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April 2024 by Nicole Willett
Carla was literally the best massage therapist I've ever had.She is not only friendly and knowledgeable about the field, but she ACTUALLY dug in and got rid of knots that I had been holding onto for months. Other therapists I feel don't go as deep and I don't feel as relieved coming out of their sessions.I liked Carla so much that I'm coming back with my mom next time so she can experience freedom from knots!
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January 2024 by Rebekah
Got a facial from Rebecca and WOW! She is so talented, kind and intelligent! Couldn’t recommend more!!
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December 2023 by Alyssa Singer
love my aesthetician Rebecca she is just wonderful!! she makes you comfortable, her extractions aren’t painful and a great hand massage!! would definately suggest her to anyone :)
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November 2023 by Donna Long
Great job
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April 2023 by Lauren Awad
I had antonette and she was amazing. Will definitely try to book with her again!
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March 2023 by Donna Hill
I am a long-time Envy customer but, new to this location since the closing of Braintree. I have been here twice & getting acquainted with new staff. Upon entering, the staff is very helpful and have great recommendations. However, no couple appointments. Looking forward to future visits.
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October 2022 by Dan Nguyen
Would be first time customer. Had an appointment scheduled with them and literally 20 minutes before my appointment, they called me to cancel with no rescheduling opportunities for that day. Very disappointed as I had planned my day around it and already started the commute there.
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May 2022 by Good ear 4 music
Customer service needs improvement front desk. Time 4:59pm. (5-20-22)
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April 2022 by Kim Calvi
I lucked out and was able to get a last minute appointment with Edison. After several sleepless nights, resulting in all-over stiffness, it was a relief to treated by him. Before starting the session, he asked me how my stress levels were. No one has asked me that in a long time. Just that alone, I appreciated. I left feeling more relaxed and alive, which is no easy task. I usually leave feeling relaxed and that's plenty good, but today was an even better bonus.
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April 2022 by Michelle P.
Don't bother calling or making an appointment at this location. The absolute worst customer service I've ever encountered over the phone. The receptionist screamed and yelled at me over the phone when I questioned her on a policy that was not implemented when I initially scheduled an appointment. I get things change and I'm not an unreasonable person, but how you speak to customers is customer service 101 and whoever this person was should NOT be working at a receptionist desk. Extremely rude and unprofessional! I completely understand the negative reviews about this Massage Envy. Call ANY other location and they will treat you like a human being and not yell at you.
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April 2022 by Devontae H.
I received a PCA chemical peel. I never had a peel done before, but after the peel was completed, there was no significant change in my skin. Therefore, I reached out to an esthetician, and they noted that I overpaid for this peel and that PCA peels don't have the best transformation. While getting my peel, the woman kept saying, "this is going to look great" in fact, she was gaslighting me. That upsets me that I lied too. Be honest and be real. Y'all are thieves. I would not recommend this place for any facial treatment.
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March 2022 by Rachel Peck
I love this location. Though it gets pretty booked up quickly. I won’t go anywhere else!
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September 2021 by Rose G.
they were open again. When I called to get treatment I had paid for at least 8 months. I assumed they would honor the money I paid. I was going to use 1.5 hour sessions to catch up. I had been a member for over a year before Covid. I went to get a massage- and was told I had ZERO credit, because I hadn't used the 8 massages in 10 weeks when they reopened!! My schedule doesn't allow for such frequent visits - and I didn't know when they reopened!! POOR BUSINESS PRACTICE-- This company steals!!
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May 2021 by Anne Y
This place is the worst! My husband and I have been members for about 17 years, and we are ready to cancel our membership. The staff turnover is very high, and the front desk staff are very unprofessional and they just don't care.Last month I had a stretch appointment at the Dedham location, which is part of this franchise. I had been seeing the same therapist for months, and he was great. I showed up for my scheduled appointment, and they told me he left. They never called to tell me. They also said they no longer had anyone to do stretch sessions at this location.So I switched to the ****** location. I called to make a 1 hour stretch appointment and they tell me they do not do 1 hour stretch sessions. I have had many 1 hour stretch sessions at Massage Envy over the years. So I book a 30 minute session. Today I had a 60 minute session booked, I showed up at the ****** location and they tell me that the therapist is gone. Again, no call to tell me! I tried calling 3 times this morning to confirm the appointment, and no one answered the phone.They ask me for my phone number and they look me up, no problem. So they have my phone number. Then they tell me they have a second phone number for me, and it is a number that I do not recognize, and is not mine.I am so disgusted with the lack of professionalism from this business! They are terrible!"... Read More
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March 2021 by Kelsie Crowley
I gave someone there my credit card info to hold an appointment and they didn’t have my appointment saved...TERRIBLE...first time customer and.I will NOT be going EVER. Didn’t even get me in the door...Made my appointment three weeks ago with somebody who took my credit card information in my phone number to hold our massages. I called the week of to ask a question and find out that we don’t have appointments and we’re not in the system and we don’t exist. THEN WHO DID I GIVE MY CARD TO?!?!?! also had multiple managers I was trying to get in touch with/waiting for calls back from for days , and heard back less than 12 hours before when the appointment was supposed to be. Very sketchy...absolutely do not recommend...would have given a 0 out of 5 if I could have.