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December 2023 by Fae Mercury
I'm posting this here and on the Fitchburg one because they're both involved.We rented a uhaul on Thursday and they jerked me around for over an hour trying to get the truck I rented. The central MA uhaul dispatcher(?) didn't call me an hour before my pick up time like they're supposed to to tell me my truck hadn't been returned, so I drove all the way to Fitchburg (30 minutes out of my way) because he told me that I couldn't pick up the truck I wanted at the original location, so I get there assuming nothing was wrong, but oh look, no truck. So after taking to the clerks at Desilets I had to wait 15 minutes when I was already on a tight schedule for the dispatcher to call me and tell me that they don't know where my truck was. Then the dispatcher tells me I have to rent a smaller truck because they just don't have any, and supposedly the ONLY one in the area is ANOTHER 30 minutes away. So all in all I was almost an hour late getting to my movers. So I had to pay for another hour, all because he didn't call me like they're supposed to and tell me my truck hadn't gotten dropped off.Then I get here and the people here were polite, they were still pretty dismissive of the fact that I was in a hurry and had already had issues.And to add insult to injury the truck they gave me was a death trap! The steering is way too lose which causes you to have to over correct constantly, when I would try to slow down the engine would Rev up to 4, and even unloaded it had trouble with hills, fully loaded I was going 25 mpg through most of the way through Mass.I won't be renting from them again.
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August 2023 by Tracy Day
Not best on the phone but prices are same at this one ..I think person has language barrier that gives problems on understanding but he's learning and very nice
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October 2019 by James Starkey
I’ve done business here a number of times and have always had a very good experience. I can recommend them highly!
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October 2019 by Eben Emery
Great service
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June 2019 by Alex M.
This place was really funky and I appreciated it. The guy behind the counter, "Skip" was a real character (in a good way). The place had just what I needed as far as trucks, I didn't see any other moving accessories for sale. Don't go there expecting a tech-savvy bunch. They are old-school over there. That being said, we easily got the job done in a way that kept things fun. They had piles of interesting stuff from old car parts to strange antique paraphernalia which kept me pretty occupied during my short wait.
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June 2019 by Patricia Collette
Had a good experience for my first time driving a trailer salesman was very helpful and nice
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March 2019 by Ryan Kenneway
Good trucks very clean
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November 2018 by Julio Fundora
The guys were funny and a huge help. Highly recommended.
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August 2018 by Megan Flint
Did not ask me if I wanted insurance, charged me anyway. Worse, he signed my name and folded up the contract hoping I wouldn't notice until too late (which was what happened). Kept me waiting 20 minutes updating information, and changing my address to a fraudulent location to improve his uhaul score.
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June 2018 by Leaha Kenney
Awesome Uhaul location, very nice owner and staff very accommodating
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November 2016 by kelly Halstead
Coulndnt have dealt with better, friendly and reasonable people (from Winchendon office and the east Providence office too).