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February 2024 by Marion Tinney
My computer was making clicking and whirling noises so I took it here. I worried that it was the hard drive. Jay checked it out and found that the fans were not working properly. He ordered new ones and the day they came in he repaired my laptop and it’s running like new. Excellent service. ?
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November 2023 by Max Tremblay
I didn’t even have any work done here yet, but when I called, the person on the phone was very helpful and polite. I’ll definitely be dropping by. As someone who runs a family business in the medical field, this is a huge deal. Thanks again.
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November 2023 by Matthew Shaw
Excellent customer service and communication. It took them one day to do what I was told by another place, would be at least a week, and for literally half the cost.
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November 2023 by Catch Casanova
Had to have my surface pro fixed before school they got it done quick and saves me $1,200! Thank you guys!
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August 2023 by Wh00pstick
I am the owner of PhoneBros and I just want to let people know that these guys are kind, helpful and professional. I enjoy knowing these guys are around even though they are technically my competition, it doesn't matter we've sent customers their way and they've done the same. Love watching a fellow repair shop succeed and being able to provide for their family doing similar work in the same city! Thanks again guyz!
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July 2023 by Cameron O
100/10 customer service. Owner is super nice and great guy. had my PC fully rebuilt and once parts were ordered it was done in less than a day! Hands down BEST pc repair in the berskhires! I highly recommend coming here for any computer issues!!!
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April 2023 by Jade Edgeworth
Super fast repair service and easy-to-talk-to employee, along with a more-than reasonable price. Couldn't ask for a better repair place!
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March 2023 by Michelle D.
Jay knows his stuff. He explained everything clear and concise, which gave me the utmost confidence in leaving my laptop with him. - Mickey
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August 2022 by Daniel Loughran
They were wonderful and fixed my laptop for a good price! I really appreciated their help; they saved me a lot of headache.
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July 2022 by Dimitri Brand
Great customer service. Fixed my computer without trying to up sell me on anything. Will be taking my electronic needs to them from now on.Very satisfied
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July 2022 by Jacqueline N.
My husband called and asked if he could drop his laptop off to be repaired, the owner said yes bring it in. I stopped in at 5:30, the sign on the door said that they were open till seven and Google also said that they were open till seven. The door was unlocked and the lights were all on, I walked in and the owner and a employee were standing behind the counter. I smiled and said I'm here to drop off my husband's computer he called a couple hours ago. The owner looked at me and smuggly stated that if he talked to my husband then he certainly told him that they close at 5 o'clock, due to covid(this is in June 2022). He literally scolded me for walking into his business which clearly stated they were open on the door and on Google (it takes two minutes to fix either one of those things, why would you allow it to be like that for two years ?)I asked him if he would like me to come back another time, and after dramatically sighing deeply he said no you can leave it since your here. I couldn't believe someone would greet a new customer in this manner. A week later he called my husband and when asked what the price would be to repair it, he gave a very vague answer saying only that the part would be $80 and he had no idea how long the labor would take. When he went to pick it up, my husband was told it would be over $250. When he told the owner that he should've been clearer regarding the price, he was again extremely rude and immature not even offering an apology. This guy acted like antisocial petulant child and has no idea what basic customer service looks like.. stay tuned for a rude response to this from him. I would never recommend this place or come here again.
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April 2022 by Mike S.
Made the mistake of dropping it off without asking for the diagnostic. They made a point to let me know that when I called and asked what they found wrong with the computer. Kinda shady if you ask me. When I asked them to stop work and just give me the diagnostic they charged me $40. When I got home I noticed my laptop was missing screws. So essentially I was better off with the dead laptop instead of burning $40 and losing parts on my laptop. My own fault not for asking about a diagnostic first but putting it back together and losing pieces... not good business.
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April 2022 by Natalie Lombardo
He was very helpful and answered all my questions despite me being a worrywart? very transparent about prices and made sure I was comfortable with the costs before proceeding with any repairs. He was very communicative & kept me informed about the whole process! He also went above and beyond to clean out the interior of my laptop despite it having never been professionally cleaned for the entirety of its ownership. In addition he made it clear that he was around in case any unexpected issues arose after pickup. Definitely highly recommend and if I have any issues down the line with devices I will return!
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April 2022 by Joan Kelly DiMartino
Service is phenomenal! They are quick and professional! Highly recommend them
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December 2021 by Michael Donahue
The team were universally competent, knowledgeable and professional. Rates were very reasonable.
