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August 2019
Went into to have banking issue resolved and they were great. I was greeted at the door. Helped right away Excellent customer service. Anna was especially nice and kind.
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July 2013
Mortgage department is ridiculous. I am still trying to refinance since January, no returned calls from Patricia, lost paperwork, total ineptitude. I would leave but have rate locked in allegedly till August. I will never use this bank again. I dont understand how she still works here.
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August 2012
The mortgage department is slow and doesn't return phone calls! After speaking with Patricia on two different occasions regarding a refinance, giving her the info she requested twice, she NEVER returned a call as promised. I will not be refinancing with BOA.
