-
August 2023 by Trung B.
Nyesha C. assisted me with a large purchase a year ago and I forgot to give her a shout-out! She was very professional and courteous and was a tremendous help when it came to my selection on flooring. Awesome employee!
-
July 2023 by Michael R.
Absolutely atrocious customer service. I'm here to get some paver sand. According to the website, they have 181 of the bags in stock. I need 5 or 6. There are 3 broken on a pallet. So, I had a cashier call for assistance in the isle. I heard the announcement. It's been 10-15 minutes... I've had 3-4 store associates look at me but not one of them came my way. Management should be embarrassed... but I'm sure they aren't.
-
April 2023 by Erin M.
This Home Depot dropped off a new stove for my apartment and they took the old one with them. Upon leaving they dropped the old stove and it shattered all over my main road. They left without telling me they left glass all over the street. I thankfully was walking outside soon after they left and found all the glass and then had to clean it up myself. I then tried to call the store to complain about their drivers safety habits and I was sent to a manager. Upon telling the manager the story they hung up on me without saying a thing. When I tried to call back they would not answer. Horrible horrible service
-
March 2023 by Benjamin V.
Terrible customer service. Did not for fill my needs at all. He got upset with me after I said could you check in the back like it's not his job to do that. We proceeded to tell the worker that there was microwaves there because that's what it said on their computer but he still didn't give us what we wanted. Then he just kept giving me problems. I hope they know they are losing a loyal customer.
-
October 2022 by Deedee M.
Ordered my refrigerator from here. Gave the woman my dimensions for the door ways inside and outside and somehow a refrigerator comes that doesn't fit. I am a chef so I need a working refrigerator at all times, and I explained this in depth numerous times. I paid for the item in full yet the refund for the item took almost a month. Was given a loaner that was pretty much a mini fridge, couldn't even fit a pizza box in it. It was delivered with a broken wheel on my front porch. Not to mention they were supposed to bring me loaner fridge earlier that day but delivered it to the wrong address. They left a new loaner outside of some random persons house, in the driveway but tried to convince me it was delivered to me I had to use coolers and bags of ice for almost two weeks due to their negligence & incompetence The managers there do not converse with each other and have no clue what is actually going on, manny in particular. The first time I had an issue I went to the store and requested to speak with him; but he relayed the information through another associate and didn't speak with me. I ended up driving back and forth probably 10 times before I actually got a refrigerator that would fit within the dimensions I provided from the start. So many failed follow ups and empty promises. Would not recommend for appliance orders
-
February 2022 by Pat G.
If I could give a negative star I would ! Not just this store, but the business in general is the most piss poorly run organization I've ever seen. It just goes to show how high the mark up is on the crap they sell that they can stay open ! Not 1 employee can give any usable advise. They move the items around so much nobody can tell you where anything is ! Half of the items they sell are not approved to be installed in Massachusetts! Their GLACIER BAY faucet has to much lead in casting metal to be installed in state. Think of that when you send your kid to brush his teeth at night... The hot water heater has a plastic drain installed in the bottom, I saw a delivery once of a washing machine and they caught the corner of machine on plastic and it broke off shooting scorching hot water all over the basement which ended up destroying the family room the homeowners had just finished putting in ! Most if not all of the trash vanities don't have overflow holes in the mold of the sink so if a child or someone leaves the sink running as kids will do the water will end up flooding over the rim of sink. The state has laws and rules in their building codes for a reason and this foolish store breaks just about every single 1 in some way or another. They have companies build products you buy elsewhere like delta and Kohler faucets, are made strictly for the cheapo depot. The drain assembly is made of garbage plastic instead of solid brass from other supply houses, and instead of repairable rubber washers on the hot and cold stems, they use a ceramic disk that is not replaceable and will last a matter of months before wearing down and beginning to leak ! People are doing more damage to their houses than they think is possible by using this trash, and home inspections are starting to pick up on them when the house is being sold making the homeowners do thousands of dollars in repairs to bring things up to code. The tools with brand names like milwaukee which you would think was made there, is custom made for the depot in China using plastic gears and crap inside so your drills and saws burn out after a year if your lucky of use... Do your homework, the lumber is not dried out so you build a wall and it looks straight for a week and then it starts to twist and warp as it dries and your plaster and paint starts to Crack and screws start popping out-of the finished wall ! You know you've all seen it ! This place put good business's that were around for years out of business because people got lazy and thought they could get everything in 1 place ! You may be able to but it's garbage and you will be replacing and fixing it instead of living in the house for years with no problems. A house that was built in the last 10 years now with this idiotic company around looks like it's 100 years old inside the way everything has sunk shrunk and settled ! There should be class action lawsuits in every state running this company and all the crap products that it builds itself to sell in their stores out of business and bring back real lumber yards supply housesthat sell quality American made products. Not junk shipped from China so a fortune 500 company can short change the customers that don't know enough about what they buy ! Place is awful, as are the morons who work inside
-
January 2022 by Paul A.
