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February 2024 by Laura B
Great job grooming the dog!
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February 2024 by Kelley T
Tabitha and anyone else I've used always takes great care of kiki. Kiki is always happy to go to see everyone
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January 2024 by Donna Malo
Never been into this store. Did not know where anything was located. Shopping for a friend in hospital. Needed something for her cat. Was greeted nicely by a cashier to help me. Then another employee came by to help. Found what I needed. Knowledgeable and friendly staff. Thank you ?
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December 2023 by Alice Comeau Basler
I have been buying from PetSmart for 16 years and I have always been satisfied there
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November 2023 by Steve Legg
The employees are very nice but their manager is rude to both customers and employees.I feel horrible for the way petsmart keeps their reptiles in such small cages, even PetCo gives the reptiles larger enclosures (admittedly both stores do not give the correct husbandry to their reptiles (such as inappropriate cohabitation, small enclosures, not enough foliage, humidity, substrate).But I’ve been sold faulty spray bottles multiple times (their brand ‘Thrive’ leaves much to be improved upon) there and while it’s super easy to look up my receipts with my phone number / membership the manager made it seem like it was my fault that I was sold a faulty product. I was given a lecture by him about keeping my receipts when they can easily reprint it/find it in records under phone number). They need a manager with a better attitude, really unwelcoming to customers. I feel bad for the employees there who have to put up with him. Seems like an unreasonable guy. I wish him well and hope he can treat his employees better ( I am not an employee just a frequent customer and the workers do a great job, it’s just this one manager who needs to think about how his attitude / demeanor effects others, especially while he is at work.) I’m not saying it’s a fun or easy job, but at least try and act friendly. The employees of this store deserve better (after all they have to deal with dog hair, all sorts of poop, fish tank water etc.) I wish the manager and employees of this pet-smart well.I think there are other employees at this store that corporate could easily train in the responsibilities of manager and they would give more care towards customer service and employee treatment.Corporate pet smart needs to seriously rethink their reptile husbandry ethics. Not to say that all chain pet stores aren’t guilty. Reptiles by mac is likely their commercial breeder/ supplier and they are well known for animal cruelty / highly questionable breeding ethics.Also side note: If you want to split a purchase between cash and card then there is no editing / changing / withdrawing purchase mid way. If you choose to split payments make sure you aren’t removing / adding any items at the register because they won’t be able to give change/refunds for split payments.
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October 2023 by Andrew Casoli
Good variety of product in stock for my cat; good location; and staff has always been friendly to me.
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September 2023 by Cassandra Asvestas
Love this place, great customer service. I get my kitties food there.
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July 2023 by Moira Twigg
After a bad experience at the Plymouth Petco we rushed over to Petsmart to see if they had prescription diet dog food. Unfortunately they did not at that location but stayed open late and helped us look for an alternative for our dog. Truly grateful for those employees.
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May 2023 by kendra Yarus
I love all animoles and I think that they should be treated good and pet smart dose that they Macke the perfect environment for all animalson display.
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April 2023 by Elizabeth D.
Would not bring my dog back for grooming. Dog hair all over the floors that hadn't been swept up, multiple dogs fur. My puppy was eating it as they brought her back. When we picked her up the groomers were very short and grumpy. I was also criticized by the type of collar (prong) that I am using on my dog and was told it can cause trachea and vertebrae problems. Never asked for that input and she is using the collar after being trained by a professional.
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April 2023 by Paul Rudinoff
great pet store. has a good selection of various items
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February 2023 by Mike Smolin
Nice assortment of dog necessities. Grooming shop is best in the area.
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January 2023 by Robo
I grab separate cans for my cats instead of boxes and they never complain, yall the real ones
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December 2022 by Sydney Davis
Katie helped answer questions I had for 15 minutes! Was informative and kind. Thank you katie!
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October 2022 by S. B.
Tired of going in and seeing the help chat and not check with cuatomer wanting to make a purchase.
