February 2023 by Greg R.
I have been banking with MountainOne Bank for over 15 years and have both a business account and a personal account there. They have been consistently good, accurate, thorough, and helpful to me the entire time. I chose them because, as a small business owner, I wanted a bank that respects the challenges inherent in starting and building a business, and they really do, especially as compared to big national banks. While every bank has staff come and go, the people at MountainOne Bank have always been friendly and helpful to me, even when my company was small and struggling to get a foothold. This has been true not only of those in my Quincy location, but also those at their North Adams headquarters whom I have needed to turn to over the phone now and then when issues have come up caused by outside parties like my overseas clients or my clients who required special verification of electronic systems they use. The MountainOne folks took it all in stride and helped me do what needed to be done, even when I wasn't even sure what to ask for. I also really like and appreciate their online banking system. It's easy to use and has saved me time over and over again, but is also secure. In my 15 years as a customer with MountainOne Bank, I have never had even one data security problem with my accounts there. I cannot say the same about other banks, credit cards, and electronic services I have used. Overall, I highly recommend MountainOne Bank. They are not the biggest bank and do not have branches in every eastern Massachusetts town, but for me and my business they are one of the best choicest I've ever made.