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July 2024 by MKI
Thank you for your help Miles
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June 2024 by Scott MacKinnon
Updated mottem was having problems with wifi and a tv helper said problems were not related to mortem got home problems with system on st blown fuse 1 or 2 guess they didn't know
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May 2024 by Holly Petruzzo
My phone was acting up, and none of the quick fixes was working. When I arrived and explained my problem I was fairly quickly set up with a person who was so understanding and fixed my problem with a new Sim card. The phone is now behaving well. Thank you again!
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May 2024 by Kristy Bento
Branden was the best customer service representative I’ve ever had the pleasure of working with. Incredible knowledgeable, professional and helpful. I came in to transfer 3 lines to Xfinity mobile and he made the experience so pleasant. He was able to tell me all the steps we’d go thru and I never felt lost or confused. 10/10!!!
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May 2024 by Vic Poirier
Nice folks but no deals for older folks. Prices have changed.
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May 2024 by JP
Terrible customer service at the Raynham branch. Employees are rude, lazy and condescending.
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April 2024 by Jimmie Hunter II
Worked out great in and out
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April 2024 by Pam Lebreck
Very helpful from the workers to the Manager.
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March 2024 by Brian Pastena
Worst customer service in the world. Trying to speak to someone is impossible. you now get caught in an automated loop with them trying to get you to use their online service. They auto charged me an extra 300$ for installation services that I never ordered. I've never had issues with Verizons customer service
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March 2024 by Butch W
Could have sold me a new phone if they had it in stock.
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February 2024 by Page 0.
If I can find a way to involve the Sta AG I will. I have been a customer for over 24 years and I recently noticed that my Bundle package deal which started out in 2020 as about $230. a mo. was now at $285. I have a couple of Smart TV's in the house and a couple of Roku streaming devices. I thought I had to have to have the Roku device attached to the Smart TV in order to receive the signal for the Xfinity streaming app and when I took the Roku device out of that smart TV, I realized that I never needed it because I was able to stream Xfinity without it. I still have many devices in my home, Phones, tablets, laptops and a sibling that doesn't understand streaming format or that YouTube TV offers same, if not better channel line up with NO SERVICE AND EQUIPTMENT FEES AND UNLIMMITED DVR CLOUD SPACE. I made an appointment to downgrade my service and get rid of one of the TV boxes I had because it wasn't nessesary with Xfinity streaming App. I was not told what I would lose when I downgraded to the 125 channel line up, the woman who worked with me at the Mansfield store was unpleasant and rushed me through everything and I left, not realizing that the 300 hrs of DVR service that was at one time part of my package deal when I bundled, had been secretly tacked onto my bill along with other "service" charges which over time had helped to raise my bill to the $285. a month. I believe they tried to burry that fact by just down grading me to the now $10. fee for 150. hrs. I went home, the sibling that doesn't understand streaming had a psychotic break, I called the the next day to have the signal turned back on to the box that I had not returned yet, in his room and after dealing with an idiot who barely spoke English for about a half hour and listening to him lie to me and pretend that he was trying to restore the service to that box, and after putting me on hold several times, eventually asked me for the error number at the bottom of the screen and told me I had to update my equipment to a Xumo box, that they were no longer sending a signal out to my outdated equipment.. I was told that i should bring the box back to Mansfield and I would be given an updated box. The same woman that rushed me out of the store a couple of days earlier handed me a new box, was rude to me again when I asked her if she needed the remote, she said well, yea the box doesn't work without a new remote, I had the remote with me and gave it to her and again when I tried to ask her about the DVR service she lied and reassured me it was still at 300 hrs, which it isn't. She told me the box was plug and play, I took it home, plugged it in and it doesn't work. I have now spent the entire morning and afternoon on the phone, in chat and in texts, trying to get help and after a day of being gas lit, and given the run around, and STILL not being able to clearly see what I am being charged for, what I lost when I down graded the service, and of course, still not receiving a signal to this absolutely worthless box that I believe they give you in order to get you to call someone that will try to talk you into their "Award winning service", I am now waiting for a technician to come and set up this ONE BOX which I have no doubt will more than likely show up on my next bill. If you can Avoid dealing with them, do it! They have a monopoly in the area for internet service, but they have no business charging people for a TV box and the "service or TV fees" I am being charged $25.00 a month just in TV fees. Definitely time to cut the chord! The WORST possible product and service and its unfair that FIOS is not offered in my area...YET
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February 2024 by Nicole Stratis
Javolin ( spelling is off sorry! ) was so nice and professional! Very helpful kind young man!
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January 2024 by bianca freshpicked
If my experience on the phone with customer service had been as easy as absolutely pleasant as in the store I wouldn't have been in there to return equipment for cancelled service.
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January 2024 by caleb fiero
RUN AWAY FAST! This company will screw you, and smile while doing it. (No surprise there, welcome to modern corporate sales assault tactics) They will not honor promotions, and will actively attempt to prevent you from leaving, and if you do, you will get screwed in more ways than just paying for leaving the contract. I have spent hours and hour and hours, online with chatbots, live agents, and even went to the store, just to try to return a phone. I thought that Xfinity would honor their promotion that had ended barely days before, because I was only seeking to exchange a phone that was purchased during the promotion, but no. Hours of "customer service" later, and all I get from every angle is corporate word salad about how sorry they are that the promotion is over and that they won't be able to help, but, they will offer for you to spend MORE money. Thanks for nothing, wish I hadn't changed service.
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January 2024 by Warren Boisvert
Rob was very helpful ? The pairing worked on the new clicker. Thank you for all your help
