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December 2023 by W Gavazzi
Great first experience!The staff was able to track down and fill a medication that other places cannot seem to keep in stock.Quickly helped and on my way in less than 3 minutes.Plenty of parking and a great reuse of one of the areas historic railroad stations.The historic photos inside are a nice touch
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November 2023 by A 860
Can't say enough about the friendly, helpful, and most importantly reliable staff at Pepperell Family Pharmacy. Our family routinely comes here for flu vaccines, but only today did we have a prescription filled because CVS didn't have the medication. Pepperell arranged the transfer, dealt with the unprofessional people at CVS who were dragging their feet, and when the prescription finally arrived the folks at Pepperell filled it within minutes. Really great people and we'll move all our prescriptions here!
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November 2023 by Red B.
i loved this pharmacy at first then it hit a huge downfall when I realized just how bad the employees are treated. I've gotten multiple refill prescriptions at this pharmacy for a while and seeing how Judy treats her employees makes me sick. And why evertime I go, there's always a new clerk. In my time going there for refills, multiple clerks were constantly having their job taken by judy because she thinks they don't know what their doing. I even apologized to an Employee once on Judy's behalf due to how she treated that poor man. To lack trust in her own employees just shows how poorly this business is ran to begin with. I don't care to support a business that doesn't want to care for their employees.
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November 2023 by Aaron Chester
Always nice to have a good Pharmacy. To go to and the Staff is very helpful. Don't forget your Flu Shot this year.
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September 2023 by Seafoam Jade
I would not recommend this place to anyone. Many of the employees are extremely rude and there is almost always a problem with deliveries. It’s like dealing with the Keystone cops, trying to get them to keep your prescriptions straight, and it’s a downright ordeal to deal with this place, period. Stay away, unless you enjoy constantly dealing with chaos and craziness.
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September 2023 by Kimberly Sorrentino
The owner/pharmacist, Tracey, is absolutely wonderful! She takes her time to listen to any questions or concerns. This pharmacy truly cares about your well-being. You will NOT be just another refill there.
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July 2023 by Andi
one of my coworkers goes there and says he heard staff making rude comments about customers who were actually in the store at the time. I had the same experience at the Ayer location
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April 2023 by Ron G
Decent Non chain pharmacy. Always helpful and courteous.
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April 2023 by JP Putnam
Excellent locally owned pharmacy. Fill prescriptions quickly and pharmacist happy to answer questions. Can pick up a card or locally-made art at the same time.
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January 2023 by Bill Nickerson
Always friendly and helpful! It’s nice to deal with local businesses!
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October 2022 by Anita Collins
I have been coming to Pepperell Family Pharmacy for the 4 years I have lived in Pepperell and extremely grateful for all the help they give me. They are awesome!
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October 2022 by Pauley Elmer
Very good service. The staff is very friendly.
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September 2022 by Monikaa Lee
Tracy has been my pharmacist for many years. They are caring, and have taken many efforts to alleviate any stresses ive encountered with insurance ect. Sometimes a smallwait might happen but i know its bc each customer is getting the time and attention they need.
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August 2022 by Mark T.
I started going here when another local big chain pharma gave me someone else's prescription. Always happy with their friendliness, knowledge and helpfulness. They gave me free COVid test kits when I did not know I was eligible They replaced some syringes that were too big. They provided my COVid booster. Stand up place all around And I love the Pug and Frenchie!
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July 2022 by Madisyn Reppucci
I recently started using this pharmacy and after two months I’m switching back to CVS. The first time I picked up meds they didn’t provide me with the right amount because they ran out then gave me the rest almost a month later. The second time, they gave me the wrong meds- I’m very disappointed because I take my meds at night and was unable to get it fixed in time, missing my needed dosage. Very irresponsible!
