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December 2023 by Kate A.
While on vacation daughter needed care. Very clean, friendly and relatively quick. Very easy to walk in for services.
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October 2023 by Sharon P.
I have been a patient of this facility since 1980's. I left due to their staffing issues. We still live in the area and they were very helpful for my husband when he had to walk in on a Saturday morning. He had a follow up appointment for 3:30 on a Monday. He checked in at 3:25 however we had to leave at 4:35 because he had not been seen yet. The woman behind the desk said they treat people first come, first serve. Everyone that was called back before him arrived and checked in after him. We don't know if they neglected to sign him in, we were never given an explanation for why he had not been called back and seen for his followup appointment.
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September 2023 by Matthew M.
I have been a client at all OCHS locations over 15 years. They improve the physical facility and yet the service at the facility is very poor. The attitude is bad, they nurses just take care of the doctors, not the clients. They jump for the doctors, makes calls for them , check charts. What about ckecking the patients? In 15 years i have only seen a RN twice. To flush my ears out for wax. Not sure if they still do this, Too busy checking the doctors emails for what they need to do for them. The medical staff are confused, disorganized. If you call the main phone number, you never get help. I have waited twice for 30 min and then gave up. If you sent a email, the staff share it with everyone. Do not share complaints in person. you will be labeled a trouble maker. Change your provider or just ignore you. I need a good, understanding, kind doctor who cares. A IM or FP Mid Cape for my PCP. Any suggestions. I have private insurance. No major medical issues.
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September 2023 by Lane T.
I have two experiences with this clinic and both have been pretty dismal... 1). I moved to Provincetown from out-of-state in December 2022 - in preparation for my move, I filled out the paperwork to transfer my primary care to a doctor at Outer Cape Health Services two months before my move in October 2022 - it's now September 2023 and I haven't received one phone call or letter from this clinic advising me if I will ever get a doctor in Provincetown. I've called multiple times and was always told that the person who processes new patients is really backed-up and no one ever gives me this person's email or phone number to check on my status. Needless-to-say, I've given up on Outer Cape being my primary care and have chosen to base my medical care with Mass General Brigham in Boston. This situation is not ideal, as I'd rather have a primary care physician in, or close to my town, but Outer Cape has left me no choice in that matter. And if there is no doctor available, then just tell me that instead of leaving me in limbo. 2). I caught Covid this week and scheduled a virtual appointment to try and get an antiviral drug - I have had long-Covid since my first infection back in March 2020 and was also hospitalized with that original Alpha Covid variant. So, I'm sure you can imagine my fear of having another hospitalization due to Covid, hence my appointment to get an anti-viral. I'm not able to take Paxlovid, so I was requesting a Molnupiravir prescription, to which I was denied by the Nurse Practitioner (NP) because, as she stated, the drug was not FDA approved for treatment of Covid and it was only for people with other health conditions like diabetes, etc. What she told me is not true, you can google it, Molnupiravir is authorized by the FDA as a treatment for Covid. So she clearly doesn't know what she's talking about, or lied to me! What makes this an even bigger slap in my face is that she was implying that my long-Covid status wasn't reason enough to prescribe me an antiviral drug. She told me to go to the hospital if my symptoms got worse - I've already been hospitalized with Covid - that's why I need an antiviral, to keep me out of the hospital! I've spent the past 3.5 years unable to live my life like a normal person because of an early Covid infection snd this NP was denying me a drug that's FDA approved to keep people like me out of the hospital. This practitioner just embodied everything that's wrong with healthcare in the US... Thankfully, I was able to get a Molnupiravir prescription from a doctor at a different health institution, but it would have been so much better to have gotten adequate healthcare in the town that I live in and not have to scramble to find another clinic and healthcare system to help keep me from a more severe outcome with higher complications considering my history with this disease. Needless-to-say, based on my experiences, I do not have a very high opinion of Outer Cape Health Services, Provincetown! I'm gobsmacked by how unprofessional and un-caring this clinic has been to me, and it's even worse considering the fact that Massachusetts has the best healthcare in the US! Unfortunately, Outer Cape is the only game in town and this town deserves so much better than this!
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July 2023 by maghi geary
They were there for me when I needed them!
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May 2023 by Lorie W.
Quick service. Helpful and kind. Highly recommended Mary and Lorie Moses
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May 2023 by Julie S.
Never going back! We are seeking new doctors from out of state. Our first appt was with an APN who told us there was nothing whatsoever she could do for my teen bc she isn't a doctor. The second time, which was supposed to be with the doctor ended up being with an NP. We got lost on the way and were 8 minutes late. They refused to see her. I have never encountered a more apathetic practice in my life.
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January 2023 by Jeannette de Beauvoir
The best pharmacy I've ever used. Supporting the pharmacy means supporting the clinic which is clearly crucial for those of us living year-round on the Outer Cape. Hard-working staff who go above and beyond.
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October 2022 by Regan B.
