CVS Health is offering coronavirus (COVID-19) testing at select locations, with lab and rapid testing available. Demand is high, which may cause delays. Customers have had mixed experiences at different CVS stores. The New State Highway location was praised for its exceptional service, with the pharmacy techs and front clerks, especially an employee named Mr. Fred, being particularly helpful and honest. One customer was grateful when Mr. Fred found and returned their lost phone. However, another customer had a negative experience at a different CVS store, where the employee at the register was rude and exhibited poor customer service. The customer felt rushed and unwelcome, even though the store was still open. In contrast, a customer who switched to the New State Highway CVS after a bad experience elsewhere was very satisfied, noting the staff were friendly and professional when administering shots. Overall, CVS customers have had a range of experiences. While some locations and employees provide outstanding, helpful service, others fall short on customer care. CVS is praised for its coronavirus testing options, though high demand can lead to delays. With a mix of positive and negative reviews, the quality of service at CVS appears to vary across different locations and employees.
They should just close this pharmacy. Never in my life have I called a pharmacy and you can no longer talk to a person you have to leave a message and they decide..they will have a lot of unhappy people in the store
March 2024
Samantha helped me with my coupons and i appreciate her for that. She was a nice change of pace for the usual not so nice customer service from this location.
December 2023
This is the worst CVS I have ever been to, do not rely on them ever!!!If you need your medication, go somewhere else, They left me pregnant without my needed medication, and where jerks about it.I will never go here again, I wish I could give zero stars.
