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September 2021 by Crazy Mays Stash
Best customer service!
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February 2021 by Crazy May's Stash
Best customer service!
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November 2020 by Taylor H.
This is regarding the Franklin St location in Quincy, Ma. The blonde russian women that works here has a serious attitude problem. She is so nasty and mean, i might just close my account and go somewhere else. Eastern should really consider firing her. Every single time I've come here she has been awful. She clearly hates her job because she complains any time I come to deposit money for my work. Like if you don't like what you do, find something else.
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October 2020 by Bailee Poirier
Lol ....
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May 2020 by KAB Countea8 B
Excellent customer service at this branch (Franklin St Quincy) .......you feel like they really want to have you as a customer and go the extra mile to meet your needs.
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May 2020 by denis cefa
Great service from security..mng and staff. Amazing community assets.
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February 2020 by charles kreysa
Great customer service.
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January 2020 by James A.
The bank manager is on point I've been with this branch for 20 years the always friendly helpful staff makes it a comfortable place to do business
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May 2019 by A Muhammad
This has been the place that has taken care of all my banking needs for 1 year shy of 20. The Customer Service at all its branches are beyond SUPERB, and I"ve been to a lot of their branches over the last two decades. I got turned on to this bank by an old boss of mine and she said
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May 2019 by Brendan F.
Eastern Bank is the best financial institution I have held money with, bar none. Employees are polite, smart and knowledgeable.
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March 2019 by John
I did not like going to any bank until I met the manager Donna. She's like that neighbor everybody likes. I will 100% recommend this branch. I feel comfortable there.
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December 2018 by Angela S.
This bank decided to freeze my account at the start of a holiday weekend, because I made a large purchase (I bought a Christmas present). Their after-hours service line was nothing but people telling me that they couldn't access my account to open it again, and I'd have to wait for the holiday to be over. I called them on Monday and even then it took days of waiting on hold multiple times for what turned into hours. And then less than 3 weeks later, they f*cking did it again. I can't wait to separate my life from this useless, tech-stupid company.
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December 2018 by September A.
Very friendly people to work with and i highly recommend to anyone and gave me great ideas about how to make my credit score go higher
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October 2018 by Victor M.
This review pertains specifically to the branch by the Ashmont station. The staff is frequently rude to customers and I'm treated like I'm an inconvenience for even the simplest things. The people at this branch are rarely helpful and don't seem very eager to do any work. I'm very disappointed in this bank. With their reputation I expected a lot more. At least decent customer service.
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October 2018 by Leanna Green
This location has great customer service and they follow-up for you.