Very kind and caring treatment fir my wife who needed sutures after a bike accident. Dr Burnett was wonderful and took his time to deliver excellent care. Hope we don't need you again, but good to know you are there!
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August 2022 by Michael P.
The staff at Provincetown's Outer Cape Health in Provincetown are hard working and dedicated to providing excellent care to all. I have been a patient at the clinic for many years. On recent visit I presented with a piece of broken glass lodged in my palm. I was very worried since I use my hands for my work. On that day, I was fortunate to be seen by Donald Kornack, MD. Dr. Kornack handled my emergency with great care, patience and kindness. His calm nature and skill put my mind at ease. I am grateful for Outer Cape Health, Dr. Kornack and all the staff at this facility!
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August 2022 by Zachary L.
I had the most amazing experience with Leslie today on the phone. Her calm demeanor was so affirming. She listened to my concerns with great patience and care. Thank you, Leslie! I really appreciate the time you took with me today!
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July 2022 by Matthew S.
We are visiting the area from out of state and I brought one of my partners in for the urgent care service because he wasn't feeling well. My concerns: 1) They require masks but don't have them near the entrance, and then yell at you from across the waiting room. These should be available upon entrance. Neither of us are anti-maskers but we didn't have them with us when we arrived. 2) Instead of helping us get checked in, the greeter took one look at my partner and said "I've never seen anything like this" and went to get a nurse. Instead of adding to the anxiety of the situation, simply getting a medical team member would have been much more professional. 3) One of the front desk clerks, when asked by the greeter if he could check us in simply said "no." And had to be coaxed into giving us a paper chart to fill out. I saw the signs about switching to EPIC and I understand that there are challenges.. but that shouldn't stop someone from being professional and trying to get us checked in expeditiously. 4) One of the triage nurses that came out was literally carrying her bags and trying to leave, and they were evaluating my partner for a "stroke," which didn't correlate at all with his symptoms. As a medical professional myself, I wouldn't have bothered with UC if I'd thought this was emergent rather than urgent. 5) The other triage nurse asked us several times if he was running a fever -- which we had no way of knowing because no one took his vitals, and refused to do so until after he'd been COVID swabbed. So they made us walk around to the side of the building while he was still shivering and having a hard time walking so that they could do this. My other partner is now inside with him and they are saying that the actual medical professionals are fantastic, but the check-in situation and greeting really left a lot to be desired. Seeing as how this is the only urgent care center on the Cape, and you probably get thousands of out of town visitors in need of assistance.. first impressions really matter.
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January 2021 by Leisa Angerami
I have always been greeted warmly by the staff but today that didn't happen. I was waiting in line with my 3 year old. There was a woman in front of me that was waiting for her scripts. My son kept stepping towards the desk and I told him to step back multiple times. He then stayed near me. Then, because she was waiting for someone to help her, she offered nicely for us to go ahead of her while she waited. The staff member, Jim, who was helping said that we could wait and he was getting her script first and to step back. So we did. Once he had helped her, instead of saying hi and asking how he could help like he usually does, he rudely told me that we needed to step back and wait behind the line (which we were), that it made the woman uncomfortable, and that made him uncomfortable. There wasn't one time that she said anything to us or to him, so no possible way he would know that she was uncomfortable. Then, because I was visibly upset at being attacked and spoken rudely to, he told me that I shouldn't be upset. That whole interaction made me uncomfortable. He could've greeted me and then POLITELY mentioned staying behind the line. I wouldn't have had an issue with that, but instead he upset me.OCHS has been declining over the past year. I'm not sure what changed, but I've always felt comfortable there and now I won't be going back unless absolutely necessary. I'm really glad that CVS came to town and I will be transferring all of my scripts there. I'll also be using the Wellfleet office as they seem to be much friendlier there.
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March 2020 by Kalya F.
Very rude doctors, my girlfriend went for all the symptoms for the coronavirus and they rejected her to get tested. They strictly go what the government says and not what the sick patient is clearly showing. She wasted money coming here. I suggest the ER all the way in Hyannis. Awful awful awful.
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January 2020 by Leisa Keiser
I have always been greeted warmly by the staff but today that didn't happen. I was waiting in line with my 3 year old. There was a woman in front of me that was waiting for her scripts. My son kept stepping towards the desk and I told him to step back multiple times. He then stayed near me. Then, because she was waiting for someone to help her, she offered nicely for us to go ahead of her while she waited. The staff member, Jim, who was helping said that we could wait and he was getting her script first and to step back. So we did. Once he had helped her, instead of saying hi and asking how he could help like he usually does, he rudely told me that we needed to step back and wait behind the line (which we were), that it made the woman uncomfortable, and that made him uncomfortable. There wasn't one time that she said anything to us or to him, so no possible way he would know that she was uncomfortable. Then, because I was visibly upset at being attacked and spoken rudely to, he told me that I shouldn't be upset. That whole interaction made me uncomfortable. He could've greeted me and then POLITELY mentioned staying behind the line. I wouldn't have had an issue with that, but instead he upset me.
