Citizens is a bank that aims to help customers with their financial needs. The bank has approximately 1,100 branches across 15 states and around 3,100 ATMs. Customers can stay connected with Citizens through their online platform, award-winning mobile app, and customer contact center. The bank is a member of the FDIC and an Equal Housing Lender. Customers have praised the bank's service, with one reviewer expressing gratitude for the highly professional and patient assistance provided by a manager named Cindi Velez. Another customer had a positive experience at the Quincy branch, where the manager, James, and bank officer, Mimosa, provided excellent service in a peaceful and upbeat atmosphere. The tellers were also described as friendly and efficient. Additionally, a long-time customer highlighted the helpfulness and quick service of the tellers and a bank employee named Jim Driscoll at this branch.
Maddie was very friendly, professional, and helpful. She explained everything clearly and made the process easy to understand. I really appreciate her patience and excellent customer service. Thank you, Maddie!
February 2026
What a pleasure meeting with Deon Chidarikire at the 85 Quincy Ave Branch in Quincy. He is very courteous, going above and beyond to field my needs. 5 star performance👍
April 2024
The lady who helped me set up the bank was nice asf nd real helpful.