Ordered online for pickup at the Quincy, MA (Willard St.) branch. The website said 8 of my desired item were on-hand while most other stores in greater Boston had said out-of-stock, or 1 in stock. Made sense to choose a branch with 8 of them, right? The pickup confirmation took over 24 hours to arrive. I went there. The curbside locker popped open and the locker was... empty! Customer Service figured out my order was put in the wrong locker. However, it proved to be the wrong item, resembling what I wanted, but the wrong version. The clerk helping me searched, but there were none, just like all the other stores. Two stars because they were at least apologetic, pleasant, and attentive, and they were wearing masks.
-
December 2021 by Janay B.
I had the same problem with delivery as a lot of People I see I should've checked here first now my refrigerator is sitting outside and I have to figure it out zero stars if I could
-
September 2021 by Ellen F.
Late March I needed a new refrigerator. Went to their Center St. Quincy MA store. The salesman was very knowledgeable and patient. I ended up purchasing all (4) new LG kitchen appliances. It was downhill from there on. Delivery was awful. They installed the microwave incorrectly as well as the water line for the refrigerator. Trying to get through to customer services is the worst. They sent 2 more 'supposed' service persons. It wasn't until I was finally able to get an LG service person to repair the issues correctly. Don't bother trying to send their customer service an email as the email address is not monitored. August 15th I then wrote a letter to the district manager as well as the Pres. of Northern Division to document my concerns. To date I have not received a response. Very frustrating!
-
July 2021 by Susan Gauthier
Went two Home Depot after calling to make sure they had the products I needed. The fellow I spoke to said yes. I needed 10 Sets of Blackout curtains and was told they had them in stock. Also I needed 10 sets of rods two hang them yup have them in the store. Stupid me went there had none of The things I needed. Never again will I step foot in there stores. Thanks for nothing. Now checking with Amazon have everything I need and free shipping and can get them tomorrow. But will Waite a day or two to be sure I have the right size.Nice two be able two shop and not have to leave the house. Thank you Amazon.
-
June 2021 by Darrin Flanigan
Make sure you double check their gas levels they are giving you when renting. They will definitely scam you!!
-
March 2021 by Rachel P.
This review has to do with the Home Depot contractor they use for delivery. I am posting this on the Yelp site because it is part of the Home Depot shopping experience and they certainly could choose to use a different partner for shipping. Until they do, my previous 5 star opinion of Home Depot has gone to 1 star and I strongly urge anyone requiring appliance delivery to choose a different option. Spirit Logistics delivery drivers are rude, belligerent, pushy, and wanted access to my home via lockbox when they arrived 45 minutes before the delivery window they gave me, and hung up on me in pique when I couldn't and wouldn't give it to them. I don't think they are even supposed to leave appliance deliveries inside the home without someone present and it certainly didn't feel like a safe thing to do (even without COVID) And good luck reaching a customer service rep on the phone to complain about this! Unfortunately you may be stuck with them if you order from Home Depot so I urge people to shop at Lowe's or Amazon or somewhere else instead until Home Depot finds a partner that doesn't cut corners and push for unsafe deliveries. And if those companies cut corners too, rent a truck and pick it up at the store before you let Spirit get their hands on your money, phone number and address. I wish I had known to do that.
-
November 2020 by Jim B.
I have just had the worst online/retail experience I have ever had from the HD. I have been a long time customer and will never do business with them again. I think what hurt most is that they didn't give a s*** about my situation. Their customer service was the worst!!!! Called 9X over 4 days not one promise was kept. Emails never came and in the end after at least 10 hours I was put in touch with "Joshua". Joshua doesn't report to anyone. Apparently his last name is Homedepot. Joshua told me to pound sand. I cancelled my $4800 order and will never go back.
-
November 2020 by J R.
Lots of activity this morning decided to go in and out without a hitch and employees were stocking and doing inventory and was able finally get my item.
-
September 2020 by Emily C.
Employees here are not helpful! I initially visited the Home Depot in Dorchester for a nut driver. Unfortunately, this location did not have any in stock; however, advised me to go to The Home Depot in Quincy as it showed 9 in stock. I went to The Home Depot in Quincy the same day and asked at least three different employees for assistance. One directed me to the first aisle, which was certainly incorrect as the correct aisle happened to be in aisle 12 (found out after walking through the entire store). We then ask another employee, in which he said he's blind and suggested to ask someone else...there were no other employees in this section of the sales floor to assist. We finally reached the cashier and asked the employee to help. She told us to go to the hardware section and will call someone to help. Ten minutes later she finally called someone to the hardware section through the intercom. As I'm writing this review, I have yet to be helped by an employee! To mention, everything here is very unorganized!