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January 2024 by Caitlin Agresti
I love this place. The guy in the front is so nice and helpful. Got me in and out and gave me money off because the credit card machine was down. Good genuine people.
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December 2023 by Ryan Yi
Really disappointed at this place. I’ll be contacting tire rack to take them off as installers. I made an appointment then called in to change. They confirmed. I arrived and they said we don’t see you but we can take you in. I drop off my car and leave. Get a call 10m later that they can’t take my car so I have to go back. Reschedule. I came back today and thought they said they could put tires in a Tesla. They said they can’t now. Ridiculous. Huge waste of time.
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October 2023 by Allison Carey
Went to get a spare taken off and a new tire so that I could take a long road trip. I realized during the rainy and dangerous trip that they left the spare on my car and put the new tire on the wrong side. They threw the new tire in my trunk. It was all very confusing. I ended up having to call AAA for assistance with their mistakes. I will not be returning.
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October 2023 by Ilyes K
They don't honor appointments. I had to take a day off to get things done. The guy said that he doesn't have enough staff and it will overlap with another appointment?? Why would you confirm it? Or at least call ahead to let me know to not bother come at all.
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October 2023 by Leanne Sullivan
Ross and frank are amazing quick efficiant and great prices thank you monro you guys are the best!!!!
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September 2023 by Ben Cope
Absolutely no one was here when I showed up for a scheduled appointment. Place looked straight up abandoned.
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April 2023 by Zulay Mata
do not come to this site.. they charge you for a service that they do not complete.. I went to align and balance my tires.. they aligned but they did not do the bathing, they are scammers..
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March 2023 by Miguel Ojeda
Do not come to this site, after paying to mount, align and "balance" the tires... I returned so that they could check that the balance was correct by "guarantee"... but they told me that it was because of the type of tire that my truck was skipping a bit... I made a support the day before to leave my truck at 8am, but they told me that I wouldn't be there until 1:00 pm to just balance the tires... (cover a warranty) I went to another place, and indeed the tires were unbalanced... the excuse for asking me to leave my truck for 5 hours was to not cover the warranty... a bad attitude on the part of the workers of this site, I do not recommend that you go...
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February 2023 by Steve Merisme
They’ll take advantage of you if you don’t know anything about cars, went for a oil change one time they took over 40 minutes to get it done the next week my check engine light was on the workers were all huddled up by my car during the process something wasn’t adding up
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January 2023 by Jonathan Sahady
John is awesome! Very knowledgeable and so pleasant!
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December 2022 by Tyler Redding
Whatever your service issue is, DO NOT take your car to Monro Auto Service & Tire Centers in Quincy MA.1 star is too high for this awful place. This business should be shut down immediately. They rip customers off as well as provide awful service to vehicles.My experience with these thief's below:I recently went to Monroe Auto Service and Tire Center on Adams Street In Quincy to get new tires and brakes installed on my vehicle ($1200 +). As soon as I drove my car off of the lot, my entire dashboard was lit up with hazard lights (i.e. Anit-lock brakes, blindside detection etc. all not working). I was in a rush to get out of there and I wasn't able to give them a call to address the issue until a few days later.When I was finally able to bring my car back into Monroe, Anthony tried to claim that I hit something and that's how the issue with my car came to be. Anthony claims they didn't break anything, and will not fix the issue for free. I even made sure to get a second opinion from a different shop who told me that they most likely broke the part, causing those functions of the vehicle to not work, when changing the breaks. I was also told, there is no way something flew up into that area of the car to break that part which goes against the lie the Monroe service member was pushing on me. Now I will have to spend several hundred dollars elsewhere to fix the issue that Monroe caused and is refusing to make right.This is a classic bad auto shop, ripping customers off. Save your money, time, and energy and find another auto service location.
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September 2022 by Alex
Amazing place. The workers did such a great job and are honest people. They have earned our trust and loyalty. Cannot recommend this place enough!!
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August 2022 by Kevin Braga
I made an appointment and ordered a set of tires for my 2020 Bolt online. Received confirmation for the appointment including specific tire mfg and size. Appeared for appointment and was informed that they didn't have my tires and they were special order. I said the appointmented showed which tires I wanted. Response was 'we don't order tires w/o deposit". I asked why they didn't call, I could ha e provided deposit over the phone. No response. I said the appointment stated that I was waiting for the work to be completed.Entirely disappointed with the store and company.
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July 2022 by Katrina
Great service and super friendly people. Come see Anthony and his guys. They’ll take care of you
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July 2022 by Sandy Evju
I love the service they were very helpful the guy was very nice and the place looked very nice and clean and I would go there again it is very nice see people were working hard
