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“I’m always appreciative of how attentive the staff is. They’re patient and helpful and I can’t really name many other post offices where I experience that at locally…”
“Super nice! I have a PO box at the Harwood location and needed to get a package (the window was closed). The post master of this location drove over to the other post office and retrieved my package for me. So nice of him!”
“I went in mid-December on my lunch hour. I don't normally ship anything with the post office. The worker was so nice and helpful, with a great attitude. I was in and out in no time. Very much appreciated!”
“I went in for a passport photo after phoning to see if an appointment was needed (it wasn’t for a Tuesday or wednesday) No one in lobby or behind the counter. A quick press of a bell summoned Melissa, the most cheerful, helpful, and efficient customer service person I had dealt with in years. She was a wealth of information on the process, and after taking the photo, she showed it to me for my approval. Wow ?. The reviews talking about rude service can’t possibly be about this ray of sunshine ?.We need to clone her! Thank you Melissa!”
“Unlike the Ayer Post Office, I find this Post Office easy to access. I have never had trouble with customer service. If no one is at the counter, ring the bell and they will be there very shortly.”
“Whenever I go here I am always treated great. Everyone is professional and enthusiastic even during these hard times. I know that if I have an issue or concern it will be taken seriously and followed up with as they have proven in the past.”
“Each time I visit the APO for stamps or mailing packages I am impressed by how little time I wait in line. I'm observing the attendants at the window dealing with customers before me to be professional, efficient and courteous. If a customer in front of me has an especially complicated request, the attendant will ask them to step aside and wait, so they can assist the next customer in line. I thank them for the COVID-19 update of the retail space with plexiglass, signage, covered payment machines , masks and sanitizer.”
“I recently had a package that was sent to me get inadvertently misdelivered to the wrong address. I called the local office in Groton and spoke with one of the team members there who was very helpful, offering to check the details on where the package was dropped and call me back. I got a call back a couple hours later and they had found where it got dropped off - the package was at my house another hour later. Great service!”
“Sometimes you run into people who really go above and beyond for you. Today I met Liz when I was renewing my kids passport and she was amazing. I really appreciated her patience and her kindness.”
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“I gotta say Amir handled himself the way anyone behind the counter should! Post offices around the country need more employees such as Amir! The upkeep on the property was outstanding as well!”