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February 2022 by Pat G.
If I could give a negative star I would ! Not just this store, but the business in general is the most piss poorly run organization I've ever seen. It just goes to show how high the mark up is on the crap they sell that they can stay open ! Not 1 employee can give any usable advise. They move the items around so much nobody can tell you where anything is ! Half of the items they sell are not approved to be installed in Massachusetts! Their GLACIER BAY faucet has to much lead in casting metal to be installed in state. Think of that when you send your kid to brush his teeth at night... The hot water heater has a plastic drain installed in the bottom, I saw a delivery once of a washing machine and they caught the corner of machine on plastic and it broke off shooting scorching hot water all over the basement which ended up destroying the family room the homeowners had just finished putting in ! Most if not all of the trash vanities don't have overflow holes in the mold of the sink so if a child or someone leaves the sink running as kids will do the water will end up flooding over the rim of sink. The state has laws and rules in their building codes for a reason and this foolish store breaks just about every single 1 in some way or another. They have companies build products you buy elsewhere like delta and Kohler faucets, are made strictly for the cheapo depot. The drain assembly is made of garbage plastic instead of solid brass from other supply houses, and instead of repairable rubber washers on the hot and cold stems, they use a ceramic disk that is not replaceable and will last a matter of months before wearing down and beginning to leak ! People are doing more damage to their houses than they think is possible by using this trash, and home inspections are starting to pick up on them when the house is being sold making the homeowners do thousands of dollars in repairs to bring things up to code. The tools with brand names like milwaukee which you would think was made there, is custom made for the depot in China using plastic gears and crap inside so your drills and saws burn out after a year if your lucky of use... Do your homework, the lumber is not dried out so you build a wall and it looks straight for a week and then it starts to twist and warp as it dries and your plaster and paint starts to Crack and screws start popping out-of the finished wall ! You know you've all seen it ! This place put good business's that were around for years out of business because people got lazy and thought they could get everything in 1 place ! You may be able to but it's garbage and you will be replacing and fixing it instead of living in the house for years with no problems. A house that was built in the last 10 years now with this idiotic company around looks like it's 100 years old inside the way everything has sunk shrunk and settled ! There should be class action lawsuits in every state running this company and all the crap products that it builds itself to sell in their stores out of business and bring back real lumber yards supply housesthat sell quality American made products. Not junk shipped from China so a fortune 500 company can short change the customers that don't know enough about what they buy ! Place is awful, as are the morons who work inside
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January 2022 by Paul A.
Ordered online for pickup at the Quincy, MA (Willard St.) branch. The website said 8 of my desired item were on-hand while most other stores in greater Boston had said out-of-stock, or 1 in stock. Made sense to choose a branch with 8 of them, right? The pickup confirmation took over 24 hours to arrive. I went there. The curbside locker popped open and the locker was... empty! Customer Service figured out my order was put in the wrong locker. However, it proved to be the wrong item, resembling what I wanted, but the wrong version. The clerk helping me searched, but there were none, just like all the other stores. Two stars because they were at least apologetic, pleasant, and attentive, and they were wearing masks.
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December 2021 by Janay B.
I had the same problem with delivery as a lot of People I see I should've checked here first now my refrigerator is sitting outside and I have to figure it out zero stars if I could
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September 2021 by Ellen F.
Late March I needed a new refrigerator. Went to their Center St. Quincy MA store. The salesman was very knowledgeable and patient. I ended up purchasing all (4) new LG kitchen appliances. It was downhill from there on. Delivery was awful. They installed the microwave incorrectly as well as the water line for the refrigerator. Trying to get through to customer services is the worst. They sent 2 more 'supposed' service persons. It wasn't until I was finally able to get an LG service person to repair the issues correctly. Don't bother trying to send their customer service an email as the email address is not monitored. August 15th I then wrote a letter to the district manager as well as the Pres. of Northern Division to document my concerns. To date I have not received a response. Very frustrating!
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July 2021 by Susan Gauthier
Went two Home Depot after calling to make sure they had the products I needed. The fellow I spoke to said yes. I needed 10 Sets of Blackout curtains and was told they had them in stock. Also I needed 10 sets of rods two hang them yup have them in the store. Stupid me went there had none of The things I needed. Never again will I step foot in there stores. Thanks for nothing. Now checking with Amazon have everything I need and free shipping and can get them tomorrow. But will Waite a day or two to be sure I have the right size.Nice two be able two shop and not have to leave the house. Thank you Amazon.
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March 2021 by Rachel P.
