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March 2024 by Sly Diabo
Rented there for awhile and it was just stressful. They kept raising their rates on the rental and insurance plus their system keeps having glitches. If you buy the insurance it’s pointless because they will tell you are still liable for repairs even though that’s not what it says in the contract. They work with Firestone and pep boys which only do tires so if you have a headlight out either give up the vehicle because they never have cars to swap out or pay out of pocket at Tesla. With the way they run business I wouldn’t be surprised if they get sued again.
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March 2024 by Karen Johnson
The staff are really good at trying to resolve issues and very friendly. However, renting from Hertz has been a horrible experience. I rent their vehicle for work, and apparently, when they charge me for the first month, it includes taxes. The price drops by $20. After 4 months, they send an email claiming the vehicle needs maintenance check and to bring the vehicle in. When I get there, they tell me that the vehicle doesn't need a maintenance check they want to renew the contract. First thought deception, anyway, they charge me for them not taking taxes out of the payment which are automatically withdrawn from my account btw, and call it a closing fee. What?!!!... So my account is charged for taxes you neglected to take out, and that's my fault, smdh. Don't do it with Hertz. Save yourself the aggravation. I sent an email to hertz regarding this matter and haven't heard from them yet.
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November 2023 by Octavio Coelho
Great customer service, good location.
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October 2023 by Seth Santiago
Hi:I went there to rent a car back in August of 2023. I was waiting an absurd amount of time to speak to a representative. I was then finally appointed to representative by the name of Tamara who sits to the right of the building at the desk across the manager. As I was communicating my respectful questions of the Rents I was constantly given an negative attitude. Tamara had referred to me as "Dog" which was really degrading as a man.Best Regards
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September 2023 by Earl Taylor
Awful, horrible...They repossessed my rental, took all my belongings including my Android phone. Then kept it for 10 days, said it was at a body shop but I never had any accidents. Manager cannot show proof of any damage but took one week extra for all that false claims .I heard it has happened to customer before so let me know. Hertz sent me email that I have responsibility to report accidents but why don't they report this apparent accident.
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August 2023 by Tcake
garbage service, can't wait for this company to get sued to hell
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July 2023 by Rosa L.
I will be picking up a car in a few days... hope this isn't as frightful as the others I've read.
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June 2023 by VA B
The people working here are amazing and hardworking, but it seems the place needs more employees. Only 2 people working and we were like 10 customers in line. Also Hertz allows you to reserve without having a car available, they really need to organize everything better
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May 2023 by Migane Hassan
The staff at this office are professional, friendly and welcoming. Specially julie and Carvalho. Thank you guys.
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May 2023 by Patrick Rene
They old and slow they need to quit the job it a mess at this place.
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January 2023 by Mian Kakakhel
Very Racist, unprofessional and disrespectful staff. We were there on time and they did not let us pick up the car. Will never recommend that place to anybody ever. The manager was rude and racist
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January 2023 by Henry Paige
Great staff but always superbly busy
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January 2023 by Simone S.
RACIST RACIST staff incompetent, then try to make it your fault, like " I don't work here lady" I see why blondes are considered dumb NOW- too bad there isn't a better alternative in southside. I quit Uber because of this place !!!
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October 2022 by Alexander “LEX” Smith
Arrived and it was COmPlete Chaos and DisOrder! Kinda surprised at this. Didn’t expect it to be such a mess. Tons of people waiting with no help. ?
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October 2022 by Abdallah AlQudah
I stay 3 hour to pick up the car..very bad service!
