing for rentals, Without hesitation following our appointment with there we switchedour group booking over them.
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March 2024 by joey “joey1256” pisano
I came here because I was in a bridal party that had chosen this establishment for their suite rental place! I will never as a larger men come here AGAIN!! This staff could careless about there clients there more of the “Bro” type guy like don’t check if you feel comfortable and let me tell you this nothing ever fits and when you ask if they can do something they reply with “ Well in that size This is it” my size ….. sir your a rental company …. You should have a plethora of size shape or what ever I shouldn’t have to feel uncomfortable or embarrassed because I have bigger shoulders and wider chest, Also I have worked in the costume world for years and I was I was constantly being told at this location well this is how you wear this sir I know DO BETTER FOR THE PRICE I PAID TO RENT A SUITE FOR TWO Days I should feel comfortable and I didn’t
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February 2024 by Juan Carlos Ureña
This is my second time attempting to do business with Men's Warehouse and I'll never go back again. First time was with the location in Medford and yesterday afternoon was the location in Peabody.Where do I begin?! I walked in yesterday to purchase suits with my groomsmen for my wedding coming up in April. The associate took one look at us and judge us from the start. He profiled us from the beginning as I asked him a question on price differences between rental and purchase. His tone was unacceptable and did not make us feel welcome . Instead he showed me 3 suits that he said was all he had for us. Out of the hundreds I could see. This gentleman rushed us out the store to attend 1 person.I do not recommend this location at all. I wanted to advise corporate that me and my groomsmen ultimately spent $15000. On suits yesterday afternoon at a different business that could of been yours.Never judge a book by its cover.
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January 2024 by Chris M
I came here to choose a suit for my wedding but had an unpleasant experience. I felt unwelcome, underappreciated, and rushed by an associate who was wearing AirPods and taking calls while I was trying to decide on my suit. I won't be returning to this store and wouldn't recommend it. I suggest visiting Giblee's just two minutes away, where you’ll be treated like a king.
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December 2023 by Brian Thiebault
Got a decent suit at a great deal. The customer service was great. Without it, I'm not sure I would have walked away with anything that nice for that price.
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December 2023 by Emily Baur
Have been in here a number of times over the past 4 years with my husband and have never been impressed - disinterested staff, lack of selection, etc. But today we worked with Tom and had a great experience. He was knowledgeable about style, fit, colors, seasons, and was budget-conscious. Thanks, Tom! We’ll be back and we’ll ask for you.
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November 2023 by Dillon Borys
I'll start with saying I came here in search of direction finding suits for me and my groomsmen for my wedding next year. I had gone into this location hoping to find some answers and start seeing what options were available (online orders, ability to have a custom suit made, color options material etc.) And was greeted with no form of help or interest from their employees. I cut my losses when the only advice given to me was "come back in April, we normally have more options then"? 6 months for a maybe and you don't even attempt to work with me? I would have been happy ordering online with some direction based off my wants. The purpose of searching this early was to give everyone including the franchise ample time to work with in ensuring everything was perfect but they couldn't be bothered to help in any professional manner even knowing that it was for a wedding. Disappointed and won't recommend
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October 2023 by ansar Durrani
The manager and staff are very rude and disrespectful.Have never seen such type of customer service and will never recommend to anyone.I asked the salesperson that I want to check if the size fits to me and he said he cannot unpin the shirt.
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September 2023 by Matthew Offner
Walked in hoping to buy a sport coat. With two employees at the back of the store, I was verbally greeted from the back, yet neither left their desk space the entire time I was there. They just told me what corner of the store I should look, and left me to it. After 5 minutes, I just walked out. Terrible customer service. Remarkably terrible.
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September 2023 by Sam B.
I'd give ZERO stars if I could. We came back to this location after a really great experience for our own wedding in 2021 and to say we're disappointed and frustrated with our recent experience is an understatement. We expected pricing to go up, no big deal. They came in clutch with a mishap with a suit issue for a wedding my husband and I are both in and we were able to quickly order a custom suit. Same thing we did for our wedding. The measurements were very clearly off for the first round, and the staff convinced my husband the suit was fine. After reviewing pictures from previous suits we went back and with different staff, we're told we are right and had to order a second jacket. That was no cost of course and they said we would be keeping both jackets since they screwed up. That came in time, but we didn't get alerted and had to call with a week to spare to have it altered and pick it up. I didn't go with my husband to pick up after alterations and apparently should have because the sleeves weren't even, and they didn't even hem the pants. My husband had to take time off work the day we left for the wedding just to go get this figured out. They took about an hour and a half to finish the alterations. There's a younger male staff who has AirPods in his ear every time we go in who is consistently dismissive to females, short to respond, and is severely unfriendly. This place has really gone downhill in a short period of time and it's truly disappointing. We shouldn't be spending custom suit kind of money to be that inconvenienced. We're going to have to regroup for future weddings because I wouldn't send anyone I cared about here and we certainly won't be back.
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September 2023 by Adamson T.
I was in need of a few dress pants and probably 2 jackets for a new job. The staff give's absolutely no fucks. I was never greeted, addressed or asked. I could have grabbed 10 jackets off the wall and walked out before anyone even got up. I spent 2K at Jos A Bank 3 hours later with help.
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August 2023 by Joshua H.
A smooth and pleasant experience! The staff were very knowledgeable and friendly and you could tell they were happy to be there, making the experience much more pleasant! Happy I chose this store to get a tux fitting for a wedding, it was a breeze!
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August 2023 by Cory
I have a funeral to attend in a couple days and have never owned a suit. I stopped in and a young gentleman whose name I did not get did an exceptional job helping me out. He got me setup in a very nice looking suit and was able to get the pants hemmed for me on the spot. I walked out within half an hour with a very nice looking and fitting suit. Couldn’t have been more pleased with the experience. Wish I got the associates name because he was very good to deal with.
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August 2023 by Rusty Shackleford
I have a funeral to attend in a couple days and have never owned a suit. I stopped in and a young gentleman whose name I did not get did an exceptional job helping me out. He got me setup in a very nice looking suit and was able to get the pants hemmed for me on the spot. I walked out within half an hour with a very nice looking and fitting suit. Couldn’t have been more pleased with the experience. Wish I got the associates name because he was very good to deal with.