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November 2023 by Kelly R.
Wow. I usually go to the Petco in Swampscott but they never seem to have my dog's favorite treats (Spot Farms). Peabody sometimes does and is the next closest store to me. However, a lot of times, the website will say the treats are available, but when I get to the store, no treats. So this afternoon I called to be sure and asked if they could hold a bag for me. I really don't look forward to having to shop in this store. I went to pick up the treats tonight and the one associate by the registers (Niko, who was an absolute sweetheart!) was assisting another customer with looking up an order. Niko then started to have a line at the register so she told the customer she'd be right back with her, she just needed to assist the customers at the registers. The line grew and Niko pressed a button to have an associste assist at the registers. No one showed. Line kept growing so she pressed it again. Again, no help. She pressed it a third time and after a few minutes another associate came out, loudly complaining about how she was in the bathroom "as is her right to do". Completely rude and unprofessional. Niko explained the original customer just needed something they had out back and Ms. "I was in the bathroom" threw major attitude at her. Very uncomfortable for all of us standing in line. Again, can't say enough about Niko, she kept her composure and was very friendly to all of us customers in line.
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October 2023 by Kaleigh L.
Tall ,skinny, older man in the fish department has horrible manners. I had to ask for help after being passed by the same person multiple times. He was rude to me when i told him i had a crayfish and said it would kill all my other fish. (the crayfish is currently coexisting with multiple others in a large tank)When my mother asked if there was a bathroom he replied with "Maybe look at the back of the store" in the most unfriendly tone after ignoring her the first time. I work at a nearby pet store and pride myself in customer service. Along with the rude comments, many of the fish tanks were filled with dead fish, its 1 PM and dead fish could have been scooped. This is some of the worst service I've experienced, I will not be returning to this location or buying fish from him.
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July 2023 by Robert M.
Took my dog to the groomer inside of Petco and ended up with a shin infection and had to go to the vet.
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July 2023 by Lena C.
This is the most uncaring and unprofessional staff. Someone in grooming cut my dog with shears and rushed her to the pet clinic. No one gave me info or a report. The "manager" was rude and dismissive. Don't being your pet her for grooming.
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June 2023 by lizpancha liz
Nice place
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May 2023 by Dallis C.
Lovely staff but reptiles are not taken care of. The bearded dragon cages are disgusting every time I go in and covered in poop. I even saw the end of a bearded dragons tail still in one of the tanks and both of the dragons currently in the tank have their tails so It hasn't been cleaned since that dragon lose his tail.
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May 2023 by Ken Smith
Beware hidden fees and fine print. They don’t tell you until you show up for your 2-4 week boosters that they charge you as much as the initial visit. Your supposed to figure it out on your own by the fine print and fee chart. Bull. What a scam.
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December 2022 by n heilman
Fast, efficient and friendly
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October 2022 by Ernie French
Having my dog get his vaccination quick and easy
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July 2022 by Michelle F.
Went in to grab some canned ProPlan cat food. The scanning label on the shelf said $33.99. I go to register and it rings up at 42.99. I question that, explaining that I read the bar code label before bringing it to register and it should be 33.99. I go back to the aisle and take pic of scanning label and then we read over the barcode together. They overcharged me by $9. Cashier gave me $9 adjustment but I think (I may be wrong regarding pet items vs human food) that MA State Law says I should have gotten the first wrongly scanned item for free. When I got to my car, I realized that the OTHER item I bought ALSO incorrectly scanned at $2.19 each instead of the $1.99 on the scanning label on the shelf. Unfortunately, I bought 4 of those at the incorrect price with no adjustment. Buyer beware. Shady.
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January 2022 by Raul T.
This place is the worst!! Just spent 20.00 on 4 dead salt water snails that stunk my house to the heavens. This is the last time they will get my business. I have more complaints about this store than there is space to write. Thousands of dollars of business but no more. Not one more nickel. On top of it all the petco rewards? Never got a penny. Good bye!!
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November 2021 by Tom C.
Shannon is the best groomer there. She always takes her time with our dog. She is the best. All staff were friendly and helpful.
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June 2021 by Madi Y.
It's clear they don't take care of the fish here. The tanks are all dirty, and I saw at least 5 fish dead in the tanks. There was also plastic bag floating in one of the tanks. To make it worse after looking at the fish for over 10 minutes nobody came over to help. In general the store is clearly not cleaned as much as it should be. These poor fish need better conditions, I'll be buying a fish somewhere else, where they actually care about their well-being.
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May 2021 by Dr. Brian R.
Love getting Chloe groomed by Shannon at Petco. Shannon is kind and caring. It is evident she enjoys her job and loves animals. Chloe always looks spectacular and the price is reasonable.
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May 2021 by Judy Hernandez
This is a good place to shop everything for your pets excellent variety and friendly people almost all the time. But the team at the end of the day No. I will try to go during the day that is great. At the end of the day they are unfriendly and more.