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February 2024 by Tim Duclos
Thomas made my visit. He was friendly efficient and understood my needs. Very informative and took pride in his work. I appreciate it Thomas, I’ll be coming back!
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January 2024 by Vanessa Borges
Friendly staff but the extra fees are ridiculous.
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November 2023 by morgan harbo
WORST MANAGER AND CUSTOMER SERVICE EVER. The female manager with the tacky nails will not help you AT ALL even with uhaul on the phone and argue with you, but Thomas was amazing and helped me return my trailer. I would literally rather chew glass and be ran over by a uhaul truck than go back to this location.
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November 2023 by Bryan Torra
Was a great experience, didn't have to go to the business wgilenit was open at all. Got and returned the truck during non business hrs. Very convenient offer for your customer
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October 2023 by Ted M.
Used uhaul multiple times in the past, never an easy task. I tried renting a trailer but couldn't because I refused to give my email address, for what, so they can sell their email lists to other companies?
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October 2023 by Ronald Hanna
Thank you Will N. For the installation of the power wire and Manger Justine Dus for making sure that it was correctly put in the system and helping me get it completed. Everything works like it should.
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September 2023 by Jeff Kellogg
One of the worst companies I have ever dealt with.Staff unprofessional and rude. Tried to upsell to a bigger unit (even though 3 days prior we had gone to the store to specifically look at, assess and reserve the correct one) and charge us more as they had rented the unit we had specifically reserved. They substituted large unit anyways and my spouse was exceptionally upset. Tried to call the pittsfield store and they would not answer, then got transferred to corporate and they offered no assistance but insisted that we would have to pay for the wrong unit.Drove the unit back to them stating it was not what we had reserved and would not work. Staff and Manager then became even more rude and unprofessional when I was asking why they had rented a trailer that we had reserved. They admitted the reservation was there but kept blaming the computer.Finally gave up as the logic defied them that there was a valid reservation in the system that they simply ignored.Thankfully an independent uhaul renter in Adams MA had the correct trailer and we rented from him. Took 1/5 the time to rent, he was professional and helpful, and was even $10 less then the Uhaul store on West Housatonic.Moral of the story - AVOID THE UHAUL on Rt 20 (west housatonic) as the staff is unprofessional, rude and they do not honor their reservation. But do support the independent Uhaul that actually tries to provide good service in Adams MA.
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August 2023 by Jeff K.
Positively one of the worst businesses I have ever dealt with. Reservation made in person confirming which trailer only a few days before. Arrive and they have they do not have that trailer available and substitute a larger trailer which does not work. tries to put through an up charge for the larger trailer. I declined this as I had a reservation. Employees were rude, unprofessional, unhelpful. Ultimately did not run for them, went to an independent U-Haul in Adams Massachusetts, treated me nicely. I would avoid this business at all possible costs. Go to an independent U-Haul dealer for a much better experience. Corporate U-Haul treats their customers with blatant disrespect.
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August 2023 by John Mckenney
Terrible customer service, truck not available & poor attitude on front desk. Will never use this place again, go to Budget!
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August 2023 by Sage Kalmus
You charged me a penalty for fuel. But I put enough in there to bring it back to where it was when I got the Van. It was already barely half a tank not yet 3/4 when I picked up the vehicle. You should be able to see that in your records. You can also see in your records that I only drove 34 miles. And I can prove to you that I put in 3 gallons. But you penalize me for what? Not filling it up all the way even though I only got it just over half full?
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May 2023 by Kaylee Seebach
Great experience using for moving a few things! Very convenient and kid courteous staff!
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May 2023 by Emery Coté
The app experience was absolutely awful for the truck share and kept stalling and freezing not providing proper instructions or information. Wish they had more employees on site to help customers in a timely manner rather than waiting 10+ minutes for a single question.
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May 2023 by Marcin Z
Great service, prompt and Dave explained everything well. Had a hitch install. Dave did a wonderful job and prompt. He explained everything afterwards. I believe Meghan was helping at the front desk she was very polite, cordial and professional. Great location and lucky to have it around.
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April 2023 by M Z
Great service, prompt and Dave explained everything well. Had a hitch install. Dave did a wonderful job and prompt. He explained everything afterwards. I believe Meghan was helping at the front desk she was very polite, cordial and professional. Great location and lucky to have it around.
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April 2023 by Ashley Santander
if i could, i’d give 0 stars. the “owner” or “manager” or whatever she is, Justine Dus, was extremely extremely rude to my brother and i. we were having trouble trying to rent and we were trying to contact friends and family to help us when Justine Dus walks out and says with the nastiest tone “so what are you guys planning on doing because i’m seeing a ton of red flags here” and proceeds to call us out on the problems we were experiencing. she then ended off the conversation saying “regardless of what you decide im not going to rent to you guys” and she just walked away. we stood in shock, we had no words. she was extremely rude, it was unbelievable. i absolutely do not recommend..