This review has to do with the Home Depot contractor they use for delivery. I am posting this on the Yelp site because it is part of the Home Depot shopping experience and they certainly could choose to use a different partner for shipping. Until they do, my previous 5 star opinion of Home Depot has gone to 1 star and I strongly urge anyone requiring appliance delivery to choose a different option. Spirit Logistics delivery drivers are rude, belligerent, pushy, and wanted access to my home via lockbox when they arrived 45 minutes before the delivery window they gave me, and hung up on me in pique when I couldn't and wouldn't give it to them. I don't think they are even supposed to leave appliance deliveries inside the home without someone present and it certainly didn't feel like a safe thing to do (even without COVID) And good luck reaching a customer service rep on the phone to complain about this! Unfortunately you may be stuck with them if you order from Home Depot so I urge people to shop at Lowe's or Amazon or somewhere else instead until Home Depot finds a partner that doesn't cut corners and push for unsafe deliveries. And if those companies cut corners too, rent a truck and pick it up at the store before you let Spirit get their hands on your money, phone number and address. I wish I had known to do that.
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November 2020 by Jim B.
I have just had the worst online/retail experience I have ever had from the HD. I have been a long time customer and will never do business with them again. I think what hurt most is that they didn't give a s*** about my situation. Their customer service was the worst!!!! Called 9X over 4 days not one promise was kept. Emails never came and in the end after at least 10 hours I was put in touch with "Joshua". Joshua doesn't report to anyone. Apparently his last name is Homedepot. Joshua told me to pound sand. I cancelled my $4800 order and will never go back.
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November 2020 by J R.
Lots of activity this morning decided to go in and out without a hitch and employees were stocking and doing inventory and was able finally get my item.
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September 2020 by Emily C.
Employees here are not helpful! I initially visited the Home Depot in Dorchester for a nut driver. Unfortunately, this location did not have any in stock; however, advised me to go to The Home Depot in Quincy as it showed 9 in stock. I went to The Home Depot in Quincy the same day and asked at least three different employees for assistance. One directed me to the first aisle, which was certainly incorrect as the correct aisle happened to be in aisle 12 (found out after walking through the entire store). We then ask another employee, in which he said he's blind and suggested to ask someone else...there were no other employees in this section of the sales floor to assist. We finally reached the cashier and asked the employee to help. She told us to go to the hardware section and will call someone to help. Ten minutes later she finally called someone to the hardware section through the intercom. As I'm writing this review, I have yet to be helped by an employee! To mention, everything here is very unorganized!
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September 2020 by Frank C.
I was there on September 3rd around 8pm. I had a few questions about a leaf blower. I asked One lady she told me to go to hardware and wait. I waited there for 10 minutes and I found someone else and asked them. they told me to go see somebody else. I saw somebody else at customer service and they told me to wait again? this place has the absolute worst customer service. nobody in there wants to do anything. I ended up ordering my leaf blower on Amazon. this is why Amazon is winning because of lazy stupid people
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September 2020 by Nicole Ashlee
Your employees customer service skills are awful.
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July 2020 by Evan S.
No dogs allowed anymore. So no more business from me. No plants, no wood, no soil, no paint, no tools, nothing. It's that simple.
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May 2020 by Saint I.
This review is a month over due. But I need to thank the staff at the Quincy location. I was in need of custom shelves. I called before I made my way and spoke to Derek from the lumber department. He was super helpful and provided an estimate of how much my shelves might cost. I arrived shortly after and was led to a man named Curtis. Curtis showed me various options and then cut the wood into shelves. Also, I expressed my need to build or find a a desk and with the extra material, Curtis went out of his way to actually build me a desk so quickly! A whole desk ! Curtis went above and beyond providing me with the best service ever. Curtis you're amazing - the best!! Leaving, a young guy named Philip was outside gathering carts. He helped me to load everything in my car and was so patient. The Quincy team is really awesome. Thank you all for your great service!
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March 2020 by Queenie Q.
This Home Depot who work in the night shift at the paint department are so rude. She doesn't understand what customer service. Being unprofessional, can't even lift up the paint she should be retired.
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December 2019 by Susan C.
Rudest customer service at self checkout. We tried 3 different cards to pay and the machine was clearly broken as it won't take any form of payment. The young black lady with a bun was of no help and refused to help us. She kept yelling at us to swipe the card and before verifying that there was something wrong, she walked away while whining. We urged her to stay and look that it actually won't work. She just stood around like she didn't want to be there and was reluctant to even come to us to help. Her attitude and body language was nasty. Never going here again.