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January 2024 by Phoebe Minias
Very sharp, helpful, knowledgeable, and skilled folks. Kirby was outstanding.
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December 2023 by Christina Diaz
Great service, friendly!
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December 2023 by Farid Oumohand
Thank you Kerby Felix for all your help to get everything done correctly, it was an amzing experience . Thank you again Felix
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December 2023 by Ada Ada
On 12/2/23, I went to this store for help to transfer all data from iPhone to the new Samsung phone. This was around 9am to 10am. There were only two custom service rep at the store: one male and female. The female agent was helping another customer. When it was our turned, we walked up to the male agent ask help with the transfer, he simply said the they can not do it from iPhone to Samsung; only can do the from Samsung to iPhone. I know they do it because I was here last time and got helped from someone else. This male customer service rep gave different types of excuse and refused to assist(i wished I get his name); I felt being discriminated from this male rep. We walked to the Metro by T-Mobile at 1363 Hancock St and got the help without questioned.This was just a simple requested and T-Mobile rep were not even make an effort to assist their customer. Poor customer service and discrimination.T-Mobile store owner look into this and take proper action accordingly. I am sure you can find out who is the staff based on the schedule. Look into the video cam.
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November 2023 by robiard
Waited almost 45min for service. Staffing needs to be more customer aware. A greeting would be nice to let ppl know that they are busy. Needs more staffing . I walked out!
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November 2023 by Carol Davis
Great customer service
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October 2023 by Adam Cai
Unprofessional and unhelpful. There is no point in telling me to call support when support instructed me to go to the store in person in the first place. Please hire and train your staff properly instead of hiring teenagers that clearly doesn’t know what they are doing and are just standing around
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September 2023 by Zach Costa
Machines are almost never working and checking out takes centuries. I feel like my hair is starting to grey bc of how long I be waiting in those lines. I say go to any other one but hear or just pay online.
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September 2023 by Maureen Amato
Corey was very helpful getting mine+ my husband new phones& switched over data from our old Verizon phone
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July 2023 by Theresa Mcintyre
My experience today was exceptional Kerby went above and beyond to assist me, with coming back as a T-Mobile customer, he took his time to go over my options, and explained the process step by step and successfully helped me transfer my line over. I’m glad to be back with T-Mobile thanks to Mobile Expert, Kerby for providing outstanding customer service.
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May 2023 by Gabriella DeLuca
Good place just hate the phone service for real
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April 2023 by Christopher Ricciardi
We have the TMobile wireless Internet box. Love the service. We had a little issue with the box itself turning off on its own. It was annoying. I brought it down to TMobile in Hancock St in Quincy and they had me out of there with a brand new wireless internet box in under 5 mins. I mean supper fast and efficient. Solid crew down there. Everyone was easy going and friendly. A+
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March 2023 by Merrill S
I've been a T-Mobile business customer for the last 10 years. The last 2 times that I have walked into this store the service has been horrible. Bottom line...just a bunch of guys who think their slick salesman who could care less about providing real customer service.
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March 2023 by Mayflor Volker
Cory is the best employee he accommodate us so well thank you
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March 2023 by Sharon H.
The Salesperson Colby was very helpful and went above and beyond. He spent a lot of time to help me get a phone and activate it. I appreciated all his help and would highly recommend this location.
