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July 2023 by Frederick Naples
Had leaf guards installed on our gutters. Now we have rain water pouring over the gutters and flooding the basement. Never had that problem before installing the leaf guarService: Gutter repairs
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June 2023 by Catherine J.
After being a customer for years, I can't even get them to service our doors and screens. I'll look elsewhere for replacement windows.
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May 2023 by Rob H.
When we decided to move forward on February 9 we were told we'd need to wait 6-8 weeks for the windows, not ideal but we understand there are supply chain issues. We waited patiently and after 12 weeks I called to check on the status and they said they were working on getting us on the schedule. I waited 5 business days and since I didn't hear from them I called back and was told they were getting me on the schedule and would call back that evening or the next day, I waited 2 days and never received a call back. I called again and once again was told they were getting me on the schedule and would call back that evening or the next day. Guess what? Never revived a call back. Just called again today and got the same story. We are coming up on 14 weeks since we signed the contract and paid the initial deposit. I'm very frustrated to say the least.
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April 2023 by Steven Ray
I worked for this company for almost 7 years, when I gave notice they revoked all my sick time and vacation time and gave me nothing upon leaving, the gm mark lied to customers because of his constant mistakes and missmeasurements , customers asked specifically for me, Steve, because of my specialty work. Do not recommend this company for your your additions or remodeling.
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August 2022 by Erin HP
Shiretown vinyl sided our home 22 years ago when we built. We used them for windows as well. I was so happy with the job they did then, I decided to use them again to take down our 22 year old pressure treated deck and replace with new azek decking and railings.I can’t express what a pleasurable experience it was to work with Mark the manager. Mark was patient and extremely knowledgeable. He even gave advice on different color combinations and designs.Our deck is absolutely beautiful and done to perfection. The men who did the installation were fast, professional, punctual and perfectionists at what they do. I could not be happier and will continue to use Shiretown for all my home improvement needs.Service: Patio construction
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July 2022 by Jeff W.
Nice try Sorry buddy, but you did We did LOAO when we received the quote So did the contractor who made a grand cash for 6 hours total work
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July 2022 by Ed T.
The first time I walked in, I felt as though I was an intruder. It was obvious to me I was unwelcome. Not a "hello" , not a smile...literally nothing. After a couple of seconds of uncomfortable feeling, I asked if about screen repair, and a few questions. I really felt that I should of walked out. I was stunned. I needed to go home to get an accurate count of a few things, and I came back - hoping it was just a fluke. It wasn't. Once again, I felt as though I was an intruder, never once did this customer service person, make me feel like a customer. I could go on......but really, why? It's probably her that will get this review! Never itemized the price - just gave me a bottom line number...she was upset with ME, because the order sheet was too small...WTF! I'll get my screens, I'll never go back
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March 2022 by Karla Brown
Be honest and considerate of the people you give estimates to. Get plans done by an engineer that you claimed to have done. Presented the inspector with proper plans, not different ones to get ok'd.
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December 2021 by Billy Martin
Wonderful customer service. Thank you Maura.
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October 2021 by Jane Bombardier
We had 12 windows installed by Shiretown Glass. The windows are beautiful. Everyone that came to work on the installation was great-professional and hard working. The 2 carpenters that worked on the specialty window and trim did a beautiful job. Mark the owner checked in with us everyday to make sure all was going well and to let us know the next days plan. I would highly recommend. Jane Bombardier
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September 2021 by Linda O'Connell
We had a patio slider replaced. Adam and Steve were our installers. They were very efficient & professional, worked well together, and the finished product looks and works great. Thanks!Service: General door installation
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July 2021 by Jon R.
Shiretown replaced an ancient patio slider door and entrance door. Due to COVID-19, it took 4 months for the doors to arrive from the manufacturer. However, once they did arrive, they were installed within 2 weeks. The father-son team that did the installation was very attentive to details. When cutting out some of the rotten sill to put in a new frame, they put down dropcloths and vacuumed after each step. This was a two-day project, and the site was very clean at the end of the first day. The new trim was installed neatly and was a good match for my old trim. I would use them again for any door replacements.
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July 2021 by Linda O.
We had a patio slider replaced. Our installers were very efficient & professional, worked well together, and the finished product looks and works great. The original salesperson who helped us was very knowledgeable and friendly as well. Thanks!
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May 2021 by joy murphy
Shiretown did an amazing job on multiple jobs for me. They were timely and professional. The salesman and the general manager did an amazing job in trying to fit my expectations for an unusually large bathroom mirror in a bathroom remodel. The tile work was incredible! I also had them redo my roof during during covid and it was done quickly, neatly and the price was competitive. They have been able to assist me with roof and gutter repair jobs, as well as residing our local business. I can’t say enough about this company. I will definitely be calling on them in the future.
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January 2021 by William Lord
After spending close to 90,000 dollars I have a glass room that rattles when the wind blows. They sent someone out to look at it months ago and I cannot get them to come out and finish the job. I call every couple of weeks and still nothing happens. They are not living up to their commitments and their guarantee of good workmanship.
