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August 2023 by Tee Alex
I got an account here out of convenience for the location but its gone downhill in the at least 4 years Ive been a customer. I had a personal issue that put my account in arrears, I own that. It was my first and only time. I called customer service twice after my account was in the clear. They sent me docusigns to get a new card. I filled them out but no card. Did they tell me they closed my checking account because of it? No. Did they tell me that I could no longer get a debit card or what their policy is? No. After several months I go into the Quincy location on the morning of 8/8, to be told I can have an ATM and I can't get a new checking account until 6 months from the time I was out of the negative. News to me! I leave the bank for my card not to work. And I can't access my savings to pay my rent. I go into the S Boston branch today hoping for resolution. And not only are the short staffed so there goes my lunch break.... but the card was supposed to be activated. It still does not work. The gentleman in S Boston was pleasant but the lack of customer service, empathy, and communication with all others I've dealt with is an embarassment.
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August 2023 by Teryne A.
I got an account here out of convenience for the location but its gone downhill in the at least 4 years Ive been a customer. I had a personal issue that put my account in arrears, I own that. It was my first and only time. I called customer service twice after my account was in the clear. They sent me docusigns to get a new card. I filled them out but no card. Did they tell me they closed my checking account because of it? No. Did they tell me that I could no longer get a debit card or what their policy is? No. After several months I go into the Quincy location on the morning of 8/8, to be told I can have an ATM and I can't get a new checking account until 6 months from the time I was out of the negative. News to me! I leave the bank for my card not to work. And I can't access my savings to pay my rent. I go into the S Boston branch today hoping for resolution. And not only are the short staffed so there goes my lunch break.... but the card was supposed to be activated. It still does not work. The gentleman in S Boston was pleasant but the lack of customer service, empathy, and communication with all others I've dealt with is an embarassment.
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May 2023 by Lina Crisosto
Barbie is fantastic, very helpful
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December 2022 by Eric Sutton
Took great care of me!!
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October 2022 by s leon
Very rude when I came in to open up an account, made me wait forever then that barbie lady had the worst attitude the whole time. I needed a simple question asked when I left and she said to leave and call them when I get home, and when I did I was on hold indefinitely despite there being 5 people sitting doing nothing when I left. It has been 2 days and I still don't know the answer to my question. They have almost no business yet act entitled and unwilling to helpIf you want a credit union with the bare minimum threshold of customer service, look elsewhere
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November 2021 by patrick o'leary
Laura was very helpful and patient. Her answers to my questions were well explained, telling options and limits.
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October 2021 by François Germain
Unfortunately, the branch wasn't able to help me with my problem but through no problem of their own. The staff was very patient, friendly and professional and directed me to the South Boston branch.
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August 2021 by Linda
The professional staff rolls up their sleeves to "get the job done"
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June 2020 by Kevin KIllarney
I had difficult estate planning issue, Laura at the Quincy branch call me 3-4 times after researching my issue. She was pleasant, very informed and most of all highly effective on my behalf. Since when does a larger bank call the customer back? Three times she called me. Just great customer experience!!
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February 2020 by Michael Mcfadden-Hughes
I am a 20 plus years member and they always made me feel like home. My man G-Money aka Greg has always been helpful to me and my family. The Staff is Fast,Nice, and some of the most Gorgeous tellers I’ve seen in the city.
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February 2020 by Justin Vazquez
very helpful, nice and kind people highly recommended.
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March 2019 by Kerri Ann
Best experience and they know their customers! The ladies in Everett are amazing !
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August 2016 by Shyam Sudheendra
My first credit union and a bad way to start. Appiled loan from here as seller has a lien on vehicle with the same Union. They said to wait for 7 business days and still no title of previous seller even after 11 business days. Not completely to blame credit union but major of it is with current existing MASS state process.
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September 2015 by Kristen Wright
I use this credit union to service my banking needs since my credit union isn't very local and I like them too much to switch. This new branch is great- serious improvement from the dingy location in The Quincy Center station they recently upgraded from. Convenient location and hours, friendly tellers. Highly recommend!
