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March 2025 by Pascale Clerisme
I placed a pick up order through the App. My items were ready in a timely manner. Everything went great there.
Picking up was another story. When I got to the counter no one was there. After waiting a few minutes, I went toward the back of the store to look for a staff member. The guy I found was visibly annoyed that he had to step away from stacking a shelf. I apologized for disturbing him. I was very confused by this experience. I go to this CVS often and usually have similar experiences, but this one was the worst so far.
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September 2024 by Rola Sam
This was used to be my go to pharmacy.
I will never go back again ever
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June 2024 by Alan Diaz
The phone service is terrible. Cannot get a hold of anyone.
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May 2024 by Naomi Motz
I have never been treated so poorly by a pharmacy before. They are extremely rude and short with my questions about my medication.
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January 2024 by Mary Pulling
Heather at the pharmacy is AWESOME thank you:)
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December 2023 by Steven Striffler
Pharmacy is slow in filling prescriptions. Fails to disclose if the medication prescribed is available or not available.
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December 2023 by Berlin
Went there for getting passport photos, the staff is very helpful and approachable.
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October 2023 by Sadam Alingari
One of the best CVS ever. Great staff and best services to the customers.
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June 2023 by KJ
The hard-working pharmacy staff always provides excellent service for all customers. 10 STARS also for the front store staff for always being helpful, knowledgeable and kind. THANK YOU!
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June 2023 by Geri HU
They Lost my ups packages twice
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June 2023 by Paul Brophy
On hold for 25 minutes with pharmacy. This is an ongoing problem
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March 2023 by Aisling Ruane
One of the worst pharmacy’s to go to . I’m here at 8:45 am on a Monday Morninv waiting to get my clients meds and that they need and it says on the site it’s open but it’s closed and the guy is just inside working on his computer almost like he’s catching up on the days work and not dealing with the customers ! It’s appalling how the staff treat people
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January 2023 by Anita Perkins
This is specific to the pharmacy. It lacks staffing, the wait times are forever and day, whether in person or on the phone (waited 28 minutes on hold) while in line in person to try to cut down on time. The customer service at the pharmacy is atrocious, they lack people skills. This could be due to the short staffing but honestly I am not sure that will change their soft skills. There is one person who is pleasant and apologetic but the others are just too busy to care, they never say hello, its name, date of birth and sorry its not ready please have a seat for 20 plus minutes, this is after receiving a text alert saying the RX is ready. I have given the pharmacy several opportunities to make it right, to date it has not happened. I changed over to Walgreens where they greet you, call your physician without having to be asked and how who you are when you arrive. Maybe, just maybe CVS will take a page out of the Walgreens playbook. The comment won't let you post unless you give at least a start, I would have given 1/2 if it was an option. The store itself is wonderful, courteous and always willing to help. Love the upfront staff, I make it my go to for as many things as possible, other than the pharmacy as of recent.
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November 2022 by Pamela Aronson
AWFUL! HORRIBLE pharmacy & customer service. Worst CVS in the country! I had a knee replacement a few weeks ago & can't drive yet so someone has to pick up my scripts. I have called 5 times in the last 3 weeks & waited no less than 14 minutes just to get a person EVERY TIME! I just hung up after 22 minutes! Then I called twice to get the main store to see if there was anyone in the pharmacy. It just rings & rings. My blood is boiling right now I'm so annoyed. This happens all the time. And they aren't even nice when you finally do reach someone! No wonder they keep sending me 32% off coupons. They can keep their coupons & use the money to hire someone ti actually answer the phone.
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November 2022 by Julie Green
Went to the Minute Clinic in North Quincy and did a drive-thru Covid test in order to have surgery on a Saturday with the promised results within a day or two. It apparently was never picked up on Saturday as promised and here it is Monday, I just got a message saying I will "know within 1 or 2 days." Now, CVS has ruined the possibility of having my surgery tomorrow. DO NOT GO TO THIS INCOMPETENT CVS.
