August West Fireplaces is a long-established, full-service chimney, fireplace, and masonry company serving eastern Massachusetts since the 1970s. Their retail store in Pembroke, MA, offers a wide range of products, including wood, gas, and pellet stoves, fireplaces, inserts, custom mantles, and stonework. The company handles all aspects of chimney and fireplace needs, such as relining, repointing, rebuilding, chimney sweeping, and more. All work is performed by their own trained employees, ensuring quality and reliability. Customers appreciate their professionalism and dedication to customer satisfaction. Recent reviews highlight positive experiences with fireplace installations, including gas and electric models, with staff like sales representatives and installers providing thorough communication, careful work, and prompt service. When minor issues arose, the team responded quickly to resolve them. Overall, August West Fireplaces is seen as a trustworthy, competent, and friendly company that offers comprehensive fireplace and chimney services, making it a one-stop shop for homeowners' needs.
Had to have some minor repairs to my chimney. Service was quick and efficient. Friendly and explained exactly what he was doing and why it needed to be done
May 2026
Tony was so knowledgeable. Not only did he fixed the problem, he gave us an overall tutorial on the fireplace. It was so helpful. He spent a lot of time to be sure we both understood. Highly recommend August West and Tony is a great customer service rep.
May 2026
Jim did a fantastic job and is so pleasant to work with.
