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August 2025 by Ryann B
Customer service for the second time at this store and was upset to receive the same guy with the same bad attitude when all I am doing is returning my packages. The first time he seemed bothered that the moment I walked into the store. The second time he asked if I wanted a receipt and I said yes for tracking purposes on my end then he gives me the stink eye after saying yes. What’s up with this attitude? Maybe a little positivity and light and self reflecting can help the employee be happy he has a job. God bless.
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August 2025 by Judy Negrini
They were knowledgeable and helpful!
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July 2025 by robert shaw
The worst ups store I've had to use. Employees there are rude and try and make you feel foolish.
The last two times I've had to return items to amazon, ups workers did not scan items correctly so i am being charged for items amazon said they did not receive. Items were incorrectly put in the wrong properly labeled packages. Almost happened again today yet i waited 15 minutes until employee scanned it properly. Last time i use this store..
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July 2025 by Travis Ouellette
Very easy to drop off with convenient hours.
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June 2025 by Lynn MacDonald
Prompt, efficient, polite
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April 2025 by cory boucher
Arrived at 6:28 to send off an Amazon return. As I was waking to the door they locked it. Closing time is 6:30.
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March 2025 by Dorcas Leonard
The best staff ever especially Alexis. I am always greeted by name when u walk through the doors. Alexis goes above and beyond to ensure a great experience. Thank you Alexis you are a gem.
Dorcas Gardener
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February 2025 by Andrew Casoli
Conveniently located. Staff is alway helpful and friendly.
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February 2025 by Wendy Lofgren
Very efficient.
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January 2025 by Nicholas Peterson
Tried to charge me nearly 500 dollars to ship my golf clubs. Literally more than the clubs are worth. Go online and go to any other shipping site and it’ll be cheaper. Absolute joke of pricing don’t ship anything here. I ended up shipping them for 80 dollars through fedex. I did ship my fishing poles with them for triple what the price should have been and they arrived BROKEN.
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November 2024 by Anthony D. Ring
Be careful if you are returning merchandise here.
There's a new staff person (a young blonde-haired man) who doesn't seem to be properly trained and inaccuracies of your return/tracking receipts could cost you money.
Standing in line, I was watching him taking care of an elderly lady that was having some difficulty with her returns and I watched him roll his eyes multiple times. She was being polite but he seemed to be visibly annoyed.
When it was my turn, I had four (4) packages to return to Amazon. If you're unfamiliar, Amazon's return/refund process begins with the scan of your package at the shipping facility. If it's not scanned properly, you don't get your refund (or it can make it difficult).
When I left, I realized that I had four (4) tracking receipts but he had double scanned one of the items and not scanned another. In addition, one of the scanned labels showed a zero (0) weight which could cause a vendor to believe that nothing was in the box if the box was lost in transit and I tried to show that I properly returned it.
I had to drive back to the store. When I came back to the store, he seemed annoyed/rushed when looking for my packages. When he finally found them he scanned the package that had not been previously scanned but did so with someone else's package on the scale. This caused my tracking receipt to illustrate a weight that was three times what it actually was.
It would seem that he isn't aware that these kind of mistakes can cost customers considerable money if the items aren't properly scanned, and then get lost in shipping. It would also seem that he needs remedial training in customer service and courtesy.
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October 2024 by Jess Boysen
Scanned my QR code and sent my package back.
Extremely professional, courteous and efficient.
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October 2024 by S. L. Bartlett
Anytime I go into the UPS store on Home Depot Dr in Plymouth, the staff is friendly and helpful. I especially like that I can email print jobs to them and they print the documents right away and email me to let me know they are ready.
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September 2024 by S O
Totally ignored by 3 employees when I entered. No one greeted me, no one asked how they could help, no acknowledgment whatsoever. The employees weren’t rude just totally uninterested. After I said hello to get their attention, even though we were only 2 ft. apart, they responded with just put your box right here and kept up their conversation with each other. No acknowledgement of my visit whatsoever. And I was the only customer in the store.
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September 2024 by Meg Needham
Friendly, fast service. Knowledgeable staff.
