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February 2024 by Zachary Eagan
BOA has become just awful. Called about 6 banks this am and could not talk to a single person. Only needed to ask one very specific questions. Went online and there was no availability. I am going to close my accounts because they never revamped after covid. BOA sucks
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January 2024 by Lori Decker
They never have enough tellers.
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January 2024 by Jet Chen
How is this even bad?
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December 2023 by Tyler Wyllburg
Jose, you are horrible at your job. Wasted 15 minutes of my time with useless information. Truly amazing skill, you’re saying so many words yet they don’t mean anything.
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December 2023 by Henry Valiyev
Went to open business account with ein that had previously used on my old business with the letter from irs stating that ein was transferred to new business name but they said they can’t open new business or change the name on the old business and I have to get new ein number. Asked them to contact the corporate office for solution they refused and offered no help. I guess bank of america doesn’t want my business I’ll go somewhere else
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November 2023 by Kiona W
Terrible customer service. My mom requested safe deposit service; the teller checked her ID and account and then told her to wait. There were customers waiting in line so my mom sat down across from the teller and waited for about 15 minutes. However, once the teller finished helping other customers, she got up with her thermos mug, walked pass my mom and went straight into the break room, COMPLETELY IGNORING MY MOM. Mom had to ask another teller for help and waited another couple minutes for the manager to let her access the safe deposit. Totally rude and UNPROFESSIONAL.
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October 2023 by Robert Tran
Very friendly staff and very nice people. Good sense of humor, helped me when I was carrying a big bag of wrapped coins to change and even gave me water and asked me to sit and take a break because of how heavy the bag was. Very professional and friendly staff. Favorite bank right now!!
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July 2023 by A
Kind and respectful staff, I come here for personal and business needs and if there are any issues they let me know and help as much as they can. Yes, sometimes the lines are long but the staff is always working as hard as they can. Parking lot available and street parking as well. Convenient location.
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June 2023 by John Driscoll
First Bank of America in Quincy or Newton NOT to allow me to deposit cash into my business account without an ID. Even tho I could show them I could log into my online account! And the manager on duty was rude to boot! Pathetic.
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March 2023 by 李白玉
This branch’s regional manager or market leader whatever, show signs of no empathy, arrogant, bossy and disrespectful to minorities. Especially if English is not your first language, she will look down on you. I will escalate this matter to her boss or up to fix her arrogance.
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January 2023 by Kevin Borer
This branch is single handedly going to cause me to close my BofA accounts that are 20+ years old. The only reason I go here is for quarters to do laundry and this has become a monumental task. There is ALWAYS a massive line, never less than 30 minutes. There are also constantly changing rules for how much I'm allowed to get in quarters. Sometimes $10, $20, or $30, all depends on the day. It is also frustrating to see someone in front of you get $40-$60 in quarters only to be told I can only give you $20. This is a bank, give me the quarters I need or I'll get another bank who will.
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January 2023 by Aya Salama
Employees chit-chat and choose who they want to serve despite line order. I waited in line for 15 minutes while one customer deposits million dollar in 10 bill cash.. still waiting
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January 2023 by Rebecca Gaudreau
Worst BofA ever. Always a 10 person line -ALWAYS only 1 person working the counter -absolutely awful!
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December 2022 by Rola Sam
Very slow and unprofessional service .I called this branch many times and when I went they told me to make another appointment next day so I did and I went and waited for 42 minutes and then they told me they were busy and they will call me tomorrow morning to make another appointment !!!!!They are always short staff, their tellers have no idea what they are doing half of the time and you have to walk them through to get the information you need.
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December 2022 by Sadam Alingari
I’m trying to change my debit card PIN and 5 times I have asked the bank employees to help me so they wasted my time but didn’t help.Very bad customer service’s .The cashiers are nice people.
