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November 2023 by David D.
recently purchased a new RAV4 plugin. Car is great. Acceptable sales experience. The reason for the low rating is the total lack of diversity among the sales staff in spite of the fact that they serve a very diverse area. No women, no minorities. In addition this survey system of Toyota is not just a joke it is very annoying. At every turn the staff is pressuring customers to give them a five star rating. when I was late in returning the survey email I got a call asking how the car was and not to forget to complete the survey. A message to Toyota management: I gave every rating five stars because the system is a joke. if it weren't for the great car I got I would never go to a Toyota dealership
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November 2023 by Shirlee Bresnahan
I stopped in to “just to look” at a car I had seen on the website. I was greeted by Chris Doucette and he patiently told me everything I needed to know about the car. After the test drive we sat and worked out a deal I was very pleased with.I would definitely recommend Chris. Very knowledgeable. Easy to work with.
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November 2023 by Gino Errichetto
My salesman Patrick is the best . Jared finance manager is great too . The team at Haddad has been great for us in the past 10 plus years . Service department always on top of care of vehicles. Jason is on top of it all as well .Mary Gino Errichetto - Thank you !
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November 2023 by Kim
My experience as a whole was and continues to be horrendous!I had to fight for a refund for something that was entered into the sales contract after I declined it multiple times. It was explained to me that it was itemized.” So, I could not see that it was what I had declined.It took 2 months of calling and repeated verbal confirmations with no follow through before I finally requested that I get a written confirmation before the refund actually started being processed!!I’m still fighting to get a refund for undercoating that was never done! The lack of undercoating was confirmed by another dealership!!If you go here, be sure to read everything for yourself! Also before you sign anything, make sure all work was completed as ordered or not ordered!
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November 2023 by Jessica Blair
I had an excellent experience purchasing my new 2023 Toyota Tacoma at Haddad Toyota of Pittsfield.Nagge Manns in sales and Jared the finance manager were great (no pressure sales)They helped me with all of my needs...including navigating and learning about my new truck.They truly made the experience of buying my new Toyota a great one! I would recommend them to anyone looking to buy..Jessica
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November 2023 by Paul Maniscalchi
I was extremely satisfied, working with Chris Doucette and Haddad Toyota.I called Chris to inquire about an 18 Sienna that they had at a great price. I would have to travel around 300 miles round trip to see it, so I made sure to be very thorough in asking many questions to make sure it was worth my time. Chris was very patient to answer every question and concern that I had. He also sent extra pictures and videos to further reassure me of the car. More so he even told me about the back story of the previous owner of this particular vehicle.So I took the trip and the car was exactly as Chris had described. Upon test driving and scrutinizing I decided to purchase the car that same day. Chris was professional and polite all throughout the smooth and easy purchasing process.I have purchased a several cars in the past and I can’t say enough good things about how great Chris was to work with throughout the whole process. I highly recommend him and I wish there were more sales consultants like Chris here in NY.
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November 2023 by Sadi Thann
The staff here are transparent, professional and down to earth. I worked with Collin, he was great. I did not feel pushed and had the opportunity to work with the price, as a woman, that kind of equal treatment is rare and unexpected at car dealerships. I felt empowered and informed, and I absolutely love the car I drove away with. Thanks hadad toyota, I highly recommend!
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October 2023 by Kyle Cahoon
Paul and the team at Haddad Toyota went above and beyond to make sure that my new truck was everything I wanted. It was a fast process and the truck is amazing! Definitely will be continuing to do business there and recommending it to all!
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October 2023 by Elias Combs
My van is very obviously making an odd sound while driving, and I've taken it in twice with them saying it's completely fine. The second time, it took the shuttle 3 hours to take me home (should have been about a 20 minute drive) and then they said again that they didn't hear anything when it's a very obvious sound. They nicely didn't charge the first time, but the second time they charged me $80 to essentially tell me they're deaf (they didn't hear anything).
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September 2023 by Thiago de Oliveira
I recently purchased a car from Haddad Dealership, and I had the pleasure of working with Paul Carmon. From start to finish, my car-buying experience was fantastic.Paul was incredibly knowledgeable about the different models and took the time to answer all my questions.Throughout the negotiation process, Paul was transparent and worked with me to reach a fair deal. He even went the extra mile to find available discounts, saving me money on my purchase.Overall, Paul Carmon provided exceptional service, and I couldn’t be happier with my new car. If you’re in the market for a vehicle, I highly recommend visiting Haddad Dealership and asking for Paul!
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September 2023 by Christie Waldmann
Brandon was terrific! He was wonderful giving me all of the specifics of each car and what would fulfill my family's needs. There wasn't a hard sell. It was factual information provided to me to make an informed decision. Every step of the way, every question I have had, every concern I have had, has been met with a completely thorough answer. He really took the time to listen to me so that I would find a car to fulfill my comfort for years to come. He helped me find the best package for extended warranty as well. Along with different packages as life's mishaps may or may not happen along the way. He worked directly with their finance manager to get me exactly what I needed to be in a place of comfort. This is not my first Toyota. But this is my first time buying a new car and it is my first time shopping with Haddad. It all started with one phone call, and the person that answered on the other end was respectful and informative. Her name was Ariana. She was terrific! She sent me specifics on cars that may have interested me. Spent the time conversing back and forth. Even the gentleman that I spoke with in finance was terrific! I had a fantastic experience! In fact if I remember correctly he had spoken to me when I first came in and asked me what I was looking at. I have never been anywhere like this. Everyone was genuine. Rare to find. You can feel really good when you buy a Toyota at Haddad. Now I know why I see their name all over and I live in New York. They knock customer service out of the ballpark! Thank you! I will definitely be back...
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September 2023 by Tom Stevens
I left my car with the service center for a few days and was assisted by Wayne. He was extremely helpful and responsive throughout the process. I was able to get in touch with him directly in most cases rather than being passed around to different reps. I had a great experience from start to finish with the service center.
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September 2023 by Jessie Brooks
The best and fastest way to service your vehicle I am a single mom so getting my car worked on can be hard at times. They were able to get my car while I was at work fix it while I was at work and get it back to me by the time I had gotten off. Jessica was my service advisor and she explained everything to me and helped me get my work all covered by my warranty will definitely recommend this place to anyone and everyone. So thank yall so very much!
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August 2023 by Ana Parise
I had Bobby Allessio as a salesman and he was great! I was in a time crunch and he went above and beyond to make sure I got my new vehicle in the time I needed it. Jason Higgins was also extremely helpful in making sure things went as smooth as possible for me. I would definitely recommend them!
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August 2023 by Cara Maiorano
My family and I have been working with Pat Codey for upwards of 10+ years at this point, including the purchase of my first vehicle. I plan to continue to go to Pat when it's time for a new vehicle and even for any questions and I trust him completely when it comes to my car. As a new mom, I wanted to be sure that my new vehicle was safe, easy to maintain, and most of all affordable. Pat worked with my husband and I to be sure that we could fit our purchase into our budget and did it so compassionately and calmly, even as our 5 month old screamed! I would and have recommended Pat and Toyota to many people in my life and will continue to purchase my future vehicles here. We had an overall incredibly simple, yet easily understandable, experience and couldn't imagine a better person to work with. Thank you, Pat!
