Petco is a health and wellness company focused on pets and pet parents. The Pittsfield store offers a broad range of brand-name nutrition and supplies for dogs, cats, birds, small pets, fish, and reptiles. It provides full-service grooming, veterinarian services, Vetco Vaccination Clinics, pet adoption, and dog training classes. Customer experiences with staff are often very positive, with employees described as exceptional, friendly, helpful, very knowledgeable, amazing, and incredibly helpful. Specific assistance with aquatic pets and starting a new tank is highlighted, with staff giving plenty of helpful advice. One customer notes the store manager was extremely helpful, ensuring they got everything needed and more. The store is also appreciated for reliably keeping pet food in stock, offering convenience. However, one customer reported a past bad experience regarding a non-refundable marine animal, where an assistant manager insisted on policy but a subordinate had verbally superseded it. This was resolved years ago, and the customer has since had no trouble, with recent marine life purchases being healthy and thriving. They suggest assistant managers should be more confident and knowledgeable. Overall, the store provides comprehensive pet care services and products.
Gary is an exceptional employee!!! He's friendly, helpful and very knowledgeable. Keep up the great work Gary...you are awesome!!!
April 2024
Caitlin in the fish department is an absolute gem and incredibly helpful! They knew everything we needed about starting a new tank and gave plenty of helpful advice! If you need anything for your aquatic pet or need help starting out go ask Caitlin!!!
February 2024
Store manager John was amazing. He was extremely helpful in my pets experience and I was able to get everything I needed, and much more that I didn’t even know I needed. I’m so grateful I came to this store!
