-
November 2023 by Kristine Haas
We had the easiest, most pleasant, stress-free car shopping experience EVER at Tracy Chevrolet! Gil was personable, helpful and knowledgeable without being pushy. The finance department was excellent as well as the service department, who went above and beyond when we returned to the dealership to get our new car registered. Thank you!
-
November 2023 by Stuart MacGregor
the vibe at Tracy Chevrolet is very positive. folks come across as hardworking & focused. they seem to be a collection of good people who like working together. & the results are a dealership where folks are automatically helping out in the way that makes the customer experience great.
-
November 2023 by stevefupson
After getting new tires installed incorrectly by a well know tire dealer, with stripped lugs and bolts, Tracy Motors took me right in to try and fix the problems. When it was discovered that the problem was more than just stripped lugs, Tracy fixed the issue on the same day without an appointment. Really appreciate their professionalism and willingness to help a customer. I should have purchased the tires directly from Tracy in the first place! Lesson learned.
-
November 2023 by Heather Hardy
I brought my car in for an oil change and inspection sticker. The oil change went fine with no issues. I failed the inspection because my back rear tires had dry rot on them. That’s all that’s listed on the failed inspection form they gave me when I had the test done. I was told at that time that there were other issues that needed to be addressed but none that would hinder the inspection sticker approval. I went and got my tires replaced that day and brought it back, only to be told that something else needed to be fixed before it would pass. It’s not listed on my form that I failed because of anything other than the tires. I became upset (though remained professional) because I was given false information at the time of failure and showed the man the paper I was given. His response was “I’m not going to lose my ability to do inspections just because you want a sticker”. I wasn’t upset that I failed, I was upset that this wasn’t told to me from the start. Furthermore, after I left, I realized I didn’t have my registration in my glovebox and when I called to inquire about it that same day, I was told that it must have been lost by me. It wasn’t. So that’s another $25 I had to pay to the registry to replace it. I’ll never be a customer again. I didn’t appreciate the way I was spoken to, the way I was given false information and the way I was generally treated.
-
October 2023 by Sandi Silvia
My salesman Chad, was excellent, I went in thinking I wanted a specific car. I tried it and was also shown a second car and liked the second one better. It was less expensive and had everything I needed and wanted. Everything was explained to me and my budget was taken in to consideration to help me make my decision. The finance manager was wonderful, he listened to what my needs were and sold me only what I needed and took care of me quickly an efficiently. The whole team at Tracy was knowledgeable, professional, attentive, and friendly. I will definitely buy from them again and recommend them to others.
-
October 2023 by Kris Buswell
My girlfriend and I went here to buy her a new car, and we were greeted right away by Jake even though he was very busy. He made car buying a very easy and comfortable process. They helped in every way possible and we ended up leaving with an amazing, affordable vehicle. Best dealership around here hands down.
-
October 2023 by D.M. Furlong
Tracy Chevrolet in Plymouth Ma. treats their customers very well. From the Sales Dept to Service- they are all wonderful. I love my 2022 Chevy Colorado. I won’t take my truck anywhere else to have it serviced. They take great care of me and my pickup! Thanks guys?
-
October 2023 by Jamie Danforth
After bringing my truck to Martys Gmc multiple times. I brought it to you guys. You guys not only fixed the problem but you didn’t give me the runaround. I appreciate that. It’s tough to find people that take pride in their work these days. The service advisor that I dealt with was great. I believe his name is Brad. Very honest and upfront. Again, I appreciate that. Thank you guys for great service.
-
September 2023 by Raymond Blais
Although we are new customers with Tracy Chevrolet we are very pleased at this point. They are going out of their way to make sure our issues with our new Chevy Trailblazer are corrected. It's not always easy to be positive when issues come up on a new vehicle, but we are, at this point, encouraged that Tracy Chevrolet will get our issue resolved. Thanks for all your efforts up to this point!
-
September 2023 by Ben Tirlia
Excellent Service. Love the car. Brian was very helpful throughout the process and was very quick to find the exact type of vehicle I was looking for. It ended up being a very smooth process.
-
September 2023 by Bonnie Harris
Had been looking at a truck at another dealership, on the way home we decided to pull into Tracy Motors. We met Jacob Eldridge, told him what we were looking at elsewhere, what we wanted in a truck, he showed us the Chevy Silverado 1500 Z71 LT, went on a test drive, Jacob explained everything with the truck, the features, warranty. The ride is amazing! Let’s face it the worst part to car shopping is sitting down doing the deal….Jacob made it easy, kept us informed throughout, the general manager and finance were also fantastic, service department immediately introduced themselves. We are so thrilled with our new purchase and our experience at Tracy Motors Inc. The question we’ve asked ourselves afterwards is why have we bought vehicles in the past elsewhere? Jacob, was not pushy, he was very knowledgeable, comfortable to talk with, helpful, took the time to listen, communicated! The dealership was clean, everyone friendly! Will most definitely buy any future purchases from only Tracy Motors Inc!!
-
August 2023 by Gail Trail
The staff was wonderful, welcoming and friendly! I dealt with Kyle, and he was great!! I didn't like the fact that it took as long as it did to fix the issue at first, but understood why that was warranted. I had a leak in the air conditioning.
-
August 2023 by Arianna Bregoli
Kyle is always so helpful! He has great communication, and I can tell he really cares. He helped me with my extended warranty and my repairs were covered. I will definitely keep coming back to Tracy!
-
August 2023 by Mike
Service department is absolutely incompetent. Blaming customer supplied undercoating for issues that have nothing to do with it. They had my truck on and off over a week . Lied about repairing rattles inside the truck and replaced a “bad motor mount” when that wasn’t even the issue. Garret blamed my undercoating for destroying the mount which is absolutely impossible within 3 weeks of install . Then tells me the rest of the rattles were from the undercoating as well. There’s hundreds of complaints about the rear leaf springs rattling in the 24 2500s and competent departments replace the leaf spring pads. They will also lie to you stating they are working on your vehicle while the whole time it’s sitting in the back lot.
-
August 2023 by Marc C.
Service department...I made an appointment more than a week out to have service. I dropped my truck off, had to take the day off. they never even looked at my truck. they never called and said they could not get to it. no communication at all, they cost me a day's pay. awful
