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January 2024 by Michele Del Gaizo
It's great for returning UPS pkgs & very fast. There were only 2 employees in this dept, 1 for the returns and 1 for the copy area which is a shared space. I went after work and they were swamped, yet employees were pleasant and quick, trying to be as helpful as possible. Always receive great service at both the Plymouth and Wareham Crossing stores. Highly Recommended!
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November 2023 by J L.
The whole team at this staples is awesome!! Everybody is nice, informative, and helpful
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November 2023 by Jennifer Halvorsen
Shipping staff is incompetent. The package I sent was put in a box that was too large. The receiver got the box upside down, cooler inside upside down, with contents a giant mess. If you can’t hire or train properly, don’t bother offering the service. I spent time carefully putting together this care package. Staples/UPS ruined it.
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October 2023 by Maureen McDonough Renaud
The people who work at Staples Plymouth are very helpful, but don't try to sell me stuff I don't want. They do assist me when I ask for it, or if I need information, or help carrying a heavy item to my car. I don't keep track of my rewards. When I am checking out the cashier reminds me of my points, and $$$$Sweet!
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October 2023 by Tim Stanton
I enjoy the products and friendly, helpful staff at this store and I shop here frequently. However, what takes away from the experience is the in-store, face-to-face solicitation of products I didn't come for and didn't want. For example, today, a guy was seated immediately in front of the entrance-- I couldn't get in the store without walking around him. From the moment I walked through the door, he stared me down while asking me to purchase Mass Save. After shopping in the store, I was also solicited at the register. Before the purchase could be completed, the clerk asked me questions that I had to answer about whether or not I wanted to sign up for the store card.I just came to buy pens. Does this solicitation really need to be part of the store experience?I give the products and staff a five-star rating. However, the unwanted experience of solicitation at both the entrance and exit brings this down to a three-star rating.
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September 2023 by PowerSkills International
Consistently the worst printing service and poor customer service. I think they are under staffed. I’ve tried twice to have workbooks printed. The first time the work was incomplete which delayed shipment. The staff blamed each other. The manager said he was traveling so wasn’t able to Supervise, essentially blaming the employees who were new. The second time I contacted the store after placing the order to ensure it would be completed on time because I had to fly to DC the morning after. I didn’t receive a job completed msg so went to the store shortly before closing only to learn that the job had been transferred to some other location. No call or even an email to let me know the print deadline (per my order firm) would not be met. The clerk was completely indifferent. I cannot trust this location to complete the work. I now utilize a different local printer. Unfortunately they are only open M-F but it’s better than not having a job completed and a complete lack of communication. (For that part job I was fortunate to find a Staples in VA, not far from DC which did complete the job timely.)
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May 2023 by Love M.
Dylan is awesome every time I go there. It's the best Staples to get assistance printing. Never going anywhere else.
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February 2023 by Sarah Briggette
Whatever you're paying molly in the print center, it's not enough.
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October 2022 by april bernier
One of the employees asked me if I needed a cart for my kid because she was just walking around the store with me while we waited for my boyfriend to finish up some paperwork then proceeded to stare us down until we left.. weird.
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July 2022 by Lulu E
I had an appointment for TSA precheck. I waited a half hour past my appointment time. People in front of me DID NOT have an appointment times and it says online that if you have an appointment, you will be prioritized. That’s a lie.Christian (the employee doing the prechecks) wrote down that i was late for my appointment saying I was 30 minutes late??? I made it a point to say that I had an appointment and the manager said “it didn’t matter, it’s the same line”Save yourself the time, go somewhere else. This was a poor reflection of staples.
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May 2022 by James Graziano
Isabella in the printing department helped us with our wedding signage and provided great customer service!
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May 2022 by Jimmy G.
Isabella in the printing department helped us with our wedding signage and provided great customer service!
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May 2022 by Michael Harrington
I had to get Kleenex here because BJ's is just about out(just Puffs?). I found a decent deal and ordered them online to pick up in store. When I arrived the order was incomplete, and the boxes had the wrong count. I decided to bring them home and double check my order. I found the problems and tried a "chat" to fix it. Two people did their best, but I still had to go back to the store. I had used points and a coupon that I did not want to lose. The counter folks and the manager did an awesome job helping me to buy another style box(12) on sale and use my discounts! All good!
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May 2022 by David James
The print department is extremely unorganized and very rude over the phone. The Wareham location is much more organized and cares about their customers.
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March 2022 by Lindsay Boudwin
Just called to speak with the printing services desk and when I finally got them on the phone I asked about laminating services I asked if they still offer them and the woman on the phone said "uh-huh bye" I tried to ask a brief follow up question and she cut me off and said "bye" . I tried calling back to the store to maybe speak to the manager and couldn't get through to anyone else.
