-
February 2024 by Brian Carman
Cars were subpar multiple times picking up from this location cars were dirty inside and out
-
February 2024 by Michelle Tirella Ventura
I feel so fortunate to have Enterprise in Plymouth and to have received the excellent service I received. Patrick was especially helpful in making sure I was well taken care for 40 days while my Toyota was being fixed. He was courteous, friendly, knowledgeable and professional. I will definitely return to Enterprise in Plymouth if I need to rent a car and I will be sure to refer them to others!
-
January 2024 by Robin Kim
I recently had the pleasure of renting a car from this location and the service was outstanding. From the moment I walked into the branch, an employee named Jack greeted me with a warm smile and a professional demeanor.His expertise and knowledge about the policies were very impressive, and he patiently waited as I checked whether my own credit card covered anything out of the box. He answered all my questions and even gave me a free upgrade to an incredible 2023 Nissan sedan.The car was in excellent condition, and Jack took the time to walk me around the vehicle, pointing out its features and how to operate them. This level of care and attention made a significant difference in my overall experience. Usually it's left up to me to make any notes about the car myself, so it was really comforting to have him lead the way.In conclusion, Jack is a tremendous asset and I'll be back to this location for sure. His coworker Ron was also helpful as well. 10/10 would recommend.
-
January 2024 by Amy yentsch
Great service and experience
-
December 2023 by KeithyG
I believe Kyle helped me with my reservation. The car size I reserved was not in stock so he upgraded me to a full size sedan at no extra cost. I also left my Randolph sunglasses accidentally in the vehicle when I returned it. However, I was able to retrieve them a day or so later after Katelyn tracked the next driver down and they were kind enough to return the sunglasses to this location! Excellent customer service and I highly recommend. Thank you for getting my sunglasses back to me!
-
November 2023 by Fred Ridgway
I've rented a car from the Enterprise in Plymouth, Mass for the last few months and am blown away by the outstanding customer service I have received from Katie Lynn, Jack and the rest of the staff. I highly recommend this place for your next car rental!
-
November 2023 by Amy
Update: After speaking with customer service, I received clarification that the fuel charge was for the first vehicle that I had returned. However, that was not what I was told when I picked up the vehicle. I was told half full. So no, I will not be updating my review at this time and will only provide 2 stars due to the fact that Ron was helpful. I still do not recommend this company and/or branch otherwise. If you must use them, don't trust their word.I had a good experience, however, but had some issues with charges afterward. I got a rental car through my insurance after someone rear-ended me. I had the rental car for 2 months and had to change it out once because the first one needed an oil change. The store was pretty busy and there was limited staff so that was annoying but not world ending. Overall, the staff was helpful and the cars were in good enough condition.My concerns lay with the fact that when I left my car at the body shop for them to pick up, the Wareham store picked it up as that's where the body shop was located. Wareham charged me $62 for a fuel fee on 10/17/23 because it wasn't full when they picked it up. Plymouth had told me I only needed to have it half full when I returned it because that's what it was when I got it from them. I spoke to Ron in Plymouth and he had a credit of $58.41 put back onto my credit card on 10/21/23 (I'm not concerned about the $4 difference), however, a couple days later on 10/23/23, the refund was cancelled, and I had another charge for $58.41 on my credit card. So I called to speak with Ron again a few days later, and was told what happened (Corporate didn't like the credit he had given me and cancelled it), and he said that he would apply another credit. It is now 11/19/23 and I have yet to receive that credit. I've now disputed the charge with my credit card and am waiting the results.It seems like it's more of an issue with corporate than this individual store, however, it still wasn't addressed appropriately within the individual store. Ron is a very pleasant individual and was super helpful - I appreciated his assistance but I'd still like the credit to be processed. Will update review upon completion of the dispute through my credit card.
-
November 2023 by Austin Blake
The staff are always nice. I used to work for a dealership nearby so I dealt with them often. They would get yelled at all day long. I did not envy them.They are much cheaper than HERTZ and I am grateful. The office always smells bad though.
-
November 2023 by David Mok
Always appreciate their pickup and drop off services. I needed the car an hour earlier and everything went smoothly. Getting the car was a breeze and so is the return. On top of it all, the price is right. Highly recommended.
-
November 2023 by David M.
Always love their pickup and drop off services. This time I was early by an hour and the staff came and still picked me up. Service is fast and courteous. Prices are reasonable. Love it here.
-
October 2023 by Nicole Duckett
I’ve been using Enterprise for a very long time and found the service very good. My husband and I visited our son and daughter-in-law in MA and used the location in Plymouth on Park Ave. Joe Furgal who assisted us. I felt he went beyond the service. Very nice man and professional. We would definitely use them again for our next visit there.
-
September 2023 by Mike52851
We have used this car rental service for years now and always have a great experience. Right next to our hotel too! Highly recommended.
-
September 2023 by N. G.
This is a smaller office for this chain, but in spite of that it was easy to rent here and I was still able to select a great car for the week that I needed it.The staff worked efficiently and I was in and out of there and on my way quickly.The office hours are limited on weekends but if you need to return your car after hours, you can drop it off and leave your keys in the lockbox.
-
September 2023 by Nate Gross
This is a smaller office for this chain, but in spite of that it was easy to rent here and I was still able to select a great car for the week that I needed it.The staff worked efficiently and I was in and out of there and on my way quickly.The office hours are limited on weekends but if you need to return your car after hours, you can drop it off and leave your keys in the lockbox.
-
September 2023 by M FG
We rented a car from Enterprise while our car was being repaired. They handled everything with the insurance company and the rental car was only a year old and was a Godsend.. Thank you Enterprise!
