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April 2024 by Nobskafriend L.
There used to be several great workers at the Plainville store, but lately they are very clueless. I went in to get Ivory bar soap, wanted the 3-bar pack, but they must have been sold out as the shelf was empty. I decided to buy the 10-bar pack instead as it was a great price if figured per bar! The price tag on the shelf said $6,60 and that was much lass than other area stores, so I went up to the register t opay. The price scanned at $7.60....... and so I mentioned that the shelf tag said $6.60 and the cashier asked where it was, he had the other worker check that tag and when he did, he verified that it DID say $6,60, whic hto me meant that was the price they needed to honor ,but he just shrugged and said "I guess the price went up", I pointed up that it was deceptive to charge more than the marked price, and he just remarked that "well, we don't have any control over that!". I was pretty sure that if the item scanned higher than the marked price, they had to charge the marked price according to Mass Law, but could see that I wasn't going to get anywhere pushing that fact, so just told them to forget it, I'd go elsewhere and left. When I got home and looked up on the Comm. of Mass web site, I found that this pricing error was not only illegal, but since the item scanned higher than the marked tag, and was priced less than $10, They would have to "sell" it to me for FREE! I did not go back, because I did not figure I'd get anywhere even if I showed that printed note from the web. This was only one of MANY times that I have shopped at Family Dollar and had them charge a higher price than what was marked on the item or shelf, so although the store is just down the street, I don't plan to go back! I hope the State audits them ASAP.
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February 2024 by Jenny R.
Service was horrible the manager Jackie could not figure out how to give me my Saturday discounts with the coupon on my phone and then she threw me out said I could never go back again I walked by there just today and Bam guess what she's outside smoking cigarettes she's not even working
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January 2024 by morgan moreau
When I walked into this store, I immediately noticed how much a few of the employees stank of weed. I believe one of their names was Connor. It was a very unprofessional environment, especially Jackie, who was extremely unfriendly and couldn't be bothered to help me. Hopefully they can fix these unfortunate problems. Until then I will not be back.
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February 2023 by Olanrewaju Onipede
Great place with varieties to shop.
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June 2022 by Reeda Reeda
Today is the 2nd time I drove all the way to this store just to find the doors locked during NORMAL BUSINESS HOURS!! Not a note or sign in the window regarding the close. Just a bunch of confused prospective shoppers like me in the parking lot. TOTAL WASTE OF TIME!
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March 2022 by Alice Jones
Store closed 15 minutes early because the lazy assistant manager wanted to get out of work early. She knew what time it was and didn't care. I will never shop there again!!
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January 2022 by Joan Quinn
Sign on door says "Closed for one 1 hour....and a half. No idea how long theyve been closed. Waited 30 minutes and nobody came.
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March 2021 by Vinny Proia
They're like two things that are a dollar
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March 2021 by Frank Babbitt
Have a little bit of everything! Kept clean, good deals & it's highly likely you'll find whatever it is you're looking for!
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February 2021 by Cgiggles W
5 stars for products but 2 stars for customer service. I recently moved out here and was very happy know there was a Family Dollar not too far from me but every time I would go in, I felt like I was being followed and I usually paid it no never mind until recently when I was followed and then I was snapped at by one of the employees. I was scolded about my space between me and another customer understandably but I did not appreciate the way I was spoken to in front of other customers she was very condescending and rude and I was very embarrassed. I've been there before and I've seen other customers come too close to each other and she's never spoken to anybody so I felt some sort of discrimination and I was very vocal about it but instead of apologizing for how she was speaking to me she continued to argue with me going back and forth in front of other customers which I thought was pretty unprofessional and then raised her voice at me because I expressed how uncomfortable I was. The store itself is fully stocked clean very well taken care of I love going in there because I find almost everything I need but quite hesitant to return because of the humiliation I felt.
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February 2021 by Gladys Jenkins
It was awesome. The service was great and l was very impressed.
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January 2021 by Teddie Kessler
Convenient and necessary items at great prices. Kelly is awesome at keeping her store stocked and clean.
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December 2020 by Hans Pope
Has a little of everything at affordable prices
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December 2020 by Elbert m. Sharpe jr
The staff was friendly but seemed bothered when I paid with a fifty dollar bill. I mentioned it was the only denomination of bills in my possession. I shouldn't have to explain that to a cashier if I had a smaller bill would have used it. The employee did make the necessary change. Didn't get a good vibe there. Will not be shopping there again.
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November 2020 by Barbara Richardson
Very friendly and polite. Store was organized and clean.
