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July 2022 by Clark K.
2 weeks In a row to come here to return bottles they charge five cents for in the store. The person comes and wants their little thingy to wand the sensor on the door for the mandatory check. Never even went in the vestibule. All of the phone machines are not working. You shouldn't charge the money if you're not actually going to be able to take the returns. It's a simple thing. Pretty low bar to achieve. I wonder what other standards they are letting slide by. Yet another reason Market Basket wins.
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January 2021 by Model C.
I live in RI and shop at our neighborhood, family owned grocery store. Last night we bought pork chops for 1.19 lbs. I was just in this Stop & Shop and took a look at there prices. Big Sale on pork chops 1.47 lbs. with card. Why would anybody shop there.
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January 2021 by Nikki P.
Terrible customer service! I've gotten pea pod pick up a few times from there and every time I'm always missing something! The last time I was there I had a 7pm pick up time. I called two hours before pick up time to see if I could pick up my order a little early, 6:30 I asked. I was very rudely told no they can't do that. No problem, I understood. I said I would come at my regular time. So I get there at 7, waiting in the pick up spot and call to let them know I was there. Her response with an attitude "Ok well, you'll have to wait a few minutes because there's people ahead of you." Ok... My husband and I looked at each other because we were the only ones in the pea pod pick up spots... I was a little ticked off with the repeated attitude I was getting so when they came out with our order I didn't even get out of the car. My husband got out and put the groceries in. When we got home I noticed we were missing multiple items. When I say multiple it was more than ten things missing. I tried looking for a receipt in the bags so I could see what they charged me for but there wasn't one. I look at my order online and some items said were out of stock and others they still said they had. So I called to figure out the mix up and so I could make sure I was charged accordingly. The young lady I had dealt with had answered and I tried explaining to her that their was no receipt and I wanted to know why I hadn't received my items that on their website they said were in stock. She (with an attitude) explained that there was a computer issue. I wanted to give her a list of the food that I did not receive so I could be refunded but she was not even interested in hearing me. At that point I had had it and said I would come in and sort it out! I had to drag all three of my kids in the store and as soon as I walked into the department I over heard the girl who I had been talking to over the phone, talking about me to another co worker! Then she looked at me not knowing it was me she was just complaining about and gave me an instant attitude. Even my husband chimed in and told her he's heard every time that I've spoken to her and that she has had a horrible attitude! After we had an exchange of words with the girl about how this is not how customer service should be we asked to deal with a manager. The manger (Amanda) was very apologetic, issued a store credit and assured us that she would speak to the girl about customer service. I felt okay after speaking with Amanda but I will not give stop and shop my money or service again.
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May 2020 by Teo J.
Thank you for doing very well during this difficult time, you have very healthy protocols in place, special hours, directions to social distance. Thank you for enforcing mask policy, don't let rude customers get you down, there are many of us here who appreciate you. I think grocery stores where I've seen people being the cruelest to employees and its sad, but you are amazing thank you for making my groceries safe.
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December 2019 by Jacqueline A.
Ugh! They need more people on shift at the deli. The wait is unbelievable during this time!
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October 2019 by John F.
Although not all store locations are created equal this weeks Best Application of Technology in a Supermarket award goes to stop and shop Plymouth! The robot is walking around looking for obstacles on the ground and will call a staff member if there is a hazard or something needs to be picked up. You can weigh and tag your produce individually so you don't need to use a plastic bag. And of course the good old deli order kiosk. And you can pick up the scanning gun as you enter the store and scan all the prices as you shop so at the end you don't even have to go through check out
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February 2019 by James F.
I like this stop and shop location. The steaks in the meat department are usually very good. The place is clean, as are its bathrooms. The only downside is that the prices area bit higher than the same items at Walmart.