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9AM - 5PM
66 West St, Pittsfield
Banks
8:30AM - 4:30PM
70 South St, Pittsfield
Banks
8:30AM - 4:30PM
180 South St, Pittsfield
Banks
“Outstanding service! I needed a check co signed as a requirement from my insurance company. My work hours were not matching my availability to meet up with bank officer. Mark offered to walk to my place of employment to co sign the check. I was extremely grateful for that! Cant ask for better customer service than that! Thanks again, Mark! It was truly appreciated!”
8AM - 4:30PM
101 Fenn St, Pittsfield
Banks
“A wonderful place to do your banking. Great for city employees. Every single person working there is professional nice and understanding. They were our family bank for years ever since my father started working for the city and now many many years later I'm still benefiting from their service.”
8:30AM - 5PM
71 Elm St, Pittsfield
Banks
“I use this branch all the time. I always use drive up. They are all polite and always helpful. I have never ever had a problem. The pandemic made for long lines but it's not their fault. Even through all that they are always pleasant. I drive past many other branches just to go here. Thank you for being professional and helpful.”
“Have always had good experiences at this branch. Staff is professional. If they do not know the answer to a question they get someone who does. I rather get a "i dont know, let me get someone who does" than get the wrong answer.”
“Shari went above and beyond helping me with paperwork for a loan, and gave my busy little toddler a teddybear to keep him occupied. I really appreciate her treating us so well!”
9AM - 6PM
660 Merrill Rd, Pittsfield
Banks
“The most efficient Bank I’ve been too. very thorough and they do it as if they enjoy it. Robin gets up at 4am and has customers on her mind. That’s where you want your money to go”
“I dislike banks. And I've had many problems with banks in my days. But never had a problem with this bank that wasn't addressed to my liking. Management obviously has their act together. Team members are polite, friendly, and professional. I can't imagine switching banks any time in the future. I love this bank for all my banking needs, just avoid any visits at 1st of month!”
9AM - 5PM
165 Elm St, Pittsfield
Banks
“Scott Cowlin is the branch manager. Professional, friendly, knowledgeable, can do person that knows his industry, always acts to take the best care of his customers and is good even with difficult situations and people. If there was a list of super bankers, he would be at the top. He is email, phone and walk in friendly.”
“They are a great group of dedicated employs, they go out of their way to help me every time I go there! I have trouble talking due to a trachostomy tube and vocal chords nerve damage, they help me a lot! Also use a walker or Cane to get around staff is very helpful opening doors etc.”
“I have been a customer for many years after fleet bank closed. The best experience I found was In the north attleboro stop&shop. Best customer service. Just moved out to North Adams and was shocked to find no branches out this far. Not changing banks, just have to drive a bit more just to keep the banking I love”
8:30AM - 5PM
99 North St Pittsfield Headquarters, Pittsfield
Banks
“I was fortunate enough to be supported by Teresa Lussier at the Pittsfield branch recently, and I can't say enough good things about her empathy and ability to trouble-shoot. This was a woman where "solving-my-problems" was more important than doing the easy thing because of bank rules. May we all find more Terry Lussier's in our life when we need help.”
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“Excellent customer service at this branch, from the teller line to the bank manager; great responsiveness and patience as they helped us through a variety of questions this year. Very good commercial lending team, as well.”