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October 2023 by Kym Zlogar
This place is amazing! Quick and thorough service, friendly staff, and I trust them completely with my car. Bashik is excellent— friendly, trustworthy, knowledgeable, and caring. I would recommend him and Tom’s Auto to anyone!
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October 2023 by King Bee
Easy 5 Stars. The service there is always extremely fast& friendly. That’s what prompted me to write this review! Basheek helped me and answered any questions we had, so thankful!
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October 2023 by Kym Z.
This place is amazing! Quick and thorough service, friendly staff, and I trust them completely with my car. Bashik is excellent-- friendly, trustworthy, and caring. I would recommend him and Tom's Auto to anyone!
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September 2023 by Rihui Lu (Rihui Lu)
Awful customer service, they told us to leave after forcing us to pay extra inspection fees when they don't even explain why.
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May 2023 by Emily Ann
Unfortunately paid nearly $800 for ac to be repaired only to be told it’s compressor/condenser after trip #3. Not sure why that wasn’t checked up front - waste of money. I was a customer when Tom ran this business but will not be returning.
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November 2021 by Garrett
Great communication and customer service. Did good work and kept me informed as to the status of the work. Definitely recommend this shop.
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September 2021 by Audrey
Really amazing service! I had been told by three other shops (including the dealership) that my AC was going to cost over $1,000 to replace because they couldn’t fix it.When I was finally ready to drop that kind of $$ to get it done, I came here and it was fixed for <$200! I was very impressed by the ability of the shop to diagnose the problem and fix the issue rather than just replacing my AC! Thank you so much for your help :)
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August 2021 by Keiko Wada
they were very kind and honest. they fixed a/c very quick also. I'll def recommend all my friendsService: Air conditioning
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July 2021 by Keiko W.
they were very kind and honest. they fixed a/c very quick also. I'll def recommend all my friends
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June 2021 by Audrey G
Really amazing service! I had been told by three other shops (including the dealership) that my AC was going to cost over $1,000 to replace because they couldn’t fix it.When I was finally ready to drop that kind of $$ to get it done, I came here and it was fixed for <$200! I was very impressed by the ability of the shop to diagnose the problem and fix the issue rather than just replacing my AC! Thank you so much for your help :)
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May 2021 by Jason Boston
In and out problem solved!
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January 2021 by Daniel N.
Performed state inspection sticker in record timing. Friendly employees. Followed COVID saftey in January 2021 during my visit.
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July 2020 by Mark T.
First things first, if Jimmy Abdon recommends a guy, you know he's going to be good! Came to Tom's Auto and A/C after Jim noticed my compressor was rattling like a toy in the hands of an excited toddler. Even though we're not in Texas, having a car without a functioning A/C is a quick way to make driving miserable. As they say, the proof is in the pudding. I can turn on my A/C after the car sits in the noon sun, and have it already blowing cold in a minute or two. This confirmed that Tom's does quality work, and while the parts may cost more, you know everything will work as it should. Being someone who needs A/C to live, worth every penny. I called and was able to make an appointment without a problem. Tom was great about keeping me in the loop about whether he was able to obtain the needed part and let me know when the car was all set. This may seem small, but keeping the customer in the loop is pretty underrated. I also asked to see the old compressor afterward, and they were able to show me what was wrong with it and causing it to make noise.The repair was not cheap, with the compressor alone coming in at around $400. I mentioned that I saw the part for $200-something online. I was told that because they answer for the work, they need to be able to quickly obtain a new part if the one they had was defective. Ordering online would mean us having to wait for a while while the new one comes in, which could take a while. Not to mention I would either be out a car, or there'd be extra labor in assembling/reassembling. The higher price was at least in part due to several markups along the supply chain.
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June 2020 by Sayed Mousawi
Called for ask if they could install ac in my car . Their answer was "this is a temporary job not in the hight of ac season, I'm not doing it and hung up on me" . I mean if installing an ac doesn't qualify for ac season I don't know what does. Very poor customer service. Very very rude and I'm not sure why . The whole conversation lasted 3 mins . I'm shocked how carless these people are. Take your business elsewhere.
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May 2020 by Dj P
went in to try ask about service, stood there for like 10 min and they still ignored me.. just left and went somewhere else.
