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December 2021 by Sandi Pepin
We received prompt and knowledgeable service by Arden when we purchased a washer/dryer in November 2021, when shipping delays and low inventory were the norm. He could not have been more helpful. He explained all the different features and brands, which were in stock or needed to be ordered and an estimated eta. Really knew his stuff! We purchased a matching set that was delivered and installed the next morning, 4-6 hours earlier than expected! Everything from the minute we walked into the appliance department to install went perfectly. We had intended to go to at least 3 appliance stores but started and ended our search at Lowe’s Pembroke!
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October 2021 by Roni J.
Buyer beware if you plan to purchase a major appliance. Delivery problems are numerous and not worth the modest savings you might realize. We have several specialty appliance stores on the South Shore who will price match and provide expert delivery and installation. The "free" delivery and installation service from Lowe's is an abomination. They show up other than at scheduled time; have no idea how to remove and install a high-end refrigerator; cannot hook up a copper water line to a refrigerator; fail to switch door hinge openings for right to left on clothes dryers. I just cancelled a refrigerator purchase from them for several of the problems I cited, and repurchased from GW Toma. I felt so confident in the knowledgeability and competence of my sales person, unlike the dread of working with Lowe's. I took great pleasure in canceling my order.
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October 2021 by Matthew G.
I had purchased a pair of Levolor vinyl roller shades online, and needed the width of each roll trimmed to the perfect size. No one was working in the window treatment area at the time I arrived there, so I pressed a button to call for assistance. Stephen from the Flooring Dept. came over and graciously offered his help. What a great employee! He was polite, knowledgeable, efficient, and attentive. He knew exactly what he was doing, and provided me with prompt and exemplary customer service. Two thumbs way up for Stephen at Lowes store number 1758! These days, it's so hard to get good customer service anywhere, so when I do, I have to give praise where (and to whom) it is due!
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August 2021 by Ron K.
Store itself is ok , but do NOT use them for any install. All I get is leave message here, leave message we will call you back. I've left a message 5 days straight and still no answer. Called corporate and guess what? They connected me to the same people that won't call me back. They subcontract to someone local but it's through someone in Connecticut??? Who has to call local who ...you guessed it...doesn't call back.
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March 2021 by Terry DeFilippo
I want to express my appreciation for the excellent customer service which I had received from Lowes Pembroke, MA store. Outstanding customer service, Purchased a defective product, Matt, Appliance mgr., outstanding, efficient, pleasant, above and beyond customer service expertise. Resolved the issue with a quick resolve. Damion, service desk, answered the phone with a level of professionalism not seen today. He was also the young man that help my husband when he picked up the product, helpful and pleasant. Pembroke Lowes has two amazing employees. Thank you!
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February 2021 by Susan O.
Horrible, have placed 3 orders at the Abington Store for appliances and had problems with 2 out of 3. Rick in appliances is nice when you order but as soon as there is a problem and they mess up, attitude galore. I order a stove on 12-15-20 and was told it would be delivered and installed in February, called last week and found out they had marked my delivery complete, now my expected install date is mid-April, when I asked Rick if they do anything to compensate customers for their mess-ups, his reply was they did nothing wrong. I will be cutting up my card and bringing my business elsewhere. Also had an issue with my dishwasher install. Do not recommend doing business here.
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January 2021 by linda C.
The power tools look like they've all been used at job sites or if they were all rained on. This has been for about 5 or 6 months. What is going on at this store?
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November 2020 by Johnny D.
I like the Kobalt line of electric tools (made by Greenworks. Lowes does not stand behind the 5 year warranty. The customer service people in Abington are awful. One excuse after another. Here's a tip...if you go to Pembroke, avoid the white haired lady. Again, one excuse after another. The whole mess wasted an entire day. On a positive note, the GM "gets it" and did the right thing.
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October 2020 by Nikki S.
We were helped at the Pembroke, MA store by a very nice gentleman named Anthony Thomas. Anthony went above and beyond to help us obtain the Halloween themed products we were looking for. He was friendly, accommodating, and overall was a pleasure to interact with. We actually ended up purchasing more products than we originally intended thanks to his help. He was an absolute pleasure and made our experience at Lowe's fantastic. We really enjoyed our time in the store largely thanks to our interaction with him.
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August 2020 by Tim Buck
Pricey, but they had everything I needed ?
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July 2020 by Chris M.
Third time in over the last year, and barring some specific item availability will be the last time. In general the folks that work here appear to be punching a clock. Many people encountered don't know much about the department they are in, or even where products are displayed to direct you. Please don't assume someone here will talk you through options or solutions. Much like other reviews many of the employees here will just walk away. Several months ago we needed blinds cut. Called the store, confirmed they provided this service, drove over, and the machine was out of order. OK, I can see how that specific status may not be widely understood. They tried to up sell us on custom, and when we pivoted to the original plan they just walked away. Went back when the machine was working and the tech didn't realize the machine auto cut about 1/4" off additional to your size to make sure it fit. This is annoying to I modified all my cuts to control my reveal. Tried to charge me for the first one despite no disclosure of the cut accuracy or process. Stayed away for many months but went in for a few circuit breakers. Pretty quick to ID them, then after checking out the total price seemed odd. Went back in and confirmed the marked price was about $7 less per breaker. (I had three) I asked the fellow working the department and he said they rang up correct and were just marked wrong in the aisle. He tried to walk away. I asked him to explain the store policy and he said I was the only one that ever had this problem. I asked if he was responsible for stocking and if he was just going to leave the boxes in the wrong place... and he said yes. I took a few quick pics and went to customer service for a price adjustment. The clerk was pressing me to just return them as they scanned the correct price. I showed her the pics and explained the in aisle conversation. She persisted in just returning them, but a manager wandered by. She asked for an authorization for a price adjustment, and he immediately assisted without hesitation or question. All in all trip three ended OK, but not exactly a place I want to continue to support.
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July 2020 by Tom M.
Clean store. Typical BIG BOX store. On line ordering will let you place an order even if it's an unavailable item (which is frustrating). Under staffed and mostly poor customer service, and no pro help. If you know what you need, you'll pretty much need to find it on your own.
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June 2020 by Adam B.
Had a flood in bathroom so I had to go to Lowe's to get it fixed despite the corona virus. Had a lot of trouble even finding one employee, when I did find someone he was super unwilling to help. You could just tell I was bothering him. I'm was trying to make a significant purchase, toilet, vanity, pedestal sink, trim, all the plumbing and I had to leave without purchasing anything. Their loss.
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June 2020 by Zeus Amadaus
Lowe's can't cry poor mouth over covid.... they have never been busier....BUT NO CASHIER'S 2 OUT OF 7 REGISTERS OPEN.... lines to back of store.... stock way down.... might have to go elsewhere...wake up management....
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June 2020 by Michael H.
Just had a very frustrating experience with Lowe's. Our refrigerator stopped working so we went to the Lowe's in Pembroke assuming that it would be the quickest option considering the ongoing pandemic and that they were considered an essential service. We selected a new refrigerator and were told that while it wasn't in stock at that store, it was in stock at their local distribution center. We were told we could expect delivery within ten days, but possibly sooner. Today is officially day 21 of no refrigerator, and when we called to ask what was going on, we were told that we might get it by the 16th and that we are one of the "lucky" ones. I knew I should have gone to a local business instead of a place that's too big too care about their customers. I am extremely disappointed. I have been to this Lowes a number of times, and the staff in the store is always very helpful, but who ever told my wife that she was "lucky" to only have our delivery take nearly 3 times as long as they said it would isn't going to be winning any awards in my book any time soon.
