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November 2023 by Thomas D
Awesome experience at this store! Adam helped me find exactly what I needed and got me a great deal on my new bed setup. Would highly recommend
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August 2023 by Justin Blankenship
I strolled into the Sleep Number store last Thursday afternoon after having one of the most trying days I've had in years. I needed my day to take a turn for the better and after meeting Adam, it did just that! Not only did I ultimately purchase an an I8, pillows, and sheets but I largely did so thanks to Adam's amazing service, approachable demeanor, and mastery of his craft. He leveled with me right off the start and was quick to point out both pros and cons of both the Sleep Number as well as it's competitors. He at no point made me feel like he was selling me something and as a local business owner in sales, I truly appreciate that in a salesperson. I couldn't have been happier to get to spend an hour trying out mattresses while letting the stress of my day wash away with a warm, friendly, and knowledgable professional like Adam. I was happy to report that by the end of my hour in the store, my day had turned around and within 24 hours I was the proud purchaser of a Sleep Number bed. Thank you Adam and I am certain I will sleep easy knowing you helped me make the right decision.
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August 2023 by Charles Dorsey
This store is between two restaurants and is infested with mice and rats. Hopefully the employees care to clean off the beds as your try them out.
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July 2023 by Charles D.
One goal at this company, and that's to screw you over as a consumer! U can pay 6k for a mattress and if it has issues in two years, you are going to have to pay for it out of you're pocket.
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July 2023 by Joan Ellis
We were greeted by Charles who was very friendly and knowledgeable. We did not feel pressured at all and made a decision on a smart bed that was going to work great for us.
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April 2023 by Carl Borgioli
Charles and Barb, at the Peabody store, were great! Very friendly and answered all our questions. They explained everything.
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February 2023 by Pete F
Charles was excellent at helping us select our bed and getting the best deal possible ! Spending a lot of money usually makes me very uncomfortable, but this experience was a pleasure.
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December 2022 by Walt
Deceptive salespersons (yes they will lie right too you). Constant problems with the air control and Flexfit base. Over-pressurizes, under-pressurizes, constantly disconnects and resets. Problems with the app control, not reading the sensors correctly. Poor warranty support. Do NOT buy the flexfit base, it's not a Sleep Number product, but is really a "Leggett & Platt" adjustable foundation. Sleep Number will not support you for this, you have to go through the other company. They are terrible too.I will under no circumstances recommend the purchase of any Sleep Number products to any friends or family.
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October 2022 by Sean Scheiffern
Great staff and even a greater mattress! It will change your life!!
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January 2022 by Donna Dolliver
Since our 50 years of marriage we started out with the normal box spring and mattress. When Sleep Number (late 80s called Select Comfort at the time) we bought one of their first beds. When we wanted to upgrade in 1995 to a Sleep Number Craftmatic Bed with a nice thick Pillow Topper there was no other bed we wanted. Now (2022) we went back to Sleep Number and purchased two twin beds (but side by side with king size headboard) and can't wait for their delivery in February. Store rep did the ordering over the phone with me and made suggestions which helped the process go very easy. We would not have any other type of bed. We've also converted some of our friends to buy one. From a very happy and loyal customer. Donna
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January 2022 by Elaine Boone
I had a very pleasant visit to this Sleep Number store.Dan was very helpful.
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August 2021 by RICHARD TILTON
My wife and I stopped in to Sleep Number to gather information regarding a new bed. We were introduced to Barb, who couldn’t have been more helpful. She was very knowledgeable with the products and very thorough with her information. She was very patient with us as we examined and tried out the various beds. We did not feel any pressure to make a decision at that time., but based on the information and answers to our many questions, we returned and ordered our new bed, along with some accessories.
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July 2021 by carolyn kelly
Great customer service
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June 2021 by Robert Oday
Courteous and professional service from Ben.
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March 2021 by Bianca G.
I originally went to the store to get a king size bed. We picked out what we wanted and were approved for credit. We purchased the bed for almost $8k. When we got home we reconsidered and canceled the order not wanting to spend so much on a bed. About two months later we decided to try again with a smaller bed and we wanted to purchase online. When I tried to buy it online it said I didn't have credit. I called customer service and was told that my old transaction was still pending. I had to call the store and had to buy it through them because of this (first red flag). The bed arrived about 3 weeks later. The delivery guys didn't know how to set it up and didn't do it properly I didn't have the feet warmer or the night light working. I also complained about the bed being too small. They claim it was a queen size but it was barely a full size bed. I called right away to return it and was told I could only return the mattress and not the base. After several calls and going back and forth with the company they agreed to take it back but I would have to pay a restocking fee. So I am being charged $563.58 plus the $300 I had already paid to return this horrible bed (did I mention how ridiculously uncomfortable the mattress was as well as tiny). This is the worst company I have ever dealt with. Its a scam, they are shady and the product is not worth the ridiculously expensive price.